Call Transfer

[era]

Dear Sir

I also try Call Transfer but I fail. What is the problem in this system. I send Log file. Plz see this and reply.

 

From

Arif

Zip_Log.zip

[era]

Dear Sir

I also try Call Transfer but I fail. What is the problem in this system. I send Log file. Plz see this and reply.

 

From

Arif

 

Sorry I also send Config file. Plz see Config and Trace file

Config.zip

[SupportTeam]

Trace shows that the script is doing a Monitored Hookflash Transfer (in module [Transfer Call 1]).

 

102035.58 4 state [Transfer Call 1] Monitored Hookflash Transfer to 107

 

About 3 seconds after dialing the destination extension (107) the busy signal is detected by the Dialogic card:

 

102038.13 4 Dial(107) ok

102041.22 4 event BUSY, iCode=133 state=1903

 

VoiceGuide then retrieves the call by issuing another hookflash:

 

102041.23 4 xfer dial [!] in Xfer_DialCmdCode_RetreiveOriginalCall

 

And looks if a "busy" path is defined in that module ([Transfer Call 1]):

 

102041.55 4 path {busy} not found

102041.55 4 path {disconnect} not found

102041.56 4 path {disconnected} not found

102041.56 4 False path not defined - hangup call (iXferType=12)

 

As no 'busy' or 'fail' path is defined VoiceGuide ends the call.

 

You may need to change the 'busy' tone definition in the ConfigLine.xml file if you think the busy tone is being falsely detected.

Please see: http://www.voiceguide.com/vghelp/source/ht...ctiondetect.htm

 

 

 

102035.58 4 state [Transfer Call 1] Monitored Hookflash Transfer to 107

102035.58 4 dialing sTransferPrefix [!]

102035.84 4 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

102035.86 4 event TDX_DIAL, iCode=132 state=1902

102035.86 4 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

102035.88 4 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

102035.88 4 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

102035.89 4 tw PlayEnd 4 0

102035.89 4 play end id=0, (current ID)

102035.91 4 event EV_PLAY_FINISHED, iCode=8001 state=1902

102035.91 4 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

102038.00 4 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

102038.00 4 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, iCode=9030 state=1902

102038.02 4 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

102038.02 4 Dial(107, cp on) call

102038.13 4 Dial(107) ok

102038.13 4 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

102041.20 4 tw DialogicEvent 133,TDX_CALLP,7,0,0,CR_BUSY,,

102041.22 4 event BUSY, iCode=133 state=1903

102041.22 4 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,BUSY,7,0,0,CR_BUSY,,

102041.23 4 xfer dial [!] in Xfer_DialCmdCode_RetreiveOriginalCall

102041.23 4 event CR_BUSY, iCode=133 state=1906

102041.25 4 LsXfer_5B : 133(EV_UNKNOWN_133),CR_BUSY,7,0,0,CR_BUSY,,

102041.27 4 event TDX_CALLP, iCode=133 state=1906

102041.27 4 LsXfer_5B : 133(EV_UNKNOWN_133),TDX_CALLP,7,0,0,CR_BUSY,,

102041.50 4 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

102041.50 4 event TDX_DIAL, iCode=132 state=1906

102041.52 4 LsXfer_5B : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,,

102041.52 4 sXferDialResult_SuccOrFail=

102041.53 4 XferGoDownSpecifiedPath iXferModule_PathsToTake_Max=3 (1)=busy (2)=disconnect (3)=disconnected

102041.55 4 path {busy} not found

102041.55 4 path {disconnect} not found

102041.56 4 path {disconnected} not found

102041.56 4 False path not defined - hangup call (iXferType=12)