How To Dial Out In Voice Guide 7

[Guest DashboardResearch]

Hi

 

I have installed Voice Guide 7 and its works fine, when i call, the system answers and runs the script, but i am having problems dialing out, the CallQue is populated but voice guide is not dialing , i have no idea why can you help me, also how do i clear the callque table? I have attached a csv file that has a copy of the values in my CallQue.

CallQue.zip

[SupportTeam]

How are you loading the calls?

 

Do the calls get made when you load the calls into the system using the VoiceGuide Dial List Loader program?

 

(how did you get a .CSV output form v7's OutDialQue database? Are you using an external OutDialQue source?)

[Guest DashboardResearch]

How are you loading the calls?

 

Do the calls get made when you load the calls into the system using the VoiceGuide Dial List Loader program?

 

(how did you get a .CSV output form v7's OutDialQue database? Are you using an external OutDialQue source?)

 

i typed in the number i wanted to dial in the phone number's textbox and choose the script Credit Card Payment.vgs under Script to run when an answer is detected, i checked all the dial window days clicked on load phone numbers.

 

 

The calls are not been made but i can see the in the database tool.

 

 

I simply copied and pasted the data form database tool window into a csv file

 

i am running the trial version could this be the problem?

[SupportTeam]

Please do this:

 

1. stop VG,

2. delete the file OutDialQue.vdb3 from VoiceGuide's \data\ subdirectory

3. start VG again

4. start Dial List Loader

5. load a call.

 

If call is still not made please .ZIP up and post the latest _vgEngine trace which was created in VG's \log\ subdirectory.

 

[Guest DashboardResearch]

Please do this:

 

1. stop VG,

2. delete the file OutDialQue.vdb3 from VoiceGuide's \data\ subdirectory

3. start VG again

4. start Dial List Loader

5. load a call.

 

If call is still not made please .ZIP up and post the latest _vgEngine trace which was created in VG's \log\ subdirectory.

 

 

Hi

 

It now works, thank you, can you also tell me how i can clear the outdialque?, I.E. to make the CallQue table empty.

[SupportTeam]

To clear the callque type this SQL command in the SQL Command Text Box on Dial List Loader's 'Database Tools' page:

 

DELETE FROM CallQue

 

and press the 'SQL Execute' command button.

 

That SQL command will delete all entries from the CallQue.