Voice Modem (vg 6.0.x)

[bd200x]

I have recently moved VoiceGuide to another server due to a hardware failure.

Our PCI Dialogic card does not fit in the new server, so want to use a standard voice modem instead.

Running VoiceGuide 6.0.x. and everything was working OK using a Dialogic card.

 

The help file shows steps for setting up a voice modem, but when I click on 'Tools' > 'Configuration Wizard' I get the following message 'Edit the LinesConfig.xml file in \data\ subdirectory' ( a file that does not exist)

 

Does VoiceGuide 6.0.x support voice modems or do I need to downgrade to version 5.2.x (TAPI)?

[SupportTeam]

V6.x of VoiceGuide is called "VoiceGuide for Dialogic". It will only work with Dialogic cards.

 

If you want to use a voice modem you will need to use v5.x of VoiceGuide.

[ktruk]

bd200x: Just a reminder, your VG license key may be tied to the Dialogic hardware so you may need to sort this out as well as the regrade to tapi.