Poor Audio Quality

[Guest Eblancoglc]

We have tried with several professional audio recording companies and none has been able to delver an audio prompt that will sound without hiss or static in VG.

The format being used is 16 bit , 8K, PCM, Mono

We also tried 16bit, 11K, PCM, Mono but it is played back with the Dialoigic card like in slow motion (why this might be happening in other post I haver read it says that this format is supported by VG and dialogic)

Using the recording houses that you recommend is not an option for us because none of them record in spanish.

Please advise, we are in desperate mode here, we have developped a very complex IVR solution based on voiceguide and everything is working but the audio prompts….

Please let us know..

I have sattached a file in 8k and 11K for your evaluation.

Tabla_de_Prompts2.wav

marayelin_sample.wav

[SupportTeam]

Which version of VoiceGuide are you using?

 

If you are not using v7 then please try using v7. v7 is able to play the 11kHz files.