Setting Up Voip Number

[SupportTeam]

Paul wrote:

 

I downloaded and installed trial version of VG v7.0.2(VOIP) and the Dialogic drivers. I edited the config.xml file then I created a quick script and ran the monitor, but when I call the number I get a “the number I have dialed is not in service”. Is there a way to find out if the software connected properly to the voip host?

 

 

 

 

[SupportTeam]

Please read: http://www.voiceguide.com/vghelp/source/ht...IP_Register.htm

 

You will need to know the user/password and the IP address or the domain name of the VoIP switch/service.

 

If you have any problems please post your Config.xml file with the <VoIP_Registrations> and <VoIP_Authentications> sections filled out (with password removed).

 

The WireShark Network Protocol Analyzer is often useful in debugging SIP registration and connectivity. See: www.wireshark.org

 

To use WireShark:

 

1. Start WireShark

2. Go to 'Capture' menu and select the 'Interfaces' menu option.

3. Select your network interface (press the corresponding Start button)

4. In the Filter window type in these 3 letters: sip

5. Start VoiceGuide.

6. You should now see the SIP registration messages appear in the WireShark trace window.

7. You can save the captured trace and post it here or email it to us to assist in debugging.

[pauldewitt]

I started up wireshark then i ran the monitor and nothing showed up. The X-lite softphone works and i see the packets. So there is definitely something wrong with the VG configuration. Here is my config setup:

 

<?xml version="1.0"?>

 

<VoiceGuideConfig>

 

<Devices_Dialogic>

 

<Channels>

 

<Channel>

<Device_Voice>dxxxB1C1</Device_Voice>

<Device_Network>iptB1T1</Device_Network>

<Device_Media>ipmB1C1</Device_Media>

<Protocol>IP</Protocol>

<script>C:\Program Files\VoiceGuide\Scripts\VG_TEST.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Device_Voice>dxxxB1C2</Device_Voice>

<Device_Network>iptB1T2</Device_Network>

<Device_Media>ipmB1C2</Device_Media>

<Protocol>IP</Protocol>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Device_Voice>dxxxB1C3</Device_Voice>

<Device_Network>iptB1T3</Device_Network>

<Device_Media>ipmB1C3</Device_Media>

<Protocol>IP</Protocol>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Device_Voice>dxxxB1C4</Device_Voice>

<Device_Network>iptB1T4</Device_Network>

<Device_Media>ipmB1C4</Device_Media>

<Protocol>IP</Protocol>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

</Channels>

 

<Parms>

</Parms>

 

</Devices_Dialogic>

 

 

<VoIP_Lines>

 

<VoIP_Registrations>

<VoIP_Registration>

 

<Display>2729</Display>

<Protocol>SIP</Protocol>

<RegServer>voip.alohatone.com</RegServer>

<RegClient>sip:2729@voip.alohatone.com</RegClient>

<LocalAlias>8083562729@10.9.31.105</LocalAlias>

 

</VoIP_Registration>

</VoIP_Registrations>

 

<VoIP_Authentications>

<VoIP_Authentication>

 

<Display>2729</Display>

<Domain>voip.alohatone.com</Domain>

<Username>sip:2729@voip.alohatone.com</Username>

<AuthUsername>2729</AuthUsername>

<AuthPassword>password</AuthPassword>

 

</VoIP_Authentication>

</VoIP_Authentications>

 

 

</VoIP_Lines>

 

</VoiceGuideConfig>

 

 

 

[SupportTeam]

Please .ZIP up and post the latest "vgEngine" trace. It is created by VoiceGuide in VoiceGuide's \log\ subdirectory.

[pauldewitt]

Here we go. I changed out the passwords. Hopefully this works. Thanks

0913_1044_vgEngine.zip

[SupportTeam]

Has the Dialogic service been started before starting VoiceGuide? Trace shows VoiceGuide could not open the IP channels:

 

104502.265 5 0 LineOpen iptB1T2,dxxxB1C2,ipmB1C2 => [ERROR gc_OpenEx(_IP:N_iptB1T2:M_ipmB1C2:V_dxxxB1C2) error (opening ip line)]

 

We'd also recommend downloading the latest version available from our WWW. There has been an update uploaded since the version which is currently installed on your system.

 

Please download the new version and install, and ensure Dialogic is started before starting VoiceGuide. Please provide the traces from the new version if problems continue.

 

[pauldewitt]

IT WORKS! I reinstalled EVERYTHING with the new build. I think it didnt work before because i might have not had the dialogic drivers running BEFORE installing VG.

 

Well, Thanks for your time! definitely sticking with you guys. Great support.