Can Voiceguide Do This For Us?

[acd]

Please let us know if this system can do some or all of the tasks described below. I have tried to review the site for this information but have become a bit confused.

 

We want to set up a simple system allowing someone to call in, select an option that allows them to enter a password and leave a message that will be immediately distributed to a pre-set list of numbers. However, we would prefer that the message they leave consist of their responses to a series of prompts, so that we can standardize the content and structure of the messages being left and distributed. We would also like to know the identity of the caller (via their password) as well as the time and date of the call.

 

The subsequent outbound calls of a recorded message sent to the pre-set list of numbers may encounter someone's answering machine or voice mail. It would be preferable if the message could still be left on the recipient's answering device.

 

Thank you.

[SupportTeam]

VoiceGuide can do all of what you describe below.

 

The series of recorded responses to prompts can be concatenated together into one sound file and then forwarded to telephone numbers using the "Send Phone Message" module.

 

Concatenation of Sound files can be done using the "shntool" utility.

Eg: to concatenate wav files 1.wav, 2.wav and 3.wav into one file 1_2_3.wav you would run the following command from a "Run Program" module:

 

command /c shntool join -stdout 1.wav 2.wav 3.wav > 1_2_3.wav

 

shntool can be obtained from:

 

http://www.etree.org/shnutils/shntool/

 

(direct download link is: http://www.etree.org/shnutils/shntool/bina...ntool-1.2.3.zip )

 

(ZIP file contains shntool.exe and the cygwin1.dll - both of which will need to copied to C:\Windows\System32\ and then you can call shntool from anywhere...)

 

The passwords which the caller entered and dates/times of call can be passed as Result Variables to the outgoing message delivery script and can then be spoken from within that script to the recipient of the call.

 

A separate script can be used if VoiceGuide detects that an answering machine answers the call.

 

The above comments will make more sense once you have familiarized yourself more with VoiceGuide, and have used the Script Designer...

 

If your script is getting too complicated for you to tackle by yourself we also offer script design services - but from what you describe of your requirements it should not be very difficult for you to put this application together in-house...

[acd]

Thank you. We believe the VoiceGuide Professional with VG Dialer is probably the best match to our needs. The biggest concern I have is how difficult it will be for someone who has no experience with phone or IVR systems to setup this system from scratch. Are we biting off more than we can handle?

Thanks.

[SupportTeam]

VoiceGuide was designed to be able to be set up and managed by people who are not familiar with Phone/IVR systems - you do not need to know much about phone and IVR systems to set it up...

Most of VoiceGuide's current users were new to setting up Phone/IVR systems when they started...

 

Your script sounds pretty straightforward as well and you should not have many problems setting it up.