lhowerton Report post Posted 10/18/2007 06:58 PM I have noticed that the prerecorded scripts that came with VoiceGuide are 8hz 8bit 128kb, mono. I have only been able to record under 64bit. How can I record with the 128 instead? (This may be the problem I am having with the noise, scratch etc. I appreciate your help in advance. Share this post Link to post
SupportTeam Report post Posted 10/18/2007 10:13 PM I have noticed that the prerecorded scripts that came with VoiceGuide are 8hz 8bit 128kb, mono Which version of VoiceGuide and which sound files are you referring to? If a file is 8 bit and recorded at 8kHz then the bit rate should be 64kbps. This may be the problem I am having with the noise, scratch etc Good quality recordings are best made in the sound studio. Some links to recording services are listed here: http://www.voiceguide.com/servCallflowDesign.htm Also, from: http://www.voiceguide.com/vghelp/source/html/soundfiles.htm The sound file formats used are the same as used by all other IVR systems worldwide (it's the telephony cards that determine the format ultimately used) and the frequency and bits/sample used are more then adequate to achieve a achieve good quality playback. Some relevant posts on the support forum about this are: http://voiceguide.com/forums/index.php?showtopic=3903 http://voiceguide.com/forums/index.php?showtopic=3228 http://voiceguide.com/forums/index.php?showtopic=2271 Share this post Link to post
lhowerton Report post Posted 10/19/2007 12:19 PM I have noticed that the prerecorded scripts that came with VoiceGuide are 8hz 8bit 128kb, mono Which version of VoiceGuide and which sound files are you referring to? If a file is 8 bit and recorded at 8kHz then the bit rate should be 64kbps. This may be the problem I am having with the noise, scratch etc Good quality recordings are best made in the sound studio. Some links to recording services are listed here: http://www.voiceguide.com/servCallflowDesign.htm Also, from: http://www.voiceguide.com/vghelp/source/html/soundfiles.htm The sound file formats used are the same as used by all other IVR systems worldwide (it's the telephony cards that determine the format ultimately used) and the frequency and bits/sample used are more then adequate to achieve a achieve good quality playback. Some relevant posts on the support forum about this are: http://voiceguide.com/forums/index.php?showtopic=3903 http://voiceguide.com/forums/index.php?showtopic=3228 http://voiceguide.com/forums/index.php?showtopic=2271 I am using version 6. I had downloaded version 7 but reverted back to 6. The bit rate that I see in the files is 128. Could they be from version 7? I use 64 bit but the sound is still not good. I have done everything possible to get VoiceGuide going and am at my wits end. We don't want to use a professional company because we need the ability to create recordings on the fly, but in order to get a half way decent recording, I have to tweak all settings on the recorder and don't have the time to continually tweak a new recording. We should be able to simply record and send it to the numbers. Your recordings sound great, but mine don't. Is ther a particular recorder and editor I should be using? (I have tried about 10 different recorders and editors.) Share this post Link to post
SupportTeam Report post Posted 10/19/2007 01:01 PM Your recordings sound great, but mine don't. Is ther a particular recorder and editor I should be using? To get good quality recordings you will usually need a studio-like setup. It's not usually possible to get good quality recordings without a recording studio conditions. Usually easiest to just select a professional recording studio and have them do all the recordings for you. For some links and suggestions see: http://www.voiceguide.com/servCallflowDesign.htm Share this post Link to post
lhowerton Report post Posted 10/24/2007 11:45 AM I am using Version 6. I tried 7 but there was no difference so I went back to 6. I have noticed that the prerecorded scripts that came with VoiceGuide are 8hz 8bit 128kb, mono Which version of VoiceGuide and which sound files are you referring to? If a file is 8 bit and recorded at 8kHz then the bit rate should be 64kbps. This may be the problem I am having with the noise, scratch etc Good quality recordings are best made in the sound studio. Some links to recording services are listed here: http://www.voiceguide.com/servCallflowDesign.htm Also, from: http://www.voiceguide.com/vghelp/source/html/soundfiles.htm The sound file formats used are the same as used by all other IVR systems worldwide (it's the telephony cards that determine the format ultimately used) and the frequency and bits/sample used are more then adequate to achieve a achieve good quality playback. Some relevant posts on the support forum about this are: http://voiceguide.com/forums/index.php?showtopic=3903 http://voiceguide.com/forums/index.php?showtopic=3228 http://voiceguide.com/forums/index.php?showtopic=2271 Share this post Link to post
