dsb777 Report post Posted 06/05/2007 08:46 PM Hello, I purchased Voiceguide Enterprise over a year ago (I think its been a year) but have only been using it with one line because i have been using the way2call modem... I just got my 4 channel dialogic card in the mail and set it up on a different PC (The old PC did not have available pci slots left)... I downloaded the voiceguide for dialogic onto the new computer and im testing everything currently... BUT, when im ready to go live with this new PC (and dialogic card), how do i switch my old account to this new computer? thanks. Danny Share this post Link to post
SupportTeam Report post Posted 06/05/2007 10:21 PM Please send email to sales@voiceguide.com to have your license re-issued for the Dialogic card. Share this post Link to post
dsb777 Report post Posted 06/30/2007 11:11 PM They sent me an email saying i have to pay for the license all over again but i get a 50% credit????? This is not cool? maybe they misunderstood me... I already have the enterprose license plus dialer which was expensive and that would be messed up if you are saying that since i got a new computer that now i have to purcahse the same exact thing all over?????? Please send email to sales@voiceguide.com to have your license re-issued for the Dialogic card. Share this post Link to post
SupportTeam Report post Posted 06/30/2007 11:30 PM We got forwarded the email that you are referring to (is your first name on the VoiceGuide registration "Daniel" ?). From email (and post here) we see that you currently have a single line Enterprise+Dialer license. Are you upgrading that to a 4 line license to use with the 4 line card or do you want to continue using a 1 line license with the new 4 line card? If you want a 4 line license then the upgrade rules apply (see bottom of this page: https://secure.voiceguide.com/order_vg.htm) If you want to continue using a 1 line license then you will not be charged anything. If you want to continue using a 1 line license send an email to sales@voiceguide.com and this time maybe explicitly mention that you want to continue using your existing 1-line license. Looks like before it was assumed that you want to get a 4 line license for your 4 line card. Share this post Link to post
dsb777 Report post Posted 07/01/2007 03:14 AM oh ok i see.. yeah i got so confused tryin to set up the new dialogic that i didnt realize. ok i feel slightly stupid... just slightly. LOL have a good evening / or morning... Share this post Link to post
SupportTeam Report post Posted 07/01/2007 12:30 PM As an update to other readers of this thread: Customer placed an order for a 4 line Enterprise+Dialer license. The existing 1 line Enterprise+Dialer license they purchased 1 year ago for $249 will result in a credit of $125 towards the new purchase. Share this post Link to post