SupportTeam Report post Posted 10/16/2007 11:50 PM Michael wrote: I have some questions about your IVR technology 1) Can your application determine the address of an incoming call? 1a) If so, can the address information be exported to a file/database? 2) Can your application export/import information from a repository such as a database? 2a) If so, what databases does your software support? 3) Does your application allow the IVR modeler to manipulate data received from an incoming call? (For example, caller calls in, their address is determined by the IVR, the string of that address is then manipulated as required using the IVR or some sort of API from within the IVR and then exported to a database.) Thank you. Share this post Link to post
SupportTeam Report post Posted 10/16/2007 11:57 PM 1) Can your application determine the address of an incoming call? Yes. CallerID is retrieved and is accessible throughout the script. This includes the CallerID/IP address supplied on VoIP calls. 1a) If so, can the address information be exported to a file/database? Yes. Please see: http://www.voiceguide.com/vghelp/source/ht...ltvariables.htm http://www.voiceguide.com/vghelp/source/html/moddbquery.htm http://www.voiceguide.com/vghelp/source/ht...drunprogram.htm http://www.voiceguide.com/vghelp/source/html/modvbs.htm 2) Can your application export/import information from a repository such as a database? Yes. Please see: http://www.voiceguide.com/vghelp/source/html/moddbquery.htm 2a) If so, what databases does your software support? Pretty much every database is supported. As long as the database supports an ODBC interface then it can be used. Pretty much every database supports the ODBC interface. 3) Does your application allow the IVR modeler to manipulate data received from an incoming call? Yes. Please see: http://www.voiceguide.com/vghelp/source/html/modevalexpr.htm http://www.voiceguide.com/vghelp/source/html/modvbs.htm Please post if you have any further questions. Share this post Link to post
