Answering Machine Detection

[Guest lockerboy]

I am having trouble with answering machine detection. I have tested on as many different answering machines as possible. VoiceGuide always detects a live answer, and then plays the wav file for the live answer. Detection is 'enabled' in vg.ini. I have played with the sensitivity. I have downloaded the various OCX files available on another thread with a similar situation. No luck.

 

We are running Beta 5 v19.

 

Any ideas?

[SupportTeam]

I assume that you are using a Dialogic card? (Only Dialogic cards can detect answering machines)..

Which Dialogic cards are you using?

 

Could you please send us a copy of VoiceGuide's Debug Printout which captures the call , this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

 

It is the Dialogic card that does the answering machine detection - VoiceGuide just tells the Dialogic cards to enable its "PAMD" (Positive Answering Machine Detection) mode when making an outbound call - and the Dialogic card will inform VoiceGuide when it has detected an answering machine...

 

There really aren't any other settings - once the Dialogic card is told to detect answering machines then it just should, and we have found it to be very reliable... if this is not happening then I'd almost start suspecting that there is something wrong with the Dialogic card itself...

 

Which Dialogic System Release drivers version are you using?

[Guest lockerboy]

Dialogic D240SC-2T1. 2 spans.

 

Dialogic System Release 5.1 - following your instructions. Windows 2000 professional. It places outbound calls and receives inbound calls fine.

 

Event Trace Log:

 

223828.93 0 dial callque update id=16 next call time 0308130038

223828.96 29 dial found entry: tel[18014588712] ann[NONE] vgs[C:\WINDOWS\Scripts\Press One\pressone.vgs] am[C:\Wave\BRAM11k.wav]

223828.99 29 Dialing: 18014588712

223828.99 29 MakeCall => 66306

223828.99 29 TapiCbTrigSet 66306 7002

223841.89 29 tapi Reply 66306 0

223841.89 29 TapiCbTrigClear

223841.89 29 linedevstate 2048 0 0

223841.95 29 callstate CONNECTED 66272,1,0

223841.95 29 WorkingModeTAPI=

223841.95 29 WorkingModeScript=

223842.02 0 dial callque delete id=16

223842.06 29 Live person answered, starting C:\WINDOWS\Scripts\Press One\pressone.vgs

223842.14 0 Script Load C:\WINDOWS\Scripts\Press One\pressone.vgs

223842.20 29 Loaded C:\WINDOWS\Scripts\Press One\pressone.vgs into:2

223842.20 29 cl NewVgsVgm_RunModule module not found:

223842.28 29 [Play 1] Playing

223842.29 29 [Play 1] Playing (C:\Wave\BRLA11k.wav)

223843.33 29 PlaySoundStart ok [C:\Wave\BRLA11k.wav]

223843.36 29 RunModule PLAY end

223914.15 29 Play End line[29] (id=446010)

223914.16 29 LsPlayMsg EV_PLAY_FINISHED

223920.48 29 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

223920.48 29 [Play 1] Playing (C:\Wave\BRLA11k.wav)

223920.53 29 PlaySoundStart ok [C:\Wave\BRLA11k.wav]

223951.34 29 Play End line[29] (id=484155)

223951.34 29 LsPlayMsg EV_PLAY_FINISHED

223956.34 29 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

223956.34 29 [Play 1] Playing (C:\Wave\BRLA11k.wav)

223956.38 29 PlaySoundStart ok [C:\Wave\BRLA11k.wav]

224027.14 29 wb(52002700)

224027.21 29 Play End line[29] (id=520027)

224027.21 29 LsPlayMsg EV_PLAY_FINISHED

224037.19 29 LsPlayMsgFinished EV_TIMEOUT_HANGUP

224037.19 29 Hanging up call...

224037.20 29 RecSoundStop ok

224037.20 29 PlaySoundStop ok

224037.30 29 fnHangupCall end

224037.84 29 linedevstate 2048 0 0

224037.84 29 callstate IDLE 66272 0 0

224037.84 29 WorkingMode@Idle=

224037.86 29 tapi Reply 66271 0

224038.80 29 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

224038.80 29 ReinitTelephony due to IDLE start

224041.29 29 lineOpen(29) => 0

224041.29 29 Waiting for a call...

224041.30 29 lineOpen(29)LineHandle=66254

 

 

Thanks!!