era Report post Posted 10/16/2007 04:40 AM Dear Sir I also try Call Transfer but I fail. What is the problem in this system. I send Log file. Plz see this and reply. From Arif Zip_Log.zip Share this post Link to post
era Report post Posted 10/16/2007 04:59 AM Dear Sir I also try Call Transfer but I fail. What is the problem in this system. I send Log file. Plz see this and reply. From Arif Sorry I also send Config file. Plz see Config and Trace file Config.zip Share this post Link to post
SupportTeam Report post Posted 10/16/2007 06:34 AM Trace shows that the script is doing a Monitored Hookflash Transfer (in module [Transfer Call 1]). 102035.58 4 state [Transfer Call 1] Monitored Hookflash Transfer to 107 About 3 seconds after dialing the destination extension (107) the busy signal is detected by the Dialogic card: 102038.13 4 Dial(107) ok 102041.22 4 event BUSY, iCode=133 state=1903 VoiceGuide then retrieves the call by issuing another hookflash: 102041.23 4 xfer dial [!] in Xfer_DialCmdCode_RetreiveOriginalCall And looks if a "busy" path is defined in that module ([Transfer Call 1]): 102041.55 4 path {busy} not found 102041.55 4 path {disconnect} not found 102041.56 4 path {disconnected} not found 102041.56 4 False path not defined - hangup call (iXferType=12) As no 'busy' or 'fail' path is defined VoiceGuide ends the call. You may need to change the 'busy' tone definition in the ConfigLine.xml file if you think the busy tone is being falsely detected. Please see: http://www.voiceguide.com/vghelp/source/ht...ctiondetect.htm 102035.58 4 state [Transfer Call 1] Monitored Hookflash Transfer to 107 102035.58 4 dialing sTransferPrefix [!] 102035.84 4 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 102035.86 4 event TDX_DIAL, iCode=132 state=1902 102035.86 4 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,, 102035.88 4 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec 102035.88 4 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter 102035.89 4 tw PlayEnd 4 0 102035.89 4 play end id=0, (current ID) 102035.91 4 event EV_PLAY_FINISHED, iCode=8001 state=1902 102035.91 4 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,, 102038.00 4 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter 102038.00 4 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, iCode=9030 state=1902 102038.02 4 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,, 102038.02 4 Dial(107, cp on) call 102038.13 4 Dial(107) ok 102038.13 4 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 102041.20 4 tw DialogicEvent 133,TDX_CALLP,7,0,0,CR_BUSY,, 102041.22 4 event BUSY, iCode=133 state=1903 102041.22 4 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,BUSY,7,0,0,CR_BUSY,, 102041.23 4 xfer dial [!] in Xfer_DialCmdCode_RetreiveOriginalCall 102041.23 4 event CR_BUSY, iCode=133 state=1906 102041.25 4 LsXfer_5B : 133(EV_UNKNOWN_133),CR_BUSY,7,0,0,CR_BUSY,, 102041.27 4 event TDX_CALLP, iCode=133 state=1906 102041.27 4 LsXfer_5B : 133(EV_UNKNOWN_133),TDX_CALLP,7,0,0,CR_BUSY,, 102041.50 4 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 102041.50 4 event TDX_DIAL, iCode=132 state=1906 102041.52 4 LsXfer_5B : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,, 102041.52 4 sXferDialResult_SuccOrFail= 102041.53 4 XferGoDownSpecifiedPath iXferModule_PathsToTake_Max=3 (1)=busy (2)=disconnect (3)=disconnected 102041.55 4 path {busy} not found 102041.55 4 path {disconnect} not found 102041.56 4 path {disconnected} not found 102041.56 4 False path not defined - hangup call (iXferType=12) Share this post Link to post
