Error Ev_unknown_137

[CEZinc]

Voiceguide version: 6.0.3123

Intel Dialogic D4PCI-U Card

Windows XP SP2

Norton Antivirus

 

Since a couple of month we have a hanging problem with Voiceguide.

 

When I got this error in the xxxxvgm.txt in the log folder, VoiceGuide seem to hang and doesnt make anymore call. We need to reboot the computer and restart VoiceGuide application, to make it work again. Here is a part of the log file,

 

022617,84 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

022617,84 1 HangupCall : lCallHandle& = 0 - lets close and open line

022617,86 1 state Waiting for a call...

022617,86 1 fnHangupCall end

022617,87 1 tw DialogicEvent 133,TDX_CALLP,57,0,0,CR_UNKNOWN,,

022617,87 1 event CR_UNKNOWN, iCode=133 state=900

022617,89 1 LsAwaitingCalls EV_UNKNOWN_133

022617,89 1 event TDX_CALLP, iCode=133 state=900

022617,90 1 LsAwaitingCalls EV_UNKNOWN_133

022617,90 1 tw DialogicEvent 137,TDX_ERROR,0,0,0,,,

022617,92 1 event TDX_ERROR, iCode=137 state=900

022617,92 1 LsAwaitingCalls EV_UNKNOWN_137

022620,06 1 timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

022620,06 1 event EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP, iCode=9101 state=900

022620,07 1 state Hanging up call...(2)

022620,07 1 HangupCall_Common hCall=0

022620,07 1 rec RecSoundStop ok

022620,09 1 play PlayStop ok

022620,09 1 HangupCall : lCallHandle& = 0 - lets close and open line

022620,11 1 state Waiting for a call...

0903vgm.txt

[SupportTeam]

Voiceguide version: 6.0.3123

Could you please update to the latest version of VoiceGuide (please see our WWW Downloads page) and se if the error still occurs on your system. If the error still occurs please post both the vg and ktTel traces for the entire call at the end of this the problems occurred.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

 

ktTel=10

 

Trace files will be created in VG's \log\ subdirectory.

 

When posting traces/scripts please .ZIP them up and post them as attachments.