Config.xml Help

[nickshi]

hi, i cannot register VG (on WinXP sp2 PC) as SIP extensions behind my IP-PBX. Could you please help with the config.xml? Thanks a lot.

IP-PBX IP: 192.168.8.80

SIP Ext 1: 2001 ID: 2001 Password: 2001

SIP Ext 2: 2002 ID: 2002 Password: 2002

 

<?xml version="1.0" ?>

- <VoiceGuideConfig>

- <Devices_Dialogic>

- <Channels>

- <Channel>

<Device_Voice>dxxxB1C1</Device_Voice>

<Device_Network>iptB1T1</Device_Network>

<Device_Media>ipmB1C1</Device_Media>

<Protocol>IP</Protocol>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

- <Channel>

<Device_Voice>dxxxB1C2</Device_Voice>

<Device_Network>iptB1T2</Device_Network>

<Device_Media>ipmB1C2</Device_Media>

<Protocol>IP</Protocol>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

- <Channel>

<Device_Voice>dxxxB1C3</Device_Voice>

<Device_Network>iptB1T3</Device_Network>

<Device_Media>ipmB1C3</Device_Media>

<Protocol>IP</Protocol>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

- <Channel>

<Device_Voice>dxxxB1C4</Device_Voice>

<Device_Network>iptB1T4</Device_Network>

<Device_Media>ipmB1C4</Device_Media>

<Protocol>IP</Protocol>

<script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

</Channels>

<Parms />

</Devices_Dialogic>

- <VoIP_Lines>

- <VoIP_Registrations>

- <VoIP_Registration>

<Display>2001</Display>

<Protocol>SIP</Protocol>

<RegServer>192.168.8.80</RegServer>

<RegClient>2001</RegClient>

<LocalAlias>2001</LocalAlias>

</VoIP_Registration>

- <VoIP_Registration>

<Display>2002</Display>

<Protocol>SIP</Protocol>

<RegServer>192.168.8.80</RegServer>

<RegClient>2002</RegClient>

<LocalAlias>2002</LocalAlias>

</VoIP_Registration>

</VoIP_Registrations>

- <VoIP_Authentications>

- <VoIP_Authentication>

<Display>2001</Display>

<Domain>192.168.8.80</Domain>

<Username>2001</Username>

<AuthUsername>2001</AuthUsername>

<AuthPassword>2001</AuthPassword>

</VoIP_Authentication>

- <VoIP_Authentication>

<Display>2002</Display>

<Domain>192.168.8.80</Domain>

<Username>2001</Username>

<AuthUsername>2002</AuthUsername>

<AuthPassword>2002</AuthPassword>

</VoIP_Authentication>

</VoIP_Authentications>

</VoIP_Lines>

</VoiceGuideConfig>

[SupportTeam]

Are you using the latest version of VoiceGuide?

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the system startup, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then restart VG.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

 

The WireShark Network Protocol Analyzer is often useful in debugging SIP registration and connectivity. See: www.wireshark.org

 

To use WireShark:

 

1. Start WireShark

2. Go to 'Capture' menu and select the 'Interfaces' menu option.

3. Select your network interface (press the corresponding Start button)

4. In the Filter window type in these 3 letters: sip

5. Start VoiceGuide.

6. You should now see the SIP registration messages appear in the WireShark trace window.

7. You can save the captured trace and post it here or email it to us to assist in debugging.

[nickshi]

Thanks. VG 7 is used. And i updated some settings in config.xml. Please find attached log.zip, it contains \log folder, VG wireshark, and config.xml. Thanks again.

Log.zip

[nickshi]

I put X-Lite. wireshark into the log.zip file too. X-Lite can register with the IP-PBX. Thanks.

Log.zip