Hangup Excecutes Initial Module

[Brian909]

Hi. I'm new to voice guide and have written my first script. Upon testing, I see that if a caller 'Hangs Up' during a 'Get Number' module, the first module of the script is initiated again. For example, my first module is a 'Run' module that executes a program to determine if the application is up and running. If so, it runs the next module which is a 'Get Number' asking for an account number. If the user hangs up in this module I see that my initial 'Run' module starts up, continues to the 'Get Number' and then disconnects via the timeout check. I have a 'on fail goto Hangup' check in the 'Get Number' module. What am I doing wrong? When the user hangs up I need the line to 'free up' and wait for another call. Thanks for any info.

[SupportTeam]

Which version of VoiceGuide are you using and what telephony device is used on this system? Is it a Voice Modem?

 

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Brian909]

0718VGM.ZIP

 

Voice Guide version 6.0.3310 using Dialogic Board

 

The log file is attached.

[SupportTeam]

Please place attached .exe in VoiceGuide's home directory (overwriting existing file) and restart VoiceGuide.

 

Attached .exe should resolve the 'phantom ring' issue which you are seeing on this line.

VgMulti_6.0.3353.zip

[Brian909]

Please place attached .exe in VoiceGuide's home directory (overwriting existing file) and restart VoiceGuide.

 

Attached .exe should resolve the 'phantom ring' issue which you are seeing on this line.

 

That solved the problem. Thanks.

[proffittjd]

I'm having a similar problem - extra calls are logged after a "real" call ends.

Log.zip

[SupportTeam]

Trace shows that v6.0.2378 is used on this system.

 

Please update to the latest version of VoiceGuide v6. Versions later then v6.0.3353 fix the problem which you are encountering.