Line Won't Come Up By Itself After I Restart The Dialogic Service

[Guest chadfs]

hi,

I have another question is, whenever I restart the service from DCM, the lines won't come up by themselves. But if I go to pstndiag.exe, pick that trunk, and click "Trunk Active", it will bring up that line. Verizon said it should come up by itself. I am wondering what should I do. My boss said it might because we don't have CSU or DSU, I can not remember what exactly it is. What do you guys think?

 

Thanks.

 

[SupportTeam]

Have you installed VoiceGuide on this system and is the VoiceGuide software started?

 

Which version of VoiceGuide have you installed? v6 or v7?

[Guest chadfs]

Have you installed VoiceGuide on this system and is the VoiceGuide software started?

 

Which version of VoiceGuide have you installed? v6 or v7?

The VG we have installed is v6, V6.0.3335. The service restarted is Dialogic service, not VG. After I restart dialogic service, the lines won't come up until I check the "Trunk Active" in pstndiag tool.

[SupportTeam]

Have you modified the VoiceGuide's Config.xml file to open the T1 lines instead of the default analog lines it is setup to open by default on install?

 

Is this the NFAS system that you are referring to on other thread(s)? If yes then on which board/interface are the primary and backup D channels enabled?

 

Which System Release drivers version is used on this system?

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the system startup, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

 

ktTel=10

Then restart VG.

 

Trace files will be created in VG's \log\ subdirectory.

 

When posting traces/scripts please .ZIP them up and post them as attachments.