Guest galonga Report post Posted 09/23/2007 04:10 PM Hi We have a license for version 5.0 with 2 lines. We've downloaded the new 7.0.3 version and we'd like to know if we can update or we'll have to purchase new licenses. Thanks! Al Costa Kviar.Com Share this post Link to post
SupportTeam Report post Posted 09/23/2007 11:25 PM You can purchase an upgrade from v5.x to v7.x. Please contact sales@voiceguide.com for license upgrade/purchase details. Share this post Link to post
Guest galonga Report post Posted 09/24/2007 12:22 AM ok, we just sent an email we tried to use our serial number and it seemed to work however anyways, if we are not entitled for un upgrade we'll just pay as required You can purchase an upgrade from v5.x to v7.x. Please contact sales@voiceguide.com for license upgrade/purchase details. Share this post Link to post
SupportTeam Report post Posted 09/24/2007 01:11 AM v5.x registration codes do not work with v7.x v5.x registration codes do work with v6.x Share this post Link to post
Guest galonga Report post Posted 09/24/2007 01:56 AM thanks: we've already received an answer from sales doesn't this new version come with that monitor window which showed what was happening in real time? that was really useful... v5.x registration codes do not work with v7.x v5.x registration codes do work with v6.x Share this post Link to post
SupportTeam Report post Posted 09/24/2007 02:53 AM v7 does have with Line Status Monitor application, which shows the lines status as well as other relevant information about the call. Share this post Link to post
Guest galonga Report post Posted 09/24/2007 02:56 AM I think you refer to that one which shows in just one line everything that is going on with that that particular phone line? if that's the case, that's not what I meant the old version had an entire screen showing in real time what was happening with all lines and you could scroll up to check what happened v7 does have with Line Status Monitor application, which shows the lines status as well as other relevant information about the call. Share this post Link to post
SupportTeam Report post Posted 09/24/2007 03:16 AM the old version had an entire screen showing in real time what was happening with all lines and you could scroll up to check what happened The trace logs files are still saved, in VoiceGuide's \log\ subdirectory. If you would like to view them in real-time then you can use any of the 'tail' applications. eg: WinTail: http://www.baremetalsoft.com/wintail/ Share this post Link to post
