Voiceguide 7 + X-lite Sip

[Guest melbatista]

Situation:

I want to test the VoiceGuide 7 RC2, so far i install the HMP Drivers and the software.

I want to be able to test the funcionality of VG with the Xlite Software.

 

I been trying to find configuration settings or a HOW TO configure the xlite to connect to VG.

 

I am kind a new to this im learning as I go. Any help will be apreciated.

 

Thanks a lot

 

Melvin

[SupportTeam]

Just make Xlite (or any other softphone) call the IP address of the system on which VoiceGuide is installed.

[Guest melbatista]

but when open the xlite the software prompt me for SIP Account Settings

are there any specific settings i must input?

 

thank and and im sorry if it sounds like a dumb question im new to this.

 

melvin

 

 

 

Just make Xlite (or any other softphone) call the IP address of the system on which VoiceGuide is installed.

[SupportTeam]

You do not need to enter any of this info on the softphone side. Just locate how to make it dial a particular IP address.

Ask the softphone manufacturer how to do this.

 

You may want to try SJPhone (http://www.sjlabs.com/) - it may be easier to use.

 

With SJPhone you just press spacebar and then type in the IP address to which you want to make the call.

[XOLimited]

You do not need to enter any of this info on the softphone side. Just locate how to make it dial a particular IP address.

Ask the softphone manufacturer how to do this.

 

You may want to try SJPhone (http://www.sjlabs.com/) - it may be easier to use.

 

With SJPhone you just press spacebar and then type in the IP address to which you want to make the call.

 

Hi there,

 

Just tried to call voiceguide with SJPhone and can not get VOiceguide to answer.

 

It says "Busy Here" or "Busy" or 486 error.

 

Any help. Does Dialogic Service need to be running?

 

Thanks

XO

[SupportTeam]

Are you using HMP3.0?

 

The HMP service needs to be started before the VoiceGuide service is started.

 

To see if VoiceGuide was able to open the HMP channels you can use the VoiceGuide Line Status Monitor application or look in the trace log files.

 

If you keep on having problems we can have a quick look at the system for you if you can only setup access to the server using VNC or www.logmein.com

 

 

[XOLimited]

Are you using HMP3.0?

 

The HMP service needs to be started before the VoiceGuide service is started.

 

To see if VoiceGuide was able to open the HMP channels you can use the VoiceGuide Line Status Monitor application or look in the trace log files.

 

If you keep on having problems we can have a quick look at the system for you if you can only setup access to the server using VNC or www.logmein.com

 

Yes, HMP Software Release 3.0 Service Update 123.

 

It says the service has been started.

 

I've attached the logs to this post, I can not make much sense of them.

 

 

Tim

Logs.zip

[SupportTeam]

Traces show no HMP channels are enabled on the HMP drivers. Most likely the HMP license has not been applied.

 

Please see: http://www.dialogic.com/products/ip_enable...mp_download.htm to obtain the HMP evaluation license.