Trouble Running Command.com

[renil]

Version used: Voice Guide 4.9.0 -trial version

 

Machine Configuration: Pentium III 800 Mhz with Windows 2000 SP3

 

The Run Program module is not writing out the data that the caller has entered into a file.

C:\WINNT\system32\command.com /C echo $RV[NIR] > C:\Progra~1\VoiceGuide\Scripts\Helpdesk\output.txt

 

Rest everything works, here is the trace file:

 

89022 8 tapie linedevstate 2048 0 0

89032 8 tapie callstate OFFERING 66394 0 4

89042 8 tapie callinfo CALLEDID

89042 8 tapie callinfo ORIGIN

89042 8 tapie ring 0

95041 8 tapie ring 2

95041 8 Answer the call

95051 8 lineAnswer(66394) => 66445

95582 8 tapie callstate CONNECTED 66394,1,0

95582 8 WorkingModeTAPI=

95582 8 WorkingModeScript=

95642 8 Inband detection not enabled

95642 8 tapi Reply 66445 0

95642 8 [Welcome Message] Number Input

95642 8 [Welcome Message] Playing (C:\Program Files\VoiceGuide\Scripts\Helpdesk\A1.wav)

95662 8 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Helpdesk\A1.wav]

96843 8 tapie monitordigits 53 2

96843 8 LsGetNbrsPlayWelcMsg [5]

96893 8 PlaySoundStop ok

96893 8 [Welcome Message] Number Input 5

97144 8 tapie monitordigits 35 2

97144 8 LsGetNbrsRxDigits [#]

97144 8 [AT&T Wireless] Number Input

97144 8 [AT&T Wireless] Playing (C:\Program Files\VoiceGuide\Scripts\Helpdesk\A11.wav)

97164 8 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Helpdesk\A11.wav]

97705 8 tapie monitordigits 50 2

97705 8 LsGetNbrsPlayWelcMsg [2]

97755 8 PlaySoundStop ok

97765 8 [AT&T Wireless] Number Input 2

98065 8 tapie monitordigits 35 2

98065 8 LsGetNbrsRxDigits [#]

98065 8 [security Level] Number Input

98065 8 [security Level] Playing (C:\Program Files\VoiceGuide\Scripts\Helpdesk\A117.wav)

98095 8 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Helpdesk\A117.wav]

98626 8 tapie monitordigits 49 2

98626 8 LsGetNbrsPlayWelcMsg [1]

98686 8 PlaySoundStop ok

98686 8 [security Level] Number Input 1

98956 8 tapie monitordigits 35 2

98956 8 LsGetNbrsRxDigits [#]

98956 8 [Record Incident] Recording

98976 8 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voicedlgc\beep1.wav]

99177 8 wb(59895600)

99227 8 Play End line[8] (id=598956)

99227 8 LsRecPlayBeep EV_PLAY_FINISHED

99247 8 RecSoundStart file[C:\Program Files\VoiceGuide\Scripts\Helpdesk\0814102230_8_.wav] ok

99247 8 RecFile[C:\Program Files\VoiceGuide\Scripts\Helpdesk\0814102230_8_.wav]

99968 8 tapie monitordigits 52 2

99968 8 LsRecRecording [4]

00669 8 tapie monitordigits 35 2

00669 8 LsRecRecording [#]

00719 8 RecSoundStopTruncBytes ok

00729 8 [NIR] Evaluate [Cstr($RV_MONTH)&Cstr($RV_DATE)&Cstr($RV_HOUR)&Cstr($RV_MINUTE)&Cstr($RV_SECOND)&Cstr($RV[security Level])]

00729 8 RVreplace start: [Cstr($RV_MONTH)&Cstr($RV_DATE)&Cstr($RV_HOUR)&Cstr($RV_MINUTE)&Cstr($RV_SECOND)&Cstr($RV[security Level])]

00729 8 RVreplace end: [Cstr(8)&Cstr(14)&Cstr(10)&Cstr(22)&Cstr(31)&Cstr(1)]

00729 8 .Eval(Cstr(8)&Cstr(14)&Cstr(10)&Cstr(22)&Cstr(31)&Cstr(1))

00729 8 Eval Expr result:[8141022311]

00739 8 RVreplace start: [$RV[NIR]]

00739 8 RVreplace end: [8141022311]

00739 8 [Replay NIR] Say numbers: 8141022311 as Digits

00739 8 fn PlaySoundStartNumbers C:\Program Files\VoiceGuide\Scripts\Helpdesk\PayYouArePaying.wav, , 8141022311, Digits

00739 8 twcal PlaySayNumber C:\Program Files\VoiceGuide\Scripts\Helpdesk\PayYouArePaying.wav, , 8141022311, , 1

00789 8 PlaySoundStartNumbers ok

09962 8 wb(60074910)

10022 8 Play End line[8] (id=600749)

10022 8 LsSayNbrPlay EV_PLAY_FINISHED

20017 8 LsSayNbrPlay EV_TIMEOUT_HANGUP

20017 8 PlaySoundStop ok

20017 8 HangupCall called from []

20027 8 Hanging up call...

20037 8 PlaySoundStop ok

20037 8 fnHangupCall end

20087 8 tapie linedevstate 2048 0 0

20087 8 tapie callstate IDLE 66394 0 0

20097 8 WorkingMode@Idle=

20147 8 set EV_TIMEOUT_TIMETOREINITLINE 2

20147 8 tapi Reply 66514 0

21048 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

21048 8 ReinitTelephony due to IDLE start

21048 8 tapic lineDeallocateCall(MainCall:66394) 0

21339 8 lineOpen(8) => 0

21339 8 Waiting for a call...

21349 8 lineOpen(8)LineHandle=65540

 

Any pointers would be very helpful

[SupportTeam]

What is the name of the Run Program module?

 

The trace does not show any Run Program modules called...

 

Please post the script used and we can see why the Run Program module is not called at all...

 

 

BTW: v5.0 also has the following RVs:

 

$RV_DD

Takes on a 2 digit value between "01" and "31", depending on what day of the month it is. Can be used in Evaluate Expression modules to allow you to switch to different areas on the script depending on what day of the month it is.

 

$RV_MM

Takes on a 2 digit value between "01" and "12", depending on what month it is. Can be used in Evaluate Expression modules to allow you to switch to different areas on the script depending on the current month.

 

$RV_YY

Takes on a 2 digit value of current year (eg: "03"). Can be used in Evaluate Expression modules to allow you to switch to different areas on the script depending on the current year.

 

$RV_HH

Takes on a 2 digit value between "00" and "23", depending on the current hour of the day. Can be used in Evaluate Expression modules to allow you to switch to different areas on the script depending on the time of day.

 

$RV_NN

Takes on a 2 digit value between "00" and "59", depending on the current minute of the hour. Can be used in Evaluate Expression modules to allow you to switch to different areas on the script depending on the time of day.

 

$RV_SS

Takes on a value between "00" and "59", depending on the current second of the hour. Can be used in Evaluate Expression modules to allow you to switch to different areas on the script depending on the time of day.

[renil]

Thanks, I will try that.

 

Also I placed a purchase on the software today. Any pointers where I could get the version 5.0? The beta version available on katalinatech seem to be corrupted upon download.

[SupportTeam]

The download is OK - many people are using it...

I'd suggest downloading again...