Outbounding Calling

[Guest SeanGrebey]

I want to setup to do outbound calling to my customers.

 

Basically I want to be able to update a call list on a daily basis (e.g. late payments), and have the software automatically make those calls every day. I want this whole process to be automated, i.e. I'm going to update the call list daily, and I want the calling application to be either data aware and know when the call list gets update, or to be time sensative, and call anything in the call list at a set time. I don't want any user to be involved or have to kick anything off daily. Will the VoiceGuide software handle this, or will I need to write my own service using the SDK?

[SupportTeam]

You can load outgoing calls into VoiceGuide automatically.

 

There are a number of ways which you can use to load the calls automatically.

 

See: http://www.voiceguide.com/vghelp/source/ht...iallistinto.htm

 

The approaches you can be using are any of these:

 

- Creating a list of numbers to be called and saving this list in a 'Out Dial file'.

- Using VoiceGuide COM interface function Dialer_OutDialQueAdd.

- Adding dial entries directly to the OutDialQue.mdb database.