Can Vg Disconect If It Detects I Have Picked Up The Line?

[dsb777]

Hi, Can dialogic cards or VG detect someone (ME) has picked up the line? I am thinking not, but figured i would ask just in case.

 

I know I can select the line and then click the HANG UP button after I pick up the line, but was just wondering...

 

Or is there some way to force the call to forward dial out to another line? (like if i come to the computer and see that VG is taking a call, can i do anything that would interupt VG script and transfer the call to another line that i can then pick up and answer?

 

 

thanks in advance. : )

 

[SupportTeam]

Can dialogic cards or VG detect someone (ME) has picked up the line?

It's not possible to detect if some other handset attached to the same phone line is picked up.

 

But you could design a script in such a way that from every module it goes to a hangup module when a certain DTMF key is pressed. Then after you pick up a handset just press that key (say *) and VoiceGuide will detect that key and hangup, and then you will be able to speak with the caller uninterrupted.

[dsb777]

excellent tip!

 

Thanks : )