CSI Report post Posted 06/11/2007 01:07 PM Hello, I sent a full copy of the vgm.txt log to the support email address, but here is the issue: At 7:54 AM, I updated the main answering script. I do this quite frequently and have never encountered this kind of issue before. Unbenknownst to me, calls were not being answered by the system until after 8:30 AM when I discovered the problem and restarted VG. After the restart, everything works fine. Here is a copy of the log during the affected time: 073953.13 14 state Waiting for a call... 073955.33 14 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT 073955.33 14 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900 073955.33 14 setting iDialoutReadyToDialout = 1 075400.21 load start [c:\script\Switchboard\Switchboard.vgs] 075400.21 MemStructVgs_ClearVgs [32] 075401.43 0 load no module specifications detected in script. script load failed. 075401.46 0 Erasing Script (new loaded) Id 30 075401.46 0 VgsScriptFree [30] 075401.46 MemStructVgs_ClearVgs [30] 075402.46 load start [c:\script\Switchboard\Switchboard.vgs] 075402.47 MemStructVgs_ClearVgs [30] 075402.56 load end 075402.56 loaded Script Id 30: c:\script\Switchboard\Switchboard.vgs 075402.58 0 Erasing Script (new loaded) Id 32 075402.58 0 VgsScriptFree [32] 075402.58 MemStructVgs_ClearVgs [32] 080057.43 16 event callstate OFFERING 16 2,0,0 080057.43 16 script interpretor: vgmulti v6.0.3310 080057.43 16 fired OFFERING event to listeners 080057.43 16 set LineState().hCall = 16 in LINECALLSTATE_OFFERING 080057.43 16 cid CallerID vars set (in 'offering' event) [,,] 080057.44 16 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING 080057.44 16 rings=0, min rings before answer=0 (iCallerIdHasArrived=0) 080057.44 16 tw ring 1 080057.44 16 ring time since last ring event (sec): 0.00 080057.46 16 rings=1, min rings before answer=0 (iCallerIdHasArrived=0) 080057.46 16 should answer as number of rings reached 080057.46 16 not answering as no script attached to line. (VgsIdx=-8} 080057.46 16 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 080057.47 16 event TDX_CST, iCode=134 state=900 080057.47 16 LsAwaitingCalls EV_UNKNOWN_134 080101.52 16 tw ring 2 080101.52 16 ring time since last ring event (sec): 4.08 080101.53 16 rings=2, min rings before answer=0 (iCallerIdHasArrived=0) 080101.53 16 should answer as number of rings reached 080101.53 16 not answering as no script attached to line. (VgsIdx=-8} 080101.53 16 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 080101.55 16 event TDX_CST, iCode=134 state=900 080101.55 16 LsAwaitingCalls EV_UNKNOWN_134 080105.53 16 tw ring 3 080105.53 16 ring time since last ring event (sec): 4.02 080105.53 16 rings=3, min rings before answer=0 (iCallerIdHasArrived=0) 080105.53 16 should answer as number of rings reached 080105.55 16 not answering as no script attached to line. (VgsIdx=-8} 080105.55 16 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 080105.55 16 event TDX_CST, iCode=134 state=900 080105.55 16 LsAwaitingCalls EV_UNKNOWN_134 080109.63 16 tw ring 4 080109.64 16 ring time since last ring event (sec): 4.11 080109.64 16 rings=4, min rings before answer=0 (iCallerIdHasArrived=0) 080109.64 16 should answer as number of rings reached 080109.64 16 not answering as no script attached to line. (VgsIdx=-8} 080109.64 16 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 080109.66 16 event TDX_CST, iCode=134 state=900 080109.66 16 LsAwaitingCalls EV_UNKNOWN_134 080113.68 16 tw ring 5 080113.68 16 ring time since last ring event (sec): 4.03 080113.69 16 rings=5, min rings before answer=0 (iCallerIdHasArrived=0) 080113.69 16 should answer as number of rings reached 080113.69 16 not answering as no script attached to line. (VgsIdx=-8} 080113.69 16 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 080113.71 16 event TDX_CST, iCode=134 state=900 080113.71 16 LsAwaitingCalls EV_UNKNOWN_134 080117.74 16 tw ring 6 080117.74 16 ring time since last ring event (sec): 4.06 080117.74 16 rings=6, min rings before answer=0 (iCallerIdHasArrived=0) 080117.74 16 should answer as number of rings reached 080117.75 16 not answering as no script attached to line. (VgsIdx=-8} 080117.75 16 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 080117.75 16 event TDX_CST, iCode=134 state=900 080117.75 16 LsAwaitingCalls EV_UNKNOWN_134 080121.78 16 tw ring 7 080121.80 16 ring time since last ring event (sec): 4.06 080121.80 16 rings=7, min rings before answer=0 (iCallerIdHasArrived=0) 080121.80 16 should answer as number of rings reached 080121.80 16 not answering as no script attached to line. (VgsIdx=-8} 080121.81 16 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 080121.81 16 event TDX_CST, iCode=134 state=900 080121.81 16 LsAwaitingCalls EV_UNKNOWN_134 080125.85 16 tw ring 8 080125.85 16 ring time since last ring event (sec): 4.05 080125.85 16 rings=8, min rings before answer=0 (iCallerIdHasArrived=0) 080125.86 16 should answer as number of rings reached 080125.86 16 not answering as no script attached to line. (VgsIdx=-8} 080125.86 16 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 080125.86 16 event TDX_CST, iCode=134 state=900 080125.86 16 LsAwaitingCalls EV_UNKNOWN_134 080129.91 16 tw ring 9 080129.91 16 ring time since last ring event (sec): 4.06 080129.91 16 rings=9, min rings before answer=0 (iCallerIdHasArrived=0) 080129.91 16 should answer as number of rings reached 080129.91 16 not answering as no script attached to line. (VgsIdx=-8} 080129.93 16 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 080129.93 16 event TDX_CST, iCode=134 state=900 080129.93 16 LsAwaitingCalls EV_UNKNOWN_134 080133.94 16 tw ring 10 080133.96 16 ring time since last ring event (sec): 4.05 If I had not had logging turned on, I would not have even known the problem was caused during the script update. There was obviously nothing wrong with the script as it loaded fine during the restart. Please advise. Share this post Link to post
SupportTeam Report post Posted 06/11/2007 10:43 PM Trace shows that VoiceGuide though that there was something wrong with the saved script: 075400.21 load start [c:\script\Switchboard\Switchboard.vgs] ... 075401.43 0 load no module specifications detected in script. script load failed. Will try to add more information in this part of debug trace so that if his happens in the future we can better see why the system though the script did not contain any modules... Share this post Link to post
