General Newbie Question

[hegemon88]

Hi all,

 

I have just installed VG v.7 with intention to use it with my SIP account with one of VoIP providers, e.g. to take various actions on incoming calls. I believe I have installed all necessary stuff beforehand and entered correct SIP account information into config.xml. Needless to say, I followed the RTFM basic principle, i.e. read the *** manual (VG help).

 

Could anyone please help me out and explain in plain English how you RUN/USE/START/STOP VG? I think I am getting confused partially by the fact that there is no .exe application you just RUN (addiction to click Windows icons unwinds), by the distinction (in VoIP case) between running/starting VG and running/starting Dialogic, and by the absence of the hardware that I could configure and monitor. The only thing that happened after VG installation was that a small green IVR icon appeared in the systray. No calls to my SIP account are answered/detected/shown/whatever when I make them from another machine, no new telephony services appeared on the system and I can see no other signs that something is actually running!

 

I run Win XP and I believe I have installed VG7 for SIP+H something (installer gave a choice between that and some Dialogic card options).

 

If someone had 10 spare minutes and could come down to my level to explain me the basics here, I would be eternally grateful

 

Brgds,

 

 

/h88

[SupportTeam]

VoiceGuide v7 runs a Windows Service, which means that it still runs without needing to show anything on the screen or having any user logged in. As ling as the computer/Windows is started then VoiceGuide is running and is answering calls.

 

The IVR icon just indicates that the VoiceGuide Service is running. The little icon is not needed - it’s just there to let use quickly see that VG is running. You can also check that VG is running b looking in the Services list in the Windows Control Panel.

 

There is a Line Status app as well which will let you see what each line on the system is currently doing.

 

Have you installed HMP3.0 on this system before installing VoiceGuide?

 

 

To see what is actually happening on the system we'd need to see the log files:

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the system startup, this will allow us to see what happened.

 

Trace files are created in VG's \log\ subdirectory.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

A WireShark trace capturing the SIP messages sent between VoiceGuide and your SIP provider may also sometimes be needed to see what is actually happening on the SIP level.

[hegemon88]

VoiceGuide v7 runs a Windows Service, which means that it still runs without needing to show anything on the screen or having any user logged in. As ling as the computer/Windows is started then VoiceGuide is running and is answering calls.

Thanks, I've seen the light. I am now even able to start and stop vg ivr service through WinXP admin tools :>

 

Have you installed HMP3.0 on this system before installing VoiceGuide?

Certainly.

 

To see what is actually happening on the system we'd need to see the log files:

I am attaching the logs generated by my last vg start attempt(s) as well as my Config.xml file where I hope I inserted all SIP account details.

 

A WireShark trace capturing the SIP messages sent between VoiceGuide and your SIP provider may also sometimes be needed to see what is actually happening on the SIP level.

I will try to get hold of that but after a glance at the logs I suspect that vg just does not register properly with my SIP provider, I'll try to find out why.

 

Thanks for your support so far and I hope to hear from you if you find something worrying in the logs attached.

 

 

/h88

Log.zip

[SupportTeam]

Are you by any chance using the "Service Update 157" version of HMP3.0 on this system?

 

We have had reports of problems with that version.

 

Please do the following to test if HMP is working properly on our system:

 

Try running just the gc_basic_call_demo sample application from Dialogic, using the attached file as the configuration file.

(the attached file just enables one VoIP line for incoming calls)

 

The gc_basic_call_model sample application needs to be ran from Command Prompt, form this directory:

 

C:\Program Files\Intel\HMP\demos\gc_basic_call_model

 

See if the gc_basic_call_demo sample application is opening that first channel correctly.

 

If you are seeing ptroblesm with the gc_basic_call_model sample application running properly then please uninstall the current version of HMP3.0 and install the SU152 version of HMP.

 

Then run the gc_basic_call_model sample application again.

 

Only once Dialogic's gc_basic_call_model sample application is opening the port correctly (and can be seen answering an incoming call) then you should try runnig VoiceGuide.

 

gc_basic_call_model.zip

[hegemon88]

Are you by any chance using the "Service Update 157" version of HMP3.0 on this system?

Yes, but I have just installed 152 as per your advice.

 

Please do the following to test if HMP is working properly on our system:

I have followed your instructions exactly. Wireshark detected no SIP activity whatsoever and the gc_basic_call_model logs (attached) look to me like the module fails to open any channel(s).

 

I think I'll give up. I can't afford spending 10 more evenings on making things work. Thanks for your kind aupport so far!

 

 

/h88

gc_basic_call_model_iptB1T1.zip