Time Out Problem

[mehdi_h]

I'm making outdialing campains and aftrer 6 or 7 rings the systems considers that the call is answered. (always same duration)

 

It is not a problem of tone detection because before these 6 or 7 rings the system does not detect any anwser and when hook off the set the detection is correct. The system work perfectly until these duration is reached

 

 

- Is there any time out that I'm missing some where ?

 

Tks

MH

[SupportTeam]

We'll need to see the traces to see what is happening on these outgoing calls.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

 

ktTel=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.