Problem With Dtmf Changing

[Guest Soerenlp]

Hi.

 

Ok, really weird problem.

 

In my script I first capture a set of numbers using the "Get Numbers" module.

I can press 1 here no problem and it captured as 1.

 

I run a vbs script and if successfull path is set to a "Play" module where I then wait for the user to press 1 or 2.

 

The really wierd thing is that in the Play module 1 is not longer captured as 1 but 5. As in I press 1 on the phone but its picked up as 5.

 

How can it first work in the "Get Numbers" module, but then go wrong in the Play module?

 

Please help.

 

Regards,

Soeren

 

000722.97 0 state [GetVisitorCode] Number Input

000722.97 0 state [GetVisitorCode] Playing (C:\Projects\FingalIT\wav\nocallerid.wav)

000722.97 0 play set playid=333593

000724.28 0 PlaySoundStart ok [C:\Projects\FingalIT\wav\nocallerid.wav]

000724.28 0 timer clear

000727.31 0 play end current play (playid=333593)

000727.31 0 ScriptEventCode 8001 iLineState=1300

000727.31 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

000727.31 0 eng set timer EV_TIMEOUT_REPLAYMSG time=5

000727.31 0 timer set 5 EV_TIMEOUT_REPLAYMSG

000728.59 0 dtmf 1 (65949,49,2)

000728.59 0 ScriptEventCode 49 iLineState=1301

000728.59 0 LsGetNbrsRxDigits 1

000728.59 0 state [GetVisitorCode] Number Input 1

000728.59 0 path {1} not found

000728.59 0 timer set 6 EV_TIMEOUT_ENTERDATA

000729.20 0 dtmf 1 (65949,49,2)

000729.20 0 ScriptEventCode 49 iLineState=1301

000729.20 0 LsGetNbrsRxDigits 1

000729.20 0 state [GetVisitorCode] Number Input 11

000729.20 0 path {11} not found

000729.20 0 timer set 6 EV_TIMEOUT_ENTERDATA

000729.80 0 dtmf 1 (65949,49,2)

000729.80 0 ScriptEventCode 49 iLineState=1301

000729.80 0 LsGetNbrsRxDigits 1

000729.80 0 state [GetVisitorCode] Number Input 111

000729.80 0 path {111} not found

000729.80 0 timer set 6 EV_TIMEOUT_ENTERDATA

000730.39 0 dtmf 1 (65949,49,2)

000730.39 0 ScriptEventCode 49 iLineState=1301

000730.41 0 LsGetNbrsRxDigits 1

000730.41 0 state [GetVisitorCode] Number Input 1111

000730.41 0 path {1111} not found

000730.41 0 timer set 6 EV_TIMEOUT_ENTERDATA

000731.53 0 dtmf # (65949,35,2)

000731.53 0 ScriptEventCode 35 iLineState=1301

000731.53 0 LsGetNbrsRxDigits #

000731.53 0 timer clear

000731.53 0 rv lg add [GetVisitorCode]{1111}

000731.53 0 eng run verification

000731.53 0 rv replace start (strlen>500)

000731.53 0 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Projects\FingalIT\Script\}[scriptPath]{C:\Projects\FingalIT\Script}[$RV_STARTTIME]{28/06/2007 00:07:22}[$RV_DEVICEID]{0}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{0868374333}[$RV_DNIS]{}[DNIS]{}[CheckCallerID_Input]{0868374333}[CheckCallerID]{86837433

}[DBGetClientID_RowCount]{1}[DBGetClientID_1_1]{2}[GetVisitorCode]{1111}

000731.53 0 eng copy of verification script ran: vbs_0_1_0628000731.vbs

000731.56 0 Run Script waiting. iRunWait=1 (shellid=1120, process=984)

000731.56 0 timer set 1 EV_TIMEOUT_CHECKONSTATE

000731.63 0 Found it

000731.64 0 cl Run_ResultReturn >>success<<

000731.64 0 rv lg add [GetVisitorCode_ResultReturn]{success}

000731.64 0 cl Run_ResultReturn iRunWait_VgmIdx=0, iVgmIdx_Curr=6

000731.64 0 timer clear

000731.64 0 state [ONEForEntryTWOForExit] Playing

000731.64 0 state [ONEForEntryTWOForExit] Playing (C:\Projects\FingalIT\wav\nocallerid.wav)

000731.64 0 play set playid=342265

000732.75 0 PlaySoundStart ok [C:\Projects\FingalIT\wav\nocallerid.wav]

000732.75 0 timer clear

000732.77 0 RunModule PLAY end

000735.83 0 play end current play (playid=342265)

000735.83 0 ScriptEventCode 8001 iLineState=1100

000735.83 0 LsPlayMsg EV_PLAY_FINISHED

000735.83 0 eng set timer EV_TIMEOUT_REPLAYMSG time=5

000735.83 0 timer set 5 EV_TIMEOUT_REPLAYMSG

000735.83 0 dtmf 5 (65949,53,2)

000735.83 0 ScriptEventCode 53 iLineState=1101

000735.83 0 LsPlayMsgFinished 5

000735.83 0 rv lg add [ONEForEntryTWOForExit]{5}

 

 

 

[SupportTeam]

1 is not longer captured as 1 but 5.

Are you using a voice modem?

 

Some voice modems will have such strange results and incorrectly detect DTMFs.

 

Maybe in this case the modem is affected by the sound file that it plays? Who knows, it could be anything.

 

Ultimately your modem/device is not working as it should. You'll save yourself a lot of time if you just get a Dialogic card (and then switch to using VoiceGuide for Dialogic).