How To Configure Vg To Make Voip Calls?

[gary_dev1]

Hi. I installed Vg 7 using the VoIP option and installed the Dialogic drivers just before that. Is there a guide to explain how to configure Vg to send calls to the IP address that a VoIP service provider has given me please? I haven't added any devices to the Dialogic Config Mgr program because I don't know if I need to or what I should select?

 

Also is there a guide to config.xml please as I don't understand the params used. Sorry these Qs are lame but I need to soak up as much documentation and advice as possible. Thanks.

 

Gary.

[SupportTeam]

Please download and install version 7.0.2 of VoiceGuide from: [old link removed]

Outbound calls can be specified by IP address, or by user@ipaddress notation. Eg:

10.1.1.40

or

551234@10.1.1.40

or

551234@somedomain.com

Which Service Update of the HMP30 drivers are installed on this system?

Also with v7.0.2 you can register VoiceGuide lines with SIP registrars or as extensions on a PBX. Have a look at the <VoIP_Lines> section in sample Config.xml below. Multiple VoIP_Authentication and VoIP_Registration sections can be specified.

QUOTE

<?xml version="1.0"?>

<VoiceGuideConfig>

<Devices_Dialogic>

<Channels>

<Channel>
<Device_Voice>dxxxB1C1</Device_Voice>
<Device_Network>iptB1T1</Device_Network>
<Device_Media>ipmB1C1</Device_Media>
<Protocol>IP</Protocol>
<script>C:\Test_6625\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>1</AllowDialOut>
</Channel>

<Channel>
<Device_Voice>dxxxB1C2</Device_Voice>
<Device_Network>iptB1T2</Device_Network>
<Device_Media>ipmB1C2</Device_Media>
<Protocol>IP</Protocol>
<script>C:\Test_6625\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>1</AllowDialOut>
</Channel>

<Channel>
<Device_Voice>dxxxB1C3</Device_Voice>
<Device_Network>iptB1T3</Device_Network>
<Device_Media>ipmB1C3</Device_Media>
<Protocol>IP</Protocol>
<script>C:\Test_6625\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>1</AllowDialOut>
</Channel>

<Channel>
<Device_Voice>dxxxB1C4</Device_Voice>
<Device_Network>iptB1T4</Device_Network>
<Device_Media>ipmB1C4</Device_Media>
<Protocol>IP</Protocol>
<script>C:\Test_6625\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>1</AllowDialOut>
</Channel>


</Channels>

<Parms>

</Parms>

</Devices_Dialogic>

<VoIP_Lines>

<VoIP_Authentications>

<VoIP_Authentication>
<Display>ext1 on test7</Display>
<Domain>axon@test6</Domain>
<Username>sip:101@10.1.1.7</Username>
<AuthUsername>101</AuthUsername>
<AuthPassword>hg6gfhgv</AuthPassword>
</VoIP_Authentication>

</VoIP_Authentications>


<VoIP_Registrations>

<VoIP_Registration>
<Display></Display>
<Protocol>SIP</Protocol>
<RegServer>10.1.1.7</RegServer>
<RegClient>sip:101@10.1.1.7</RegClient>
<LocalAlias>line1@voiceguide.com</LocalAlias>
</VoIP_Registration>

</VoIP_Registrations>

</VoIP_Lines>

</VoiceGuideConfig>

[gary_dev1]

Thanks, I didn't realise there was a newer release. The service update for the installed Dialogic (HMP) software is 123.

 

Our phone recipients are not on a VoIP line, they're using a regular analogue PSTN line. So we place a call to a regular phone number (01234 567890) which Vg should use to dial out through our VoIP / PSTN Termination service via the Internet. Sorry if I misunderstand what you're telling me, I'm new to VoIP.

 

To connect to the service we need to point Vg to an IP address but aren't sure where to put it. Is this correct, below?

 

<VoIP_Authentication>

<Display>ext1 on test7</Display>

<Domain>axon@test6</Domain> <-- Is this where we put the IP address?

<Username>sip:101@10.1.1.7</Username>

<AuthUsername>101</AuthUsername>

<AuthPassword>hg6gfhgv</AuthPassword>

</VoIP_Authentication>

 

Thanks!

Gary.

[SupportTeam]

To connect to the service we need to point Vg to an IP

Which VoIP service provider are you using?

 

Does the service provider require you to 'register' in order to use the VoIP lines?

Were you supplied with the IP address or name of the SIP server with which to register your SIP lines?

Where you supplied with login names(s) and password(s) to use the VoIP service?

[gary_dev1]

I've got trial accounts with both AQL and Magrathea. I registered with both and I have a new phone number for the AQL service. I've been supplied with the name of the sip server. e.g. sip.domain.com and a login name and a password.

 

None of the information has a @ symbol (like an email address) so that's why I'm a bit confused with the example config xml.

 

Thanks,

Gary.

 

[SupportTeam]

This is the general template of how the VoIP line registration should be filled out.

 

<VoIP_Lines>

 

<VoIP_Authentications>

 

<VoIP_Authentication>

<Display>Some Display Name</Display>

<Domain>sip.domain.com</Domain>

<Username>sip:loginname@sip.domain.com</Username>

<AuthUsername>loginname</AuthUsername>

<AuthPassword>password</AuthPassword>

</VoIP_Authentication>

 

</VoIP_Authentications>

 

<VoIP_Registrations>

 

<VoIP_Registration>

<Display></Display>

<Protocol>SIP</Protocol>

<RegServer>sip.domain.com</RegServer>

<RegClient>sip:loginname@sip.domain.com</RegClient>

<LocalAlias>mylinename@mydomain.com</LocalAlias>

</VoIP_Registration>

 

</VoIP_Registrations>

 

</VoIP_Lines>

 

 

Note:

 

In some cases the SIP server has a different SIP domain name then the domain name used to resolve it's IP address, and in those situations the line:

 

<Domain>sip.domain.com</Domain>

 

should be modified to use the SIP domain used byb SIP server not the "IP" domain...

 

Please let us know if you still have problesm connecting, or send your connection details to support@voiceguide.com and we can verify ourselves whether VoiceGudie can connect to oyur SIP provider (quote thread title/link in any emails)

 

Multiple <VoIP_Authentication> and <VoIP_Registration> entries are permitted.

[SupportTeam]

After registering the extension as in previous post, the outbound calls can be made using this notation:

 

9545551234@sip.domain.com

 

Where sip.domain.com matches the entry specified in the <RegServer>sip.domain.com</RegServer> line in Config.xml