Conferencing on outgoing calls

08/19/2003 07:11 PM

How do i transfer outgoing calls to another extension or outside number when voiceguide made the call initially please as I thought i could do a 3 way call but Telefonica phone people can only tell me what keys sequence to use for the 3 way call if i use there special phone? Can you let me know what PBX system can be used in Spain if not please as KI have no idea and help seems limited for a novice :wacko: . Thanks

Matt Thompson

08/19/2003 11:20 PM

You need to find out the actual codes (it's a combination of hookflash and DTMF tones) and type them into VoiceGuide's "PBX Command Strings" configuration window. (see the Edit menu)

08/20/2003 06:38 AM

Telefonica will not tell me this info as they insisit that they do not know it as it is pre programmed into there phones.... is there anyway of finding this info?

Can you let me know what PBX system can be used in Spain and where to get them?

08/20/2003 07:40 AM

I'd suggest speaking to a local PBX store - they will know a lot more about phone systems in your local area.

08/20/2003 09:26 AM

ok, someone at Telefonica suddenly decided to help me and this is what they said

"All you do is dial the first number, press R, dial the second number, press R then press 3".

How do i set up voice guide to do a 3 way call like this please?

I know you say go to the PBX settings section but i have no idea which to change.

08/20/2003 11:14 PM

"R" means "hookflash" and VoiceGuide uses the "!" symbol to represent it...

This is how 3 way conferences are done 90% of the time - and VoiceGuide ships with these settings preconfigured so there is no need top change anything - you just need to set the hookflash length generated by your Dialogic card to be what the phone company expects... ask them what hookflash length they require =- in most cases it's about 100ms - requiring a setting of "10" in the Dialogic configuration screens...

Have you read the Call Transfers and Conferencing section of the VoiceGuide Help file?

08/21/2003 07:14 AM

Ok thanks.. I tried and altered the FLASH time to 10 and then 20 and restarted the card each time but when i called into the first person everything was ok but as soon as the 3 way call was attempted the line just cut off... please help... Matt

FLASH 10

085729.02 0 dial callque update id=7 next call time 0308210957

085729.03 6 dial found entry: tel[1052661180060] ann[NONE] vgs[D:\telephone\scripts\test.vgs] am[D:\telephone\scripts\test.vgs]

085729.07 6 Dialing: 1052661180060

085729.07 6 MakeCall => 65536

085729.09 6 TapiCbTrigSet 65536 7002

085730.03 6 tapi Reply 65536 0

085730.03 6 TapiCbTrigClear

085730.03 6 linedevstate 2048 0 0

085730.04 6 callstate DIALTONE 66526 0 0

085730.06 6 callstate DIALING 66526 0 0

085730.06 6 callstate PROCEEDING 66526 0 0

085730.06 6 callinfo CALLEDID

085730.06 6 callinfo REASON

085730.06 6 Lev_CallerID [08712770002,]

085730.06 6 callinfo ORIGIN

085740.57 6 callstate CONNECTED 66526,1,0

085740.57 6 WorkingModeTAPI=

085740.57 6 WorkingModeScript=

085740.59 0 dial callque delete id=7

085740.60 6 Live person answered, starting D:\telephone\scripts\test.vgs

085740.62 2 tr NewVgsVgm_Goto D:\telephone\scripts\test.vgs,,,,,0

085740.63 0 Script Load D:\telephone\scripts\test.vgs

085740.63 6 Loaded D:\telephone\scripts\test.vgs into:2

085740.63 6 cl NewVgsVgm_RunModule module not found:

085740.63 2 tr NewVgsVgm_Goto 1

085740.63 2 tr NewVgsVgm_Goto 2

085740.63 2 tr NewVgsVgm_Goto end

085740.94 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

085740.94 6 [Transfer Call 1] Blind Conference to 00441423325554 (Generate)

085740.95 6 tapic lineGenerateDigits(66526,!,0) => 0

085741.65 6 generate LINEGENERATETERM_DONE

085741.77 6 callstate DISCONNECTED 66526,0,0

085741.77 6 LsXferStart EV_REMOTEPARTY_DISCONNECT

085741.78 6 Hanging up call...

085741.79 6 RecSoundStop ok

085741.81 6 PlaySoundStop ok

085741.83 6 fnHangupCall end

085741.87 6 linedevstate 2048 0 0

085741.87 6 callstate IDLE 66526 0 0

085741.87 6 WorkingMode@Idle=

085741.87 6 tapi Reply 66492 0

085742.86 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

085742.86 6 ReinitTelephony due to IDLE start

085742.86 6 tapic lineDeallocateCall(MainCall:66526) 0

085743.18 6 lineOpen(6) => 0

085743.18 6 Waiting for a call...

085743.18 6 lineOpen(6)LineHandle=66441

Flash 20

090458.94 0 dial callque update id=9 next call time 0308211004

090458.94 6 dial found entry: tel[1052661180060] ann[NONE] vgs[D:\telephone\scripts\test.vgs] am[D:\telephone\scripts\test.vgs]

090458.96 6 Dialing: 1052661180060

090458.96 6 MakeCall => 66236

090458.96 6 TapiCbTrigSet 66236 7002

090500.05 6 tapi Reply 66236 0

090500.05 6 TapiCbTrigClear

090500.05 6 linedevstate 2048 0 0

090500.05 6 callstate DIALTONE 66031 0 0

090500.05 6 callstate DIALING 66031 0 0

090500.05 6 callstate PROCEEDING 66031 0 0

090500.05 6 callinfo CALLEDID

090500.05 6 callinfo REASON

090500.05 6 Lev_CallerID [08712770002,]

090500.05 6 callinfo ORIGIN

090509.20 6 callstate CONNECTED 66031,1,0

090509.20 6 WorkingModeTAPI=

090509.20 6 WorkingModeScript=

090509.23 0 dial callque delete id=9

090509.26 6 Live person answered, starting D:\telephone\scripts\test.vgs

090509.26 2 tr NewVgsVgm_Goto D:\telephone\scripts\test.vgs,,,,,0

090509.26 0 LoadedVgs_Find D:\telephone\scripts\test.vgs at idx=2

090509.26 6 cl NewVgsVgm_RunModule module not found:

090509.26 2 tr NewVgsVgm_Goto 1

090509.26 2 tr NewVgsVgm_Goto 2

090509.28 2 tr NewVgsVgm_Goto end

090509.66 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

090509.66 6 [Transfer Call 1] Blind Conference to 00441423325554 (Generate)

090509.72 6 tapic lineGenerateDigits(66031,!,0) => 0

090510.44 6 generate LINEGENERATETERM_DONE

090510.55 6 callstate DISCONNECTED 66031,0,0

090510.55 6 LsXferStart EV_REMOTEPARTY_DISCONNECT

090510.55 6 Hanging up call...

090510.55 6 RecSoundStop ok

090510.55 6 PlaySoundStop ok

090510.57 6 fnHangupCall end

090510.63 6 linedevstate 2048 0 0

090510.63 6 callstate IDLE 66031 0 0

090510.63 6 WorkingMode@Idle=

090510.65 6 tapi Reply 66049 0

090511.63 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

090511.63 6 ReinitTelephony due to IDLE start

090511.63 6 tapic lineDeallocateCall(MainCall:66031) 0

090511.84 6 lineOpen(6) => 0

090511.84 6 Waiting for a call...

090511.84 6 lineOpen(6)LineHandle=66032

08/21/2003 07:37 AM

The card's driver is sending:

085741.77 6 callstate DISCONNECTED 66526,0,0

immediately after the hookflash - this is not expected behavior...

What card is used on this system and what version System Release drivers are running? Which Operating System and Service Pack are installed?

08/21/2003 08:00 AM

What card is used on this system *****DIALOGIC D4PCI*******

What version System Release drivers are running? ****RELEASE SR5.1.1, VERSION DNA5, BUILD 30, SERVICE PACK NONE.

Which Operating System *** WINDOWS 2000***

Service Pack are installed? ** * NOT TOO SURE WILL CHECK***

08/21/2003 08:14 AM

for Win2000 Service Pack 2 should be installed.

seeing "callstate DISCONNECTED" immediately after sending a hookflash is quite unexpected, we've never seen this before - and it's obviously a major fault witghe the way the drivers are responding...

can you plz try with smaller values for hookflash timing - what happens when "1" or "5" is used?

08/21/2003 09:03 AM

Here is the results when 1 and 5 are used in the FLASH

1

104729.49 6 [Transfer Call 1] Blind Conference to 00441423325554 (Generate)

104729.52 6 tapic lineGenerateDigits(66013,!,0) => 0

104730.26 6 generate LINEGENERATETERM_DONE

104730.32 6 callstate DISCONNECTED 66013,0,0

104730.32 6 LsXferStart EV_REMOTEPARTY_DISCONNECT

104730.32 6 Hanging up call...

5

110058.58 6 tapic lineGenerateDigits(66201,!,0) => 0

110059.26 6 generate LINEGENERATETERM_DONE

110059.56 6 callstate DISCONNECTED 66201,0,0

110059.56 6 LsXferStart EV_REMOTEPARTY_DISCONNECT

110059.56 6 Hanging up call...

08/21/2003 09:24 AM

Looks like the same problem exists on this system regardless of the "Flash time" setting in the "Dialogic TSP configuration"...

Next step would be to see what other settings are used for this card's configuration - could you please select "Save as Text" from the "Dialogic TSP configuration" and post the file here, and also could you pelase list all the settings used in the "Dialogic Configuration Manager" for this card...

As I've mentioned before this is teh first time we've seen the Dialogic drivers behave like this so we'dreally need to get all the info on this system before we can start suggesting what can be wrong...

Which Win2000 service pack is installed ?

08/21/2003 10:08 AM

I have encloed the setup file as requested.

I am just installing win2000 service pack 4

Do you want me to write down every setting from the config manager for dialogic as there are hundreds?

Matt

d41cfg.txt

08/21/2003 10:55 PM

Pleased use SP2 not SP4 - only SP2 is certified for use with SR5.1.1

Please see SR5.1.1 Release Notes which are in C:\Program Files\Dialogic\doc

In System Requirements -> Software Requirements -> Operating System Support :

Operating System Support

The operating system requirements are:

Windows NT Version 4.0 (Workstation or Server) with Service Pack 6a

Windows 2000 (Professional, Server, and Advanced Server) with SP1 and SP2

NOTE: This is the last release to support Windows NT.

as for Dialogic Configuration Manager please list settings in these Tabs:

Misc

Country

Files

08/22/2003 04:38 AM

Here are the dialogic settings you asked for.

MISC

ParameterFile

TSFFileSupport NO

DisconnectTone YES

COUNTRY

Country SPAIN

Analog Signaling SIG HF

Frequency Resolution FREQRES HIGH

Dial Pulse Detection DPD NONE

FILES

TSFFileName

08/22/2003 05:47 AM

Could you please try setting the "Country" parameter to "Australia" or "United States" , restart the PC and see if you still get the DISCONNECTED event after issuing a hookflash

08/22/2003 06:25 AM

Ok, i changed the country file and then tried to use voiceguide and it dialled the numbers so fast that the Telefonica phone system did not recognise the numbers and therefore i did not get to make the call..

08/22/2003 08:25 AM

The timing of dialed numbers (digit time, interdigit time, pause time etc) is settable in the Dialogic TSP Configuration window.

Win2000/XP: Open Control Panel’s “Phone and Modem Options” applet, select the Advanced tab, select the Dialogic Service Provider and then click Configure. A Dialogic TSP Configuration window should appear:

Please see the VoiceGuide Help file section on "Configuring Call Transfers and Conferencing".

So it looks like Country = SPAIN setting brings out a bug in the Dialogic drivers when a hookflash is performed...

08/22/2003 09:18 AM

Ok, I have set the settings to USA and it dials out ok now but the 3 way call still does not work. please help as 2 days now and no progress.. thanks

111522.37 0 dial callque update id=25 next call time 0308221215

111522.38 6 dial found entry: tel[661180060] ann[NONE] vgs[D:\telephone\scripts\test.vgs] am[D:\telephone\scripts\test.vgs]

111522.41 6 Dialing: 661180060

111522.41 6 MakeCall => 65621

111522.42 6 TapiCbTrigSet 65621 7002

111523.46 6 tapi Reply 65621 0

111523.46 6 TapiCbTrigClear

111523.46 6 linedevstate 2048 0 0

111523.48 6 callstate DIALTONE 65587 0 0

111523.50 6 callstate DIALING 65587 0 0

111523.50 6 callstate PROCEEDING 65587 0 0

111523.50 6 callinfo CALLEDID

111523.50 6 callinfo REASON

111523.51 6 Lev_CallerID [08712770002,]

111523.51 6 callinfo ORIGIN

111533.18 6 callstate CONNECTED 65587,1,0

111533.18 6 WorkingModeTAPI=

111533.18 6 WorkingModeScript=

111533.24 0 dial callque delete id=25

111533.30 6 Live person answered, starting D:\telephone\scripts\test.vgs

111533.34 2 tr NewVgsVgm_Goto D:\telephone\scripts\test.vgs,,,,,0

111533.34 0 Script Load D:\telephone\scripts\test.vgs

111533.39 6 Loaded D:\telephone\scripts\test.vgs into:2

111533.39 6 cl NewVgsVgm_RunModule module not found:

111533.41 2 tr NewVgsVgm_Goto 1

111533.41 2 tr NewVgsVgm_Goto 2

111533.45 2 tr NewVgsVgm_Goto end

111533.82 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

111533.82 6 [Transfer Call 1] Blind Conference to 00441423325554 (Generate)

111533.89 6 tapic lineGenerateDigits(65587,!,0) => 0

111534.61 6 generate LINEGENERATETERM_DONE

111534.71 6 callstate DISCONNECTED 65587,0,0

111534.71 6 LsXferStart EV_REMOTEPARTY_DISCONNECT

111534.73 6 Hanging up call...

08/22/2003 12:29 PM

... I've just noticed that you are trying to do a 3 way conference call after you have placed an outgoing call...

3 way conferencing is usually only supported when there is an incoming call - you cannot do it on an outgoing call - you can speak with your telephone company about this but I'm pretty sure that's the case with their phone system as well...

08/22/2003 01:13 PM

when i make a 3 way call i ring the first number and speak to the person then i can connect the other person by pressing r and dialing there number... this is from an outgoing call...

i.e i ring fred

speak to fred

press R

dial new number

speak to Sam

Connect me Fred and Same together by pressing R3

I cannot understand how a 3 way call can work without making an outgoing call...

confused...

08/23/2003 01:10 AM

Usually Fred would have to call into the system before you could conference them together... but if this works on your telephone company lines then you should be able to set up VoiceGuide to do exactly the same....

Looking through your last trace I see that the DISCONNECTED problem is still there...

111533.89 6 tapic lineGenerateDigits(65587,!,0) => 0

111534.61 6 generate LINEGENERATETERM_DONE

111534.71 6 callstate DISCONNECTED 65587,0,0

This is what it looks like on out test machine over here:

110026.44 18 [Transfer Call 2] Blind Conference to 123456 (Generate)

110026.47 18 tapic lineGenerateDigits(65570,!,2000) => 0

110026.72 18 generate LINEGENERATETERM_DONE

110027.78 18 LsXferStart EV_TAPI_GENERATE

110028.88 18 LsXferPlayVts EV_HOOKFLASHFINISHED

110028.89 18 tapic lineGenerateDigits(65570,123456,100) => 0

110030.03 18 generate LINEGENERATETERM_DONE

110031.08 18 LsXferPlayVts EV_TAPI_GENERATE

110031.09 18 tapic lineGenerateDigits(65570,!3,100) => 0

110031.30 18 generate LINEGENERATETERM_DONE

110032.30 18 LsXferPlayAnn EV_TAPI_GENERATE

110032.30 18 PlayFinishCause=

110032.30 18 Success path not defined - wait till call ends (iXferType=2)

110032.30 18 TimeoutSet 1800 EV_TIMEOUT_HANGUP

As we said before the Dialogic drivers on your system are just not responding properly...

Did you install SP2 ?

At this stage I'd say the most likely cause of problems here is that there are some DLLs installed in your system that are causing Dialogic drivers to fail (we've seen similar things before when it came to Hookflash issues - but usually these only happened on WinXP systems)

I'd recommend:

1. Reformat.

2. Install Just Win200

3. Install SP2

4. Install SR 5.1.1

5. Install VoiceGuide

6. Config Dialogic TAPI/Wave

7. Run Test again

8. If does not work install SR5.1.1 SP1

9. Run Test again

(you can also try selecting "Australia" for the Country setting and see if this changes anything)

08/24/2003 06:04 PM

I am happy to tell you that after installing win 200 again and sp2 it appears progress is been made at last.... now when i try make the 3 way call after the initial call is answered voiceguide at least trys to do something... however, the problem is that it cuts the initial caller off and does not connect succesfully to the 2nd number dialed... i think there is some progress please let me know what i need to do next... thanks for your help so far..

08/24/2003 11:55 PM

The Dialogic drivers now look like they are responding correctly.

When doing the conference manually do you have to wait until the other person answers the phone before pressing "R" and then "3" ?

This is how many systems work and therefore they require that the "Announced Conference" option be used.

08/25/2003 06:02 AM

i tried the announced conference but is still custs off my initial phone call and does not connect to the 3rd person. Here are the logs

080037.37 6 callstate CONNECTED 65638,1,0

080037.37 6 WorkingModeTAPI=

080037.37 6 WorkingModeScript=

080037.38 0 dial callque delete id=20

080037.38 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\telephone\scripts\test.vgs

080037.38 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\telephone\scripts\test.vgs,,,,,0

080037.38 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\telephone\scripts\test.vgs at idx=3

080037.39 6 cl NewVgsVgm_RunModule module not found:

080037.39 2 tr NewVgsVgm_Goto 1

080037.39 2 tr NewVgsVgm_Goto 2

080037.39 2 tr NewVgsVgm_Goto end

080037.76 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

080037.76 6 [Transfer Call 1] Announced Conference to 651523140 (Generate)

080037.77 6 tapic lineGenerateDigits(65638,!,0) => 0

080038.45 6 generate LINEGENERATETERM_DONE

080039.37 6 LsXferStart EV_TAPI_GENERATE

080040.37 6 LsXferPlayVts EV_HOOKFLASHFINISHED

080040.38 6 tapic lineGenerateDigits(65638,651523140,0) => 0

080041.73 6 generate LINEGENERATETERM_DONE

080042.68 6 LsXferPlayVts EV_TAPI_GENERATE

080042.68 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

080042.76 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

080042.93 6 PlaySoundStartNumbers ok

080052.96 6 wb(68045305)

080053.97 6 Play End line[6] (id=680453)

080053.97 6 LsXferPlayAnn EV_PLAY_FINISHED

080053.97 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

080053.97 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

080053.97 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

080053.99 6 PlaySoundStartNumbers ok

080104.01 6 wb(69164905)

080105.02 6 Play End line[6] (id=691649)

080105.02 6 LsXferPlayAnn EV_PLAY_FINISHED

080105.02 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

080105.03 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

080105.03 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

080105.04 6 PlaySoundStartNumbers ok

08/25/2003 07:03 AM

Did the telephone 651523140 started ringing?

Once 651523140 was answered did the recipient of call hear "Please press 1 to accept this call..."

As the original caller hearing the on hold music all this time?

Was the original caller cut off at the time of 651523140 receiving the call or earlier?

Could you please provide complete trace of the call including comments as to at which stage the original caller was cut off...

If the original caller is cut off at the time when the first hookflash is issued (instead of being put on hold) then this means that the hookflash length is too long...

Related thread:

http://katalinatech.com/forums/index.php?a...ct=ST&f=2&t=533

08/25/2003 07:31 AM

I reduced the hookflash (FLASH) to 5 and still it cut the call off...

to answer your original question 651523140 never rang..

please help

08/25/2003 12:17 PM

Ok i now have Voiceguide settup with FLASH 3 and it makes the 3rd call..... the problem now is that it rings the third number and starts to play the announcement before they even answer the call and then when they press 1 to connect nothing happens and they are never connected to anyone... i wish life was easy!

can you please help with this next problem... argghhhhh

08/25/2003 12:36 PM

Forgot to add the call log from the comment i made above..

funny thing happens... when the 3rd call is connected it rings the voiceguide phone line somehow... hope this will give you a clue what is wrong..

142950.94 0 dial callque update id=14 next call time 0308251629

142950.94 6 dial found entry: tel[661180060] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\telephone\scripts\test.vgs] am[C:\Program Files\VoiceGuide\Scripts\Voicemail Server\Voicemail Server.vgs]

142950.96 6 Dialing: 661180060

142950.96 6 MakeCall => 66133

142950.97 6 TapiCbTrigSet 66133 7002

142951.70 6 tapi Reply 66133 0

142951.71 6 TapiCbTrigClear

142951.71 6 linedevstate 2048 0 0

142951.71 6 callstate DIALTONE 66099 0 0

142951.73 6 callstate DIALING 66099 0 0

142951.73 6 callstate PROCEEDING 66099 0 0

142951.73 6 callinfo CALLEDID

142951.73 6 callinfo REASON

142951.75 6 Lev_CallerID [0871,]

142951.75 6 callinfo ORIGIN

143003.28 6 callstate CONNECTED 66099,1,0

143003.28 6 WorkingModeTAPI=

143003.28 6 WorkingModeScript=

143003.30 0 dial callque delete id=14

143003.35 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\telephone\scripts\test.vgs

143003.37 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\telephone\scripts\test.vgs,,,,,0

143003.45 0 Script Load C:\Program Files\VoiceGuide\Scripts\telephone\scripts\test.vgs

143003.48 6 Loaded C:\Program Files\VoiceGuide\Scripts\telephone\scripts\test.vgs into:2

143003.48 6 cl NewVgsVgm_RunModule module not found:

143003.48 2 tr NewVgsVgm_Goto 1

143003.50 2 tr NewVgsVgm_Goto 2

143003.53 2 tr NewVgsVgm_Goto end

143003.93 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

143003.93 6 [Transfer Call 1] Announced Conference to 6,5,1,5,2,3,1,4,0 (Generate)

143003.96 6 tapic lineGenerateDigits(66099,!,0) => 0

143004.16 6 generate LINEGENERATETERM_DONE

143005.18 6 LsXferStart EV_TAPI_GENERATE

143006.18 6 LsXferPlayVts EV_HOOKFLASHFINISHED

143006.19 6 tapic lineGenerateDigits(66099,6,5,1,5,2,3,1,4,0,0) => 0

143023.55 6 generate LINEGENERATETERM_DONE

143024.46 6 LsXferPlayVts EV_TAPI_GENERATE

143024.47 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

143024.56 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

143024.77 6 PlaySoundStartNumbers ok

143034.80 6 wb(14424705)

143035.80 6 Play End line[6] (id=144247)

143035.81 6 LsXferPlayAnn EV_PLAY_FINISHED

143035.83 6 tapic lineGenerateDigits(66099,!,0) => 0

143036.04 6 generate LINEGENERATETERM_DONE

143037.04 6 LsXferPlayAnn EV_TAPI_GENERATE

143037.04 6 PlayFinishCause=CallRejected

143037.04 6 Fail path not defined - hangup call (iXferType=3)

143037.05 6 Hanging up call... [xfer play ann 3]

143037.05 6 RecSoundStop ok

143037.05 6 PlaySoundStop ok

143037.07 6 fnHangupCall end

143037.11 6 linedevstate 2048 0 0

143037.11 6 callstate IDLE 66099 0 0

143037.11 6 WorkingMode@Idle=

143037.18 6 tapi Reply 66047 0

143038.07 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

143038.07 6 ReinitTelephony due to IDLE start

143038.09 6 tapic lineDeallocateCall(MainCall:66099) 0

143038.23 6 lineOpen(6) => 0

143038.23 6 Waiting for a call...

143038.25 6 lineOpen(6)LineHandle=66030

143043.86 6 linedevstate 2048 0 0

143043.86 6 callstate OFFERING 65979 0 4

143043.88 6 callinfo CALLEDID

143043.88 6 callinfo ORIGIN

143043.88 6 ring 0

143049.87 6 ring 2

143049.88 6 Answer the call at 25/08/2003 14:30:49

143049.88 6 lineAnswer(65979) => 65962

143050.41 6 callstate CONNECTED 65979,1,0

143050.41 6 WorkingModeTAPI=

143050.43 6 WorkingModeScript=

143050.46 6 Inband detection not enabled

143050.46 6 StartLoadedVgs at 25/08/2003 14:30:50

143050.46 6 tapi Reply 65962 0

143050.47 6 [Welcome] Number Input

143050.47 6 [Welcome] Playing (VmailSysWelc.wav)

143050.52 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail Server\VmailSysWelc.wav]

143058.93 0 btn Hangup on line 6

143058.93 6 LsGetNbrsPlayWelcMsg EV_TIMEOUT_HANGUP

143058.93 6 Hanging up call...

143058.94 6 RecSoundStop ok

143059.94 6 PlaySoundStop ok

143059.95 6 fnHangupCall end

143059.99 6 linedevstate 2048 0 0

143059.99 6 callstate IDLE 65979 0 0

143059.00 6 WorkingMode@Idle=

143100.06 6 tapi Reply 65945 0

143100.96 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

143100.96 6 ReinitTelephony due to IDLE start

143100.97 6 tapic lineDeallocateCall(MainCall:65979) 0

143101.11 6 lineOpen(6) => 0

143101.11 6 Waiting for a call...

143101.12 6 lineOpen(6)LineHandle=65928

08/25/2003 05:58 PM

ok, i have now sorted out 1 problem myself by inserting a comma in between the "!" and the "3" to slow the dialing down and this seems to have done the trick...

The problem of the call transfer message been played before the call is answered is still happening and as such if i press "1" to accept the call i have to do it before all the message has been played otherwise the input is not registered by voiceguide and there is no call connections..

None announced calls do not work either - i guess this is for the same reason as above.

Please let me know what needs to be altered to fix this problem..

Also, when the initial caller is waiting for the 3 wayt call to be connected is there anyway to play music or something to them whilst they wait as the delay is quite a while..

Thanks

Matt

08/26/2003 01:48 AM

You can adjust DTMF tone lengths and pauses in between using the Dialogic config - same place where you set the hookflash length - after adjusting these correctly you will not need to put commas in between the digits of the number dialed.

if i press "1" to accept the call i have to do it before all the message has been played otherwise the input is not registered by voiceguide and there is no call connections..

I'm not too sure what the problem here is - 1 has to be pressed to accept the call... sounds like that is what you are doing and that is what's happening...

Also, when the initial caller is waiting for the 3 wayt call to be connected is there anyway to play music or something to them whilst they wait as the delay is quite a while..

The telephone company have the call on hold - they should be playing the music... the caller that's on-hold cannot hear anything that VoiceGuide is doing...

08/26/2003 05:23 AM

The problem of the call transfer message been played before the call is answered is still happening and as such if i press "1" to accept the call i have to do it before all the message has been played otherwise the input is not registered by voiceguide and there is no call connections......

how do i set it so that the message to announce a call starts when the phone call is answered and not before as is the case now?

none announced calls do not work either?

08/26/2003 06:23 AM

The problem of the call transfer message been played before the call is answered is still happening and as such if i press "1" to accept the call i have to do it before all the message has been played otherwise the input is not registered by voiceguide and there is no call connections......

Correct.

how do i set it so that the message to announce a call starts when the phone call is answered and not before as is the case now?

Cannot change this. With hookflash call transfers the message will start playing as soon as the dialing has finished. It's not possible to detect when the destination handset has been picked up at this stage when using a hookflash call transfer.

(you may want to look into the "Conferenced transfer" but you need a D4ESC or D41EPCI or D41JCTLS for that...)

08/26/2003 06:40 AM

ok thanks for your explanation i understand now... can you tell me how i would get the none announced conference call to work then please..

Than ks

Matt

08/26/2003 08:00 AM

Do you mean the "Blind Conference" ?

The telephone network used must allow completion of conference calls before the 3rd party answers the call - if the telephone network supports this then you may use this option...

08/26/2003 09:00 AM

ok i will check with telefonica.. thanks...

One last thing... when the conference call is a success what success path is normal to take?... i.e is the success path taken after the conference call is over or just when a succesfull connection is made?

if it is when a succesfull connection is made can i set the success path to hang up and continue dialing the next person or would this termiate the conference call?

thanks for your help.

08/26/2003 12:08 PM

when the call is rejected by not pressing "1" then the FAIL PATH is taken however if a call is engaged, does not answer etc then the fail path is not taken.

Instead what happens is that the voiceguide dialing out line starts to ring and the first person called gets treated as if they had made an incoming call to the voiceguide line and then voiceguide answers the call and plays the incoming call script instead of taking the person down the fail path..

here is the log.... (in this example i dialed 661180060 for the initial call and then the same number for the 2nd call so that the line would be engaged)

134414.96 0 dial callque update id=19 next call time 0308261544

134414.97 6 dial found entry: tel[1051661180060] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs] am[C:\Program Files\VoiceGuide\Scripts\recruiting\answermachine.vgs]

134414.97 6 Dialing: 1051661180060

134414.97 6 MakeCall => 65829

134414.97 6 TapiCbTrigSet 65829 7002

134415.72 6 tapi Reply 65829 0

134415.72 6 TapiCbTrigClear

134415.72 6 linedevstate 2048 0 0

134415.72 6 callstate DIALTONE 65624 0 0

134415.72 6 callstate DIALING 65624 0 0

134415.73 6 callstate PROCEEDING 65624 0 0

134415.73 6 callinfo CALLEDID

134415.73 6 callinfo REASON

134415.73 6 Lev_CallerID [0871,]

134415.74 6 callinfo ORIGIN

134424.44 6 callstate CONNECTED 65624,1,0

134424.44 6 WorkingModeTAPI=

134424.44 6 WorkingModeScript=

134424.46 0 dial callque delete id=19

134424.47 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

134424.47 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs,,,,,0

134424.47 0 Script Load C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

134424.52 6 Loaded C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs into:2

134424.52 6 cl NewVgsVgm_RunModule module not found:

134424.52 2 tr NewVgsVgm_Goto 1

134424.53 2 tr NewVgsVgm_Goto 2

134424.53 6 [GetClientRecord] DB Query

134424.53 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

134424.54 6 RVreplace start (strlen>100)

134424.54 6 About to execute Retrieve Operation [sELECT Title, Name, Surname, CallersName, CallSubject, LeadSource, CallStatus, UKPhoneNumber FROM NamesList WHERE PhoneNumber=1051661180060]

134424.57 6 [GetClientRecord] row count=2

134424.58 6 [Transfer message] Playing

134424.58 6 tts generate start[Please hold the line whilst we try connect your call..]

134424.87 6 tts generate end

134424.88 6 [Transfer message] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

134424.92 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

134424.92 6 RunModule PLAY end

134424.92 2 tr NewVgsVgm_Goto end

134428.37 6 wb(20857100)

134429.38 6 Play End line[6] (id=208571)

134429.39 6 LsPlayMsg EV_PLAY_FINISHED

134429.39 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

134429.40 6 [Run Program 38] Run Program

134429.40 6 RVreplace start (strlen>100)

134429.42 6 Run Program continuing...

134429.43 6 Going down On Success path.

134429.79 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

134429.79 6 [Transfer Call] Announced Conference to 1,0,5,1,6,6,1,1,8,0,0,6,0 (Generate)

134429.81 6 tapic lineGenerateDigits(65624,!,0) => 0

134430.15 6 generate LINEGENERATETERM_DONE

134431.12 6 LsXferStart EV_TAPI_GENERATE

134432.12 6 LsXferPlayVts EV_HOOKFLASHFINISHED

134432.14 6 tapic lineGenerateDigits(65624,1,0,5,1,6,6,1,1,8,0,0,6,0,0) => 0

134435.89 6 generate LINEGENERATETERM_DONE

134436.86 6 LsXferPlayVts EV_TAPI_GENERATE

134436.87 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

134436.87 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

134436.90 6 PlaySoundStartNumbers ok

134446.52 6 callstate DISCONNECTED 65624,0,0

134446.52 6 LsXferPlayAnn EV_REMOTEPARTY_DISCONNECT

134447.53 6 PlaySoundStop ok

134447.54 6 wb(22056805)

134448.45 6 LsXferPlayAnn EV_PLAY_FINISHED

134448.46 6 tapic lineGenerateDigits(65624,!,0) => LINEERR_INVALCALLSTATE [8000001C]

134448.46 6 Hanging up call... [lineGenerateDigits ret=-2147483620]

134448.48 6 RecSoundStop ok

134448.48 6 PlaySoundStop ok

134448.50 6 fnHangupCall end

134448.54 6 linedevstate 2048 0 0

134448.55 6 callstate IDLE 65624 0 0

134448.55 6 WorkingMode@Idle=

134448.57 6 tapi Reply 65709 0

134449.52 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

134449.53 6 ReinitTelephony due to IDLE start

134449.54 6 tapic lineDeallocateCall(MainCall:65624) 0

134449.69 6 lineOpen(6) => 0

134449.70 6 Waiting for a call...

134449.71 6 lineOpen(6)LineHandle=66494

134455.30 6 linedevstate 2048 0 0

134455.30 6 callstate OFFERING 65658 0 4

134455.32 6 callinfo CALLEDID

134455.34 6 callinfo ORIGIN

134455.34 6 ring 0

134501.31 6 ring 2

134501.32 6 Terminating process (new call).

134501.33 6 Answer the call at 26/08/2003 13:45:01

134501.33 6 lineAnswer(65658) => 65641

134501.88 6 callstate CONNECTED 65658,1,0

134501.88 6 WorkingModeTAPI=

134501.88 6 WorkingModeScript=

134501.93 6 Inband detection not enabled

134501.93 6 StartLoadedVgs at 26/08/2003 13:45:01

134501.95 6 tapi Reply 65641 0

134501.95 6 [Welcome] Number Input

134501.95 6 [Welcome] Playing (VmailSysWelc.wav)

134501.98 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail Server\VmailSysWelc.wav]

134514.01 6 wb(24565400)

134515.02 6 Play End line[6] (id=245654)

134515.03 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

08/27/2003 09:07 AM

is there any support today? please help so i can put these problems behine me and get on with using the voiceguide systems

08/27/2003 09:33 AM

if a call is engaged, does not answer etc then the fail path is not taken.

Right now if the destination extension is engaged then VoiceGuide will hangup the call - this is a bug - a workaround for now is to disable busy tone detection - easy when using a Dialogic card - using the Dialogic Configuration Manager (& PBXpert) just load a tone file (.TSF file) which has invalid busy tone detection settings...

Instead what happens is that the VoiceGuide dialing out line starts to ring and the first person called gets treated as if they had made an incoming call to the VoiceGuide line and then VoiceGuide answers the call and plays the incoming call script instead of taking the person down the fail path..

The trace shows that about 7 seconds after the attempted transfer call was hung up another call arrived on the same line:

134455.30 6 linedevstate 2048 0 0
134455.30 6 callstate OFFERING 65658 0 4

134455.32 6 callinfo CALLEDID

134455.34 6 callinfo ORIGIN

134455.34 6 ring 0

134501.31 6 ring 2

134501.32 6 Terminating process (new call).

134501.33 6 Answer the call at 26/08/2003 13:45:01

And then the script associated with that line would have started...

Maybe the PBX is doing something funny here if an attempted call transfer hung up midway... but from VoiceGuide’s point of view that is what's happening...

08/27/2003 09:52 AM

Right now if the destination extension is engaged then VoiceGuide will hangup the call - this is a bug - a workaround for now is to disable busy tone detection - easy when using a Dialogic card - using the Dialogic Configuration Manager (& PBXpert) just load a tone file (.TSF file) which has invalid busy tone detection settings-------i am really sorry but as i know nothing about phone systems etc i have no idea how to do this.. i am a quick learner so please can you tell me step by step what i need to do........

08/27/2003 11:54 AM

Dialogic’s PBXpert tool has a tutorial as part of it's Help section - please read through that - you will need to generate a Tone file in which the Busy and disconnected tones are to look for are incorrect (use a high frequency like 1200Hz for them and the actual busy tones will not be detected...)

Then in Dialogic Configuration manager "Misc" tab - set TSFFileSupport to "Yes" and in "Files" tab set the TSFFileName to the tone file generated using PBXpert..

08/27/2003 01:13 PM

Before i do this can you tell me if this change will effect the normal outbound calling functionality of Voiceguide?

08/28/2003 07:18 AM

Yes, it would.

Another approach right now is to change the VG.INI file entry "TransferControl_TelBoards" to:

TransferControl_TelBoards=TAPI

and then the Dialogic configuration needs to be set up to tell the Dialogic cards what to send and setup and complete conferences.

please see VoiceGuide Help file:

Chapter: Configuring Call Transfers and Conferencing

Section : Configuring Dialogic controlled call transfers

08/28/2003 08:06 AM

Can you also tell me when transfering a call using the announced transfer is it poss to change the message played so that instead of speaking a message that reads out the voice guide number that the call was initiated from it reads some other info from the database like name of person who voice guide called initially etc etc...

so an example might be "do you want to receive a conference call with Fred Smith tel 01010101013343"...

Is this poss and how would it be done please?

When will the transfer bug in voiceguide be fixed please?

08/28/2003 12:47 PM

Customizing the announcement message is not possible at this stage.

Have you tried using the "TransferControl_TelBoards=TAPI" option?

08/28/2003 11:28 PM

so an example might be "do you want to receive a conference call with Fred Smith tel 01010101013343"...
Is this poss and how would it be done please?

Need to correct previous answer:

Right now if Caller ID is available then the telephone number of caller will be spoken to recipient of the announced transfer & announced conference.

VoiceGuide will play: TsfrCallFrom.wav + [CallerID Number] + TsfrAskAccept.wav

The default recordings for the two wav files are:

TsfrCallFrom.wav : "This is a transferred call"

TsfrAskAccept.wav : "Please press 1 to accept the call, or press any other number to reject it"

If Caller ID is not available then only TsfrCallFrom.wav + TsfrAskAccept.wav will be played.

It is not possible to change the above functionality at this stage.

08/29/2003 06:11 AM

Have you tried using the "TransferControl_TelBoards=TAPI" option?

Yes, i tried this and set it up exactly as per the help guide.

when a call was made and the recipients phone line was busy then the fail path was taken but then for some reason something happened and the whole outgoing message was started again and a continual loop started....

Do you know what to do to fix this?

08/29/2003 06:24 AM

Could you please send us a copy of VoiceGuide's Debug Printout which captures what happens on your system when the recipients phone line is busy..

(with TransferControl_TelBoards set to "TAPI" )

Do conferences/transfers work as expected on your system when the recipient accepts the call, or when they do not answer the call - (ie accept call announcement times out) ?

(with with TransferControl_TelBoards set to either "TAPI" or "Generate")

08/29/2003 09:39 AM

were the config files set to TAPI?

Yes

Ok, here is what happens when the line is busy... voic guide just gets in a loop and the first number voice guide calls just gets the livecall script repeated to them over and over again.

113430.54 0 dial callque update id=7 next call time 0308291334

113430.54 6 dial found entry: tel[1051661180060] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs] am[C:\Program Files\VoiceGuide\Scripts\recruiting\answermachine.vgs]

113430.54 6 Dialing: 1051661180060

113430.54 6 MakeCall => 65724

113430.54 6 TapiCbTrigSet 65724 7002

113431.28 6 tapi Reply 65724 0

113431.28 6 TapiCbTrigClear

113431.28 6 linedevstate 2048 0 0

113431.29 6 callstate DIALTONE 65912 0 0

113431.29 6 callstate DIALING 65912 0 0

113431.29 6 callstate PROCEEDING 65912 0 0

113431.29 6 callinfo CALLEDID

113431.29 6 callinfo REASON

113431.29 6 Lev_CallerID [0871,]

113431.30 6 callinfo ORIGIN

113440.64 6 callstate CONNECTED 65912,1,0

113440.64 6 WorkingModeTAPI=

113440.64 6 WorkingModeScript=

113440.66 0 dial callque delete id=7

113440.68 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113440.68 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs,,,,,0

113440.68 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs at idx=2

113440.70 6 cl NewVgsVgm_RunModule module not found:

113440.70 2 tr NewVgsVgm_Goto 1

113440.70 2 tr NewVgsVgm_Goto 2

113440.70 6 [GetClientRecord] DB Query

113440.70 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113440.75 6 RVreplace start (strlen>100)

113440.75 6 About to execute Retrieve Operation [sELECT Title, Name, Surname, CallersName, CallSubject, LeadSource, CallStatus, UKPhoneNumber FROM NamesList WHERE PhoneNumber=1051661180060]

113441.07 6 [GetClientRecord] row count=1

113441.07 6 [Database Update] DB Query

113441.07 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113441.09 6 RVreplace start: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='$RV_CALLEDNUMBER]

113441.10 6 RVreplace end: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='1051661180060]

113441.10 6 About to execute Action Query

113441.16 6 [Popup] Run Program

113441.16 6 RVreplace start (strlen>100)

113441.21 6 Run Program continuing...

113441.21 6 Going down On Success path.

113441.21 6 [Transfer message] Playing

113441.23 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, there was a problem connecting the in coming call.<SILENCE MSEC="2000"/>The line may crackle and go silent for a few seconds whilst we attempt to connect you again. <SILENCE MSEC="2000"/>Please hold.</SAPI></xml>]

113442.82 6 tts generate end

113442.82 6 [Transfer message] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113442.86 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113442.86 6 RunModule PLAY end

113442.87 2 tr NewVgsVgm_Goto end

113455.19 6 wb(1450800)

113456.20 6 Play End line[6] (id=14508)

113456.20 6 LsPlayMsg EV_PLAY_FINISHED

113456.21 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

113456.61 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

113456.61 6 [Transfer Call] Announced Conference to 1,0,5,1,6,6,1,1,8,0,0,6,0 (TAPI)

113456.62 6 fn SrSetupConferenceTapi

113456.62 6 [Transfer Call] Number: 1,0,5,1,6,6,1,1,8,0,0,6,0

113456.63 6 lineSetupConference(65912,65793,0,0) in SrSetupConferenceTapi => 65895

113457.10 6 tapi Reply 65895 0

113457.10 6 callstate CONFERENCED 65912 0 0

113457.11 6 linedevstate 2048 0 0

113457.11 6 callstate DIALTONE 65639 2 0

113457.18 6 lineDial(65639,1,0,5,1,6,6,1,1,8,0,0,6,0) => 65673

113457.19 6 linedevstate 2048 0 0

113457.19 6 callstate ONHOLDPENDCONF 65690 0 0

113457.19 6 callstate DIALING 65639 0 0

113457.20 6 callstate PROCEEDING 65639 0 0

113457.20 6 callinfo CALLEDID

113506.96 6 tapi Reply 65673 0

113506.96 6 callstate BUSY 65639 4 0

113506.97 6 lineDrop(65639) => 65656

113506.97 6 [Failed] Playing

113506.98 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, the connection failed and will be attempted again in the near future.</SAPI></xml>]

113507.29 6 tts generate end

113507.29 6 [Failed] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113507.31 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113507.31 6 RunModule PLAY end

113507.32 6 lineDeallocateCall(0) => LINEERR_INVALCALLHANDLE [80000018]

113507.32 6 callstate CONNECTED 65912,1,0

113507.33 6 WorkingModeTAPI=DroppingConsultCall

113507.33 6 WorkingModeScript=

113507.33 0 dial callque delete id=7

113507.34 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113507.35 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs,,,,,0

113507.35 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs at idx=2

113507.35 6 cl NewVgsVgm_RunModule module not found:

113507.36 2 tr NewVgsVgm_Goto 1

113507.36 2 tr NewVgsVgm_Goto 2

113507.37 6 linedevstate 2048 0 0

113507.37 6 callstate IDLE 65690 0 0

113507.38 6 WorkingMode@Idle=DroppingConsultCall

113507.65 6 linedevstate 2048 0 0

113507.65 6 callstate IDLE 65639 0 0

113507.65 6 WorkingMode@Idle=DroppingConsultCall

113507.66 6 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1

113507.66 6 tapi Reply 65656 0

113507.68 6 [GetClientRecord] DB Query

113507.68 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113507.68 6 RVreplace start (strlen>100)

113507.68 6 About to execute Retrieve Operation [sELECT Title, Name, Surname, CallersName, CallSubject, LeadSource, CallStatus, UKPhoneNumber FROM NamesList WHERE PhoneNumber=1051661180060]

113507.71 6 [GetClientRecord] row count=1

113507.72 6 [Database Update] DB Query

113507.72 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113507.73 6 RVreplace start: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='$RV_CALLEDNUMBER]

113507.74 6 RVreplace end: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='1051661180060]

113507.74 6 About to execute Action Query

113507.77 6 [Popup] Run Program

113507.77 6 RVreplace start (strlen>100)

113507.79 6 Run Program continuing...

113507.79 6 Going down On Success path.

113507.80 6 [Transfer message] Playing

113507.81 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, there was a problem connecting the in coming call.<SILENCE MSEC="2000"/>The line may crackle and go silent for a few seconds whilst we attempt to connect you again. <SILENCE MSEC="2000"/>Please hold.</SAPI></xml>]

113508.46 6 tts generate end

113508.46 6 [Transfer message] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113509.51 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113509.52 6 RunModule PLAY end

113509.53 2 tr NewVgsVgm_Goto end

transfer also fails when the line is not busy.

113050.31 0 dial callque update id=5 next call time 0308291330

113050.31 6 dial found entry: tel[1051651523140] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs] am[C:\Program Files\VoiceGuide\Scripts\recruiting\answermachine.vgs]

113050.32 6 Dialing: 1051651523140

113050.32 6 MakeCall => 66458

113050.32 6 TapiCbTrigSet 66458 7002

113051.07 6 tapi Reply 66458 0

113051.07 6 TapiCbTrigClear

113051.07 6 linedevstate 2048 0 0

113051.07 6 callstate DIALTONE 66424 0 0

113051.09 6 callstate DIALING 66424 0 0

113051.09 6 callstate PROCEEDING 66424 0 0

113051.09 6 callinfo CALLEDID

113051.09 6 callinfo REASON

113051.09 6 Lev_CallerID [0871,]

113051.09 6 callinfo ORIGIN

113118.40 6 callstate CONNECTED 66424,1,0

113118.40 6 WorkingModeTAPI=

113118.41 6 WorkingModeScript=

113118.45 0 dial callque delete id=5

113118.49 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113118.49 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs,,,,,0

113118.50 0 Script Load C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113118.56 6 Loaded C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs into:2

113118.56 6 cl NewVgsVgm_RunModule module not found:

113118.56 2 tr NewVgsVgm_Goto 1

113118.57 2 tr NewVgsVgm_Goto 2

113118.57 6 [GetClientRecord] DB Query

113118.59 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113118.61 6 RVreplace start (strlen>100)

113118.61 6 About to execute Retrieve Operation [sELECT Title, Name, Surname, CallersName, CallSubject, LeadSource, CallStatus, UKPhoneNumber FROM NamesList WHERE PhoneNumber=1051651523140]

113118.84 6 [GetClientRecord] row count=1

113118.86 6 [Database Update] DB Query

113118.86 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113118.86 6 RVreplace start: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='$RV_CALLEDNUMBER]

113118.88 6 RVreplace end: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='1051651523140]

113118.88 6 About to execute Action Query

113118.91 6 [Popup] Run Program

113118.91 6 RVreplace start (strlen>100)

113118.98 6 Run Program continuing...

113118.98 6 Going down On Success path.

113118.00 6 [Transfer message] Playing

113118.00 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, there was a problem connecting the in coming call.<SILENCE MSEC="2000"/>The line may crackle and go silent for a few seconds whilst we attempt to connect you again. <SILENCE MSEC="2000"/>Please hold.</SAPI></xml>]

113120.63 6 tts generate end

113120.63 6 [Transfer message] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113120.67 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113120.68 6 RunModule PLAY end

113120.68 2 tr NewVgsVgm_Goto end

113132.96 6 wb(81231800)

113133.98 6 Play End line[6] (id=812318)

113133.98 6 LsPlayMsg EV_PLAY_FINISHED

113133.98 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

113134.40 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

113134.41 6 [Transfer Call] Announced Conference to 1,0,5,1,6,6,1,1,8,0,0,6,0 (TAPI)

113134.41 6 fn SrSetupConferenceTapi

113134.42 6 [Transfer Call] Number: 1,0,5,1,6,6,1,1,8,0,0,6,0

113134.44 6 lineSetupConference(66424,66492,0,0) in SrSetupConferenceTapi => 66373

113134.93 6 tapi Reply 66373 0

113134.93 6 callstate CONFERENCED 66424 0 0

113134.94 6 linedevstate 2048 0 0

113134.94 6 callstate DIALTONE 66288 2 0

113135.01 6 lineDial(66288,1,0,5,1,6,6,1,1,8,0,0,6,0) => 66305

113135.02 6 linedevstate 2048 0 0

113135.02 6 callstate ONHOLDPENDCONF 66356 0 0

113135.02 6 callstate DIALING 66288 0 0

113135.03 6 callstate PROCEEDING 66288 0 0

113135.03 6 callinfo CALLEDID

113145.79 6 tapi Reply 66305 0

113145.80 6 callstate CONNECTED 66288,1,0

113145.80 6 WorkingModeTAPI=SetupConferenceAnnounced

113145.81 6 WorkingModeScript=

113145.81 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

113145.88 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

113146.07 6 PlaySoundStartNumbers ok

113156.14 6 wb(83755405)

113157.14 6 Play End line[6] (id=837554)

113157.15 6 LsXferPlayAnn EV_PLAY_FINISHED

113157.15 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

113157.15 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

113157.16 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

113157.18 6 PlaySoundStartNumbers ok

113207.20 6 wb(84884005)

113208.21 6 Play End line[6] (id=848840)

113208.23 6 LsXferPlayAnn EV_PLAY_FINISHED

113208.25 6 lineDrop(66288) => 66270

113208.26 6 [Failed] Playing

113208.27 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, the connection failed and will be attempted again in the near future.</SAPI></xml>]

113208.83 6 tts generate end

113208.83 6 [Failed] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113208.88 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113208.88 6 RunModule PLAY end

113208.90 6 lineDeallocateCall(0) => LINEERR_INVALCALLHANDLE [80000018]

113208.91 6 callstate CONNECTED 66424,1,0

113208.92 6 WorkingModeTAPI=DroppingConsultCall

113208.92 6 WorkingModeScript=

113208.93 0 dial callque delete id=5

113208.95 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113208.96 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs,,,,,0

113208.96 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs at idx=2

113208.97 6 cl NewVgsVgm_RunModule module not found:

113208.98 2 tr NewVgsVgm_Goto 1

113208.98 2 tr NewVgsVgm_Goto 2

113208.99 6 linedevstate 2048 0 0

113208.00 6 callstate IDLE 66356 0 0

113208.00 6 WorkingMode@Idle=DroppingConsultCall

113209.29 6 linedevstate 2048 0 0

113209.30 6 callstate IDLE 66288 0 0

113209.30 6 WorkingMode@Idle=DroppingConsultCall

113209.31 6 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1

113209.32 6 tapi Reply 66270 0

113209.32 6 [GetClientRecord] DB Query

113209.33 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113209.34 6 RVreplace start (strlen>100)

113209.35 6 About to execute Retrieve Operation [sELECT Title, Name, Surname, CallersName, CallSubject, LeadSource, CallStatus, UKPhoneNumber FROM NamesList WHERE PhoneNumber=1051651523140]

113209.38 6 [GetClientRecord] row count=1

113209.38 6 [Database Update] DB Query

113209.39 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113209.40 6 RVreplace start: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='$RV_CALLEDNUMBER]

113209.41 6 RVreplace end: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='1051651523140]

113209.42 6 About to execute Action Query

113209.45 6 [Popup] Run Program

113209.46 6 RVreplace start (strlen>100)

113209.48 6 Run Program continuing...

113209.48 6 Going down On Success path.

113209.49 6 [Transfer message] Playing

113209.50 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, there was a problem connecting the in coming call.<SILENCE MSEC="2000"/>The line may crackle and go silent for a few seconds whilst we attempt to connect you again. <SILENCE MSEC="2000"/>Please hold.</SAPI></xml>]

113210.17 6 tts generate end

113210.18 6 [Transfer message] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113211.21 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113211.22 6 RunModule PLAY end

113211.22 2 tr NewVgsVgm_Goto end

08/29/2003 09:43 AM

THIS IS WHAT HAPPENS WHEN THE TRANSFER IS ATTEMPTED WHEN NEITHER LINE IS BUSY. THE TRANSFER DOES NOT WORK AND IN FACT JUST STARTS OVER AND OVER AGAIN AS THE "1" IS NOT RECOGNISED WHEN I TRY ACCEPT THE CALL.

113050.31 0 dial callque update id=5 next call time 0308291330

113050.31 6 dial found entry: tel[1051651523140] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs] am[C:\Program Files\VoiceGuide\Scripts\recruiting\answermachine.vgs]

113050.32 6 Dialing: 1051651523140

113050.32 6 MakeCall => 66458

113050.32 6 TapiCbTrigSet 66458 7002

113051.07 6 tapi Reply 66458 0

113051.07 6 TapiCbTrigClear

113051.07 6 linedevstate 2048 0 0

113051.07 6 callstate DIALTONE 66424 0 0

113051.09 6 callstate DIALING 66424 0 0

113051.09 6 callstate PROCEEDING 66424 0 0

113051.09 6 callinfo CALLEDID

113051.09 6 callinfo REASON

113051.09 6 Lev_CallerID [0871,]

113051.09 6 callinfo ORIGIN

113118.40 6 callstate CONNECTED 66424,1,0

113118.40 6 WorkingModeTAPI=

113118.41 6 WorkingModeScript=

113118.45 0 dial callque delete id=5

113118.49 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113118.49 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs,,,,,0

113118.50 0 Script Load C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113118.56 6 Loaded C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs into:2

113118.56 6 cl NewVgsVgm_RunModule module not found:

113118.56 2 tr NewVgsVgm_Goto 1

113118.57 2 tr NewVgsVgm_Goto 2

113118.57 6 [GetClientRecord] DB Query

113118.59 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113118.61 6 RVreplace start (strlen>100)

113118.61 6 About to execute Retrieve Operation [sELECT Title, Name, Surname, CallersName, CallSubject, LeadSource, CallStatus, UKPhoneNumber FROM NamesList WHERE PhoneNumber=1051651523140]

113118.84 6 [GetClientRecord] row count=1

113118.86 6 [Database Update] DB Query

113118.86 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113118.86 6 RVreplace start: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='$RV_CALLEDNUMBER]

113118.88 6 RVreplace end: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='1051651523140]

113118.88 6 About to execute Action Query

113118.91 6 [Popup] Run Program

113118.91 6 RVreplace start (strlen>100)

113118.98 6 Run Program continuing...

113118.98 6 Going down On Success path.

113118.00 6 [Transfer message] Playing

113118.00 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, there was a problem connecting the in coming call.<SILENCE MSEC="2000"/>The line may crackle and go silent for a few seconds whilst we attempt to connect you again. <SILENCE MSEC="2000"/>Please hold.</SAPI></xml>]

113120.63 6 tts generate end

113120.63 6 [Transfer message] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113120.67 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113120.68 6 RunModule PLAY end

113120.68 2 tr NewVgsVgm_Goto end

113132.96 6 wb(81231800)

113133.98 6 Play End line[6] (id=812318)

113133.98 6 LsPlayMsg EV_PLAY_FINISHED

113133.98 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

113134.40 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

113134.41 6 [Transfer Call] Announced Conference to 1,0,5,1,6,6,1,1,8,0,0,6,0 (TAPI)

113134.41 6 fn SrSetupConferenceTapi

113134.42 6 [Transfer Call] Number: 1,0,5,1,6,6,1,1,8,0,0,6,0

113134.44 6 lineSetupConference(66424,66492,0,0) in SrSetupConferenceTapi => 66373

113134.93 6 tapi Reply 66373 0

113134.93 6 callstate CONFERENCED 66424 0 0

113134.94 6 linedevstate 2048 0 0

113134.94 6 callstate DIALTONE 66288 2 0

113135.01 6 lineDial(66288,1,0,5,1,6,6,1,1,8,0,0,6,0) => 66305

113135.02 6 linedevstate 2048 0 0

113135.02 6 callstate ONHOLDPENDCONF 66356 0 0

113135.02 6 callstate DIALING 66288 0 0

113135.03 6 callstate PROCEEDING 66288 0 0

113135.03 6 callinfo CALLEDID

113145.79 6 tapi Reply 66305 0

113145.80 6 callstate CONNECTED 66288,1,0

113145.80 6 WorkingModeTAPI=SetupConferenceAnnounced

113145.81 6 WorkingModeScript=

113145.81 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

113145.88 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

113146.07 6 PlaySoundStartNumbers ok

113156.14 6 wb(83755405)

113157.14 6 Play End line[6] (id=837554)

113157.15 6 LsXferPlayAnn EV_PLAY_FINISHED

113157.15 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

113157.15 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

113157.16 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

113157.18 6 PlaySoundStartNumbers ok

113207.20 6 wb(84884005)

113208.21 6 Play End line[6] (id=848840)

113208.23 6 LsXferPlayAnn EV_PLAY_FINISHED

113208.25 6 lineDrop(66288) => 66270

113208.26 6 [Failed] Playing

113208.27 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, the connection failed and will be attempted again in the near future.</SAPI></xml>]

113208.83 6 tts generate end

113208.83 6 [Failed] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113208.88 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113208.88 6 RunModule PLAY end

113208.90 6 lineDeallocateCall(0) => LINEERR_INVALCALLHANDLE [80000018]

113208.91 6 callstate CONNECTED 66424,1,0

113208.92 6 WorkingModeTAPI=DroppingConsultCall

113208.92 6 WorkingModeScript=

113208.93 0 dial callque delete id=5

113208.95 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113208.96 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs,,,,,0

113208.96 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs at idx=2

113208.97 6 cl NewVgsVgm_RunModule module not found:

113208.98 2 tr NewVgsVgm_Goto 1

113208.98 2 tr NewVgsVgm_Goto 2

113208.99 6 linedevstate 2048 0 0

113208.00 6 callstate IDLE 66356 0 0

113208.00 6 WorkingMode@Idle=DroppingConsultCall

113209.29 6 linedevstate 2048 0 0

113209.30 6 callstate IDLE 66288 0 0

113209.30 6 WorkingMode@Idle=DroppingConsultCall

113209.31 6 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1

113209.32 6 tapi Reply 66270 0

113209.32 6 [GetClientRecord] DB Query

113209.33 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113209.34 6 RVreplace start (strlen>100)

113209.35 6 About to execute Retrieve Operation [sELECT Title, Name, Surname, CallersName, CallSubject, LeadSource, CallStatus, UKPhoneNumber FROM NamesList WHERE PhoneNumber=1051651523140]

113209.38 6 [GetClientRecord] row count=1

113209.38 6 [Database Update] DB Query

113209.39 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113209.40 6 RVreplace start: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='$RV_CALLEDNUMBER]

113209.41 6 RVreplace end: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='1051651523140]

113209.42 6 About to execute Action Query

113209.45 6 [Popup] Run Program

113209.46 6 RVreplace start (strlen>100)

113209.48 6 Run Program continuing...

113209.48 6 Going down On Success path.

113209.49 6 [Transfer message] Playing

113209.50 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, there was a problem connecting the in coming call.<SILENCE MSEC="2000"/>The line may crackle and go silent for a few seconds whilst we attempt to connect you again. <SILENCE MSEC="2000"/>Please hold.</SAPI></xml>]

113210.17 6 tts generate end

113210.18 6 [Transfer message] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113211.21 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113211.22 6 RunModule PLAY end

113211.22 2 tr NewVgsVgm_Goto end

THIS IS WHAT HAPPENS WHEN THE LINE IS BUSY... INFINATE LOOP..

113050.31 0 dial callque update id=5 next call time 0308291330

113050.31 6 dial found entry: tel[1051651523140] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs] am[C:\Program Files\VoiceGuide\Scripts\recruiting\answermachine.vgs]

113050.32 6 Dialing: 1051651523140

113050.32 6 MakeCall => 66458

113050.32 6 TapiCbTrigSet 66458 7002

113051.07 6 tapi Reply 66458 0

113051.07 6 TapiCbTrigClear

113051.07 6 linedevstate 2048 0 0

113051.07 6 callstate DIALTONE 66424 0 0

113051.09 6 callstate DIALING 66424 0 0

113051.09 6 callstate PROCEEDING 66424 0 0

113051.09 6 callinfo CALLEDID

113051.09 6 callinfo REASON

113051.09 6 Lev_CallerID [0871,]

113051.09 6 callinfo ORIGIN

113118.40 6 callstate CONNECTED 66424,1,0

113118.40 6 WorkingModeTAPI=

113118.41 6 WorkingModeScript=

113118.45 0 dial callque delete id=5

113118.49 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113118.49 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs,,,,,0

113118.50 0 Script Load C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113118.56 6 Loaded C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs into:2

113118.56 6 cl NewVgsVgm_RunModule module not found:

113118.56 2 tr NewVgsVgm_Goto 1

113118.57 2 tr NewVgsVgm_Goto 2

113118.57 6 [GetClientRecord] DB Query

113118.59 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113118.61 6 RVreplace start (strlen>100)

113118.61 6 About to execute Retrieve Operation [sELECT Title, Name, Surname, CallersName, CallSubject, LeadSource, CallStatus, UKPhoneNumber FROM NamesList WHERE PhoneNumber=1051651523140]

113118.84 6 [GetClientRecord] row count=1

113118.86 6 [Database Update] DB Query

113118.86 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113118.86 6 RVreplace start: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='$RV_CALLEDNUMBER]

113118.88 6 RVreplace end: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='1051651523140]

113118.88 6 About to execute Action Query

113118.91 6 [Popup] Run Program

113118.91 6 RVreplace start (strlen>100)

113118.98 6 Run Program continuing...

113118.98 6 Going down On Success path.

113118.00 6 [Transfer message] Playing

113118.00 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, there was a problem connecting the in coming call.<SILENCE MSEC="2000"/>The line may crackle and go silent for a few seconds whilst we attempt to connect you again. <SILENCE MSEC="2000"/>Please hold.</SAPI></xml>]

113120.63 6 tts generate end

113120.63 6 [Transfer message] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113120.67 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113120.68 6 RunModule PLAY end

113120.68 2 tr NewVgsVgm_Goto end

113132.96 6 wb(81231800)

113133.98 6 Play End line[6] (id=812318)

113133.98 6 LsPlayMsg EV_PLAY_FINISHED

113133.98 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

113134.40 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

113134.41 6 [Transfer Call] Announced Conference to 1,0,5,1,6,6,1,1,8,0,0,6,0 (TAPI)

113134.41 6 fn SrSetupConferenceTapi

113134.42 6 [Transfer Call] Number: 1,0,5,1,6,6,1,1,8,0,0,6,0

113134.44 6 lineSetupConference(66424,66492,0,0) in SrSetupConferenceTapi => 66373

113134.93 6 tapi Reply 66373 0

113134.93 6 callstate CONFERENCED 66424 0 0

113134.94 6 linedevstate 2048 0 0

113134.94 6 callstate DIALTONE 66288 2 0

113135.01 6 lineDial(66288,1,0,5,1,6,6,1,1,8,0,0,6,0) => 66305

113135.02 6 linedevstate 2048 0 0

113135.02 6 callstate ONHOLDPENDCONF 66356 0 0

113135.02 6 callstate DIALING 66288 0 0

113135.03 6 callstate PROCEEDING 66288 0 0

113135.03 6 callinfo CALLEDID

113145.79 6 tapi Reply 66305 0

113145.80 6 callstate CONNECTED 66288,1,0

113145.80 6 WorkingModeTAPI=SetupConferenceAnnounced

113145.81 6 WorkingModeScript=

113145.81 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

113145.88 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

113146.07 6 PlaySoundStartNumbers ok

113156.14 6 wb(83755405)

113157.14 6 Play End line[6] (id=837554)

113157.15 6 LsXferPlayAnn EV_PLAY_FINISHED

113157.15 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

113157.15 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

113157.16 6 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voicedlgc\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voicedlgc\TsfrAskAccept.wav, 0871, , 1

113157.18 6 PlaySoundStartNumbers ok

113207.20 6 wb(84884005)

113208.21 6 Play End line[6] (id=848840)

113208.23 6 LsXferPlayAnn EV_PLAY_FINISHED

113208.25 6 lineDrop(66288) => 66270

113208.26 6 [Failed] Playing

113208.27 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, the connection failed and will be attempted again in the near future.</SAPI></xml>]

113208.83 6 tts generate end

113208.83 6 [Failed] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113208.88 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113208.88 6 RunModule PLAY end

113208.90 6 lineDeallocateCall(0) => LINEERR_INVALCALLHANDLE [80000018]

113208.91 6 callstate CONNECTED 66424,1,0

113208.92 6 WorkingModeTAPI=DroppingConsultCall

113208.92 6 WorkingModeScript=

113208.93 0 dial callque delete id=5

113208.95 6 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs

113208.96 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs,,,,,0

113208.96 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\recruiting\livecall.vgs at idx=2

113208.97 6 cl NewVgsVgm_RunModule module not found:

113208.98 2 tr NewVgsVgm_Goto 1

113208.98 2 tr NewVgsVgm_Goto 2

113208.99 6 linedevstate 2048 0 0

113208.00 6 callstate IDLE 66356 0 0

113208.00 6 WorkingMode@Idle=DroppingConsultCall

113209.29 6 linedevstate 2048 0 0

113209.30 6 callstate IDLE 66288 0 0

113209.30 6 WorkingMode@Idle=DroppingConsultCall

113209.31 6 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1

113209.32 6 tapi Reply 66270 0

113209.32 6 [GetClientRecord] DB Query

113209.33 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113209.34 6 RVreplace start (strlen>100)

113209.35 6 About to execute Retrieve Operation [sELECT Title, Name, Surname, CallersName, CallSubject, LeadSource, CallStatus, UKPhoneNumber FROM NamesList WHERE PhoneNumber=1051651523140]

113209.38 6 [GetClientRecord] row count=1

113209.38 6 [Database Update] DB Query

113209.39 6 Jet mode used (To use ODBC mode specify ODBC Connect string)

113209.40 6 RVreplace start: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='$RV_CALLEDNUMBER]

113209.41 6 RVreplace end: [uPDATE NamesList SET CallStatus=GOOD NUMBER' WHERE PhoneNumber='1051651523140]

113209.42 6 About to execute Action Query

113209.45 6 [Popup] Run Program

113209.46 6 RVreplace start (strlen>100)

113209.48 6 Run Program continuing...

113209.48 6 Going down On Success path.

113209.49 6 [Transfer message] Playing

113209.50 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, there was a problem connecting the in coming call.<SILENCE MSEC="2000"/>The line may crackle and go silent for a few seconds whilst we attempt to connect you again. <SILENCE MSEC="2000"/>Please hold.</SAPI></xml>]

113210.17 6 tts generate end

113210.18 6 [Transfer message] Playing (C:\Program Files\VoiceGuide\system\tts6.wav)

113211.21 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts6.wav]

113211.22 6 RunModule PLAY end

113211.22 2 tr NewVgsVgm_Goto end

09/01/2003 04:07 AM

Looks like some headway has been made on this issue...

Please update your v5.0 installation with the attached file and let us know which of the following now work for you and which still do not:

1. accepting the announced conference call (pressing 1)

2. declining the announced conference call (pressing digit other then 1)

3. timing out waiting for user response...

4. destination busy

(still having TransferControl_TelBoards set to "TAPI" )

VgMulti.zip

09/01/2003 07:00 AM

please can you add the zip file again as there is something wrong with it as i get a message - this is not a valid archive.

thanks

Matt

09/01/2003 11:46 AM

I just tried downloading it and was able to run it after unzipping, so it looks OK from this side...

I've sent an email with the .EXE (unzipped) to the health4us address we have on our records...

Edited 09/01/2003 12:56 PM by SupportTeam

09/01/2003 12:05 PM

ok, thanks for this.. i added the file and now i get an error message saying that i have an unappropriate license for this functionality when i try and open voice guide on my computer. i had version 5 installed so not sure what the prob is?

Matt

09/01/2003 12:18 PM

OK, was just told this new version needs a new .OCX, please do:

1. Go to Windows System 32 directory (in DOS box)

2. run regsvr32 -u TapiWrap.ocx

3. copy new TapiWrap.ocx into the System32 directory

4. run regsvr32 TapiWrap.ocx

(OCX replaced with zipped version)

TapiWrap.zip

Edited 09/01/2003 12:55 PM by SupportTeam

09/01/2003 12:44 PM

tried this and when i tried STEP 4 got this error message..

Tapiwrap.ocx is not an excecutable file and no registration helper is registered for this file type.

Matt

09/01/2003 12:53 PM

Looks like for some reason you cannot download the files from this forum without them getting corrupted...

I'll email it to you again...

(and from now on we'll only post .ZIPs so that you can tell immediately if download is corrupted...)

Dllname is not an executable file and no registration helper is registered for this file type.

Dllname is not an executable file (.exe, .dll, or .ocx). For example, typing regsvr32 autoexec.bat generates this error message.

09/01/2003 01:18 PM

Received the file now fine and done what you said..... the initial problem is still happening re in appropriate license.. ???

what next?

09/01/2003 01:38 PM

When I tested an announced conference on an outbound call it went through the right stages, here is the trace:

(call made to '15' and then conferenced with extension '16')

Please post trace of what happened on your system.

233646.47 16 dial  found entry: tel[15] ann[C:\Projects\vg32\system\voice\TsfrAskAccept.wav] vgs[C:\Projects\vg32\Scripts\Voicemail Server\Voicemail Server 2.vgs] am[C:\Projects\vg32\Scripts\Voicemail Server\Voicemail Server 2.vgs]
233646.48 16 Calling  MakeCallEx(15)
233646.48 16 Dialing: 15
233646.50 16 MakeCall => 65647
233646.50 16 TimeoutSet 30 EV_TIMEOUT_MAKECALL_NORESPONSE
233646.50 16 TapiCbTrigSet 65647 7002
233647.25 16 tapi  Reply (LineEvReply) ok 65647 0
233647.25 16 TapiCbTrigClear
233647.25 16 linedevstate 2048 0 0
233647.27 16 callstate DIALTONE 65648 0 0
233647.27 16 callstate DIALING 65648 0 0
233647.27 16 callstate PROCEEDING 65648 0 0
233647.28 16 callinfo CALLEDID
233647.28 16 callinfo REASON
233647.30 16 Lev_CallerID [0000,]
233647.30 16 callinfo ORIGIN
233655.67 16 callstate CONNECTED 65648,1,0
233655.67 16 WorkingModeTAPI@Connected=
233655.67 16 WorkingModeScript@Connected=
233655.70  0 dial  callque delete id=16
233655.70 16 Live person answered, starting C:\Projects\vg32\Scripts\Voicemail Server\Voicemail Server 2.vgs
233655.72  0 LoadedVgs_Find C:\Projects\vg32\Scripts\Voicemail Server\Voicemail Server 2.vgs at idx=1
233655.72 16 cl    NewVgsVgm_RunModule module not found: 
233655.72 16 TimeoutClear
233655.73 16 [Play 11] Playing
233655.73 16 [Play 11] Playing (11.wav)
233655.78 16 PlaySoundStart ok [C:\Projects\vg32\system\voice\11.wav]
233655.78 16 TimeoutClear
233655.80 16 RunModule PLAY end
233655.80 16 wa(827,14150000)
233655.80 16 callinfo MONITORMODES
233656.67 16 wb(14150000)
233656.72 16 Play End line[16] (id=141500)
233656.73 16 ScriptEventCode 8001 iLineState=1100
233656.73 16 LsPlayMsg EV_PLAY_FINISHED
233656.73 16 TimeoutSet 10 EV_TIMEOUT_HANGUP
233656.73 16 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE
233656.75 16 ScriptEventCode 9002 iLineState=1101
233656.75 16 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE
233656.77 16 TimeoutClear
233656.77 16 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER
233657.20 16 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER
233657.20 16 ScriptEventCode 9012 iLineState=1900
233657.20 16 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER
233657.20 16 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG
233657.22 16 [Transfer Call 1] Announced Conference to 16 (TAPI)
233657.22 16 fn    SrSetupConferenceTapi
233657.23 16 [Transfer Call 1] Number: 16
233657.23 16 lineSetupConference(65648,66297,0,0) in SrSetupConferenceTapi => 65630
233659.25 16 tapi  Reply (LineEvReply) ok 65630 0
233659.27 16 callstate CONFERENCED 65648 0 0
233659.27 16 linedevstate 2048 0 0
233659.27 16 callstate DIALTONE 66483 2 0
233659.34 16 lineDial(66483,16) => 65800
233659.34 16 linedevstate 2048 0 0
233659.34 16 callstate ONHOLDPENDCONF 65954 0 0
233659.34 16 callstate DIALING 66483 0 0
233659.36 16 callstate PROCEEDING 66483 0 0
233659.36 16 callinfo CALLEDID
233706.86 16 callstate CONNECTED 66483,1,0
233706.86 16 WorkingModeTAPI@Connected=SetupConferenceAnnounced
233706.88 16 WorkingModeScript@Connected=
233706.89 16 lineMonitorDigits(66483) => 0
233706.89 16 fn    PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0000, Digits
233706.89 16 twcal PlaySayNumber C:\Projects\vg32\system\voice\TsfrCallFrom.wav, C:\Projects\vg32\system\voice\TsfrAskAccept.wav, 0000, , 1
233706.94 16 PlaySoundStartNumbers ok
233706.94 16 TimeoutClear
233706.94 16 wa(10501,15265605)
233706.95 16 tapi  Reply (LineEvReply) ok 65800 0
233712.19 16 dtmf 1   (66483,49,2)
233712.19 16 ScriptEventCode 49 iLineState=1906
233712.20 16 LsXferPlayAnn 1
233712.20 16 TimeoutSet 1 EV_PLAY_FINISHED
233712.27 16 PlaySoundStop ok
233712.27 16 dtmf 1   (65648,49,2)
233712.27 16 ScriptEventCode 49 iLineState=1906
233712.28 16 LsXferPlayAnn 1
233712.28 16 TimeoutSet 1 EV_PLAY_FINISHED
233712.28 16 PlaySoundStop ok
233713.28 16 Timer fired EV_PLAY_FINISHED
233713.28 16 ScriptEventCode 8001 iLineState=1906
233713.28 16 LsXferPlayAnn EV_PLAY_FINISHED
233713.28 16 lineAddToConference(65954,66483) in LsXferPlayAnn => 66142
233713.30 16 As no timeout path specified, setting max talk time to 600 seconds.
233713.30 16 TimeoutSet 600 EV_TIMEOUT_HANGUP
233713.95 16 tapi  Reply (LineEvReply) ok 66142 0
233713.95 16 callstate CONFERENCED 65954 0 0
233713.97 16 callstate CONFERENCED 66483 0 0
233713.97 16 callstate CONNECTED 65954,1,0

09/01/2003 01:41 PM

Sorry.. did not read you reply fully....

Not too sure what else could be required on your system to make new vgmulti work... I'll try and work it out again..

09/01/2003 01:53 PM

ok, great the fix would be great very soon as it's quite a long prob now... thanks Matt

09/01/2003 02:04 PM

Well turns out that when I updated a clean install of VG 5.0 with a new VGMULTI.EXE - the new VGMULTI.EXE started OK with no errors - there was no need to even update the TAPIWRAP.OCX (tested on two different test systems).

So I'm at a bit of a loss as to where else to look at this stage...

The only thing I can suggest is:

1. uninstalling the current install of VoiceGudie

2. making sure TAPIWRAP.* is deleted from Window's System32 directory

3. Installing VG 5.0a again

4. Change the VG to TransferControl_TelBoards=TAPI

5. Update with new VGMULTI.EXE

09/01/2003 02:33 PM

ok, i tried the reinstall etc etc and i still cannot open Voiceguide...

09/01/2003 02:49 PM

The only other thing that I can think of at this stage is that maybe MSXML did not install itself properly, I'm sending in an email a new VGMULTI.EXE with MSXML dependency removed... plz copy it into the v5.0 install directory and see if this starts on your system..

09/01/2003 06:53 PM

Thanks. I finally got voiceguide to open now i needed to input my reg copes again which now i am told are not valid. Can you provide me with some more version 5 reg codes to try please.

Thanks

09/01/2003 09:56 PM

Plz email the Unique ID generated by VoiceGuide (as seen in the "Register VoiceGuide" window) to support@katalinatech.com and the codes will be sent.

You are still able to make test calls before registering the software - it will run for an hour at a time without being registered....

09/02/2003 01:37 AM

ok email sent.

09/02/2003 02:04 AM

Sent registration code.

Did the new .exe just run after placing it in VG directory, or did you have to re-install VoiceGuide or MSXML to get it all working on this system?

09/02/2003 06:05 AM

i reinstalled vg and added new file and registered ok - thanks.

Test 1

I tried to do a conference call and when the first call was to be put on hold whilst 2nd was called it was cut off..

080036.76 0 dial callque update id=11 next call time 0309021000

080036.76 0 dial callque DB update returned

080036.76 6 dial found entry: tel[1051661180060] ann[NONE] vgs[C:\WINNT\Scripts\recruiting\livecall.vgs] am[C:\WINNT\Scripts\recruiting\answermachine.vgs]

080036.76 6 Calling MakeCallEx(1051661180060)

080036.76 6 Dialing: 1051661180060

080036.76 6 MakeCall => 65911

080036.76 6 TapiCbTrigSet 65911 7002

080037.51 6 tapi Reply (LineEvReply) ok 65911 0

080037.51 6 TapiCbTrigClear

080037.51 6 linedevstate 2048 0 0

080037.51 6 callstate DIALTONE 65877 0 0

080037.52 6 callstate DIALING 65877 0 0

080037.52 6 callstate PROCEEDING 65877 0 0

080037.52 6 callinfo CALLEDID

080037.52 6 callinfo REASON

080037.52 6 Lev_CallerID [0871,]

080037.52 6 callinfo ORIGIN

080047.00 6 callstate CONNECTED 65877,1,0

080047.00 6 WorkingModeTAPI@Connected=

080047.00 6 WorkingModeScript@Connected=

080047.02 0 dial callque delete id=11

080047.03 6 Live person answered, starting C:\WINNT\Scripts\recruiting\livecall.vgs

080047.04 2 tr NewVgsVgm_Goto C:\WINNT\Scripts\recruiting\livecall.vgs,,,,,0

080047.04 0 Script Load C:\WINNT\Scripts\recruiting\livecall.vgs

080047.10 6 Loaded C:\WINNT\Scripts\recruiting\livecall.vgs into:2

080047.10 6 cl NewVgsVgm_RunModule module not found:

080047.10 2 tr NewVgsVgm_Goto 1

080047.10 2 tr NewVgsVgm_Goto 2

080047.10 2 tr NewVgsVgm_Goto end

080047.50 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

080047.50 6 [Transfer Call] Announced Conference to 1,0,5,1,6,6,1,1,8,0,0,6,0 (TAPI)

080047.50 6 fn SrSetupConferenceTapi

080047.50 6 [Transfer Call] Number: 1,0,5,1,6,6,1,1,8,0,0,6,0

080047.50 6 lineSetupConference(65877,65945,0,0) in SrSetupConferenceTapi => 65860

080052.03 6 tapi Reply (LineEvReply) ok 65860 0

080052.03 6 callstate CONFERENCED 65877 0 0

080052.03 6 linedevstate 2048 0 0

080052.03 6 callstate DIALTONE 65791 2 0

080052.09 6 lineDial(65791,1,0,5,1,6,6,1,1,8,0,0,6,0) => 65774

080052.09 6 linedevstate 2048 0 0

080052.10 6 callstate ONHOLDPENDCONF 65809 0 0

080052.10 6 callstate DIALING 65791 0 0

080052.10 6 callstate PROCEEDING 65791 0 0

080052.10 6 callinfo CALLEDID

09/02/2003 06:22 AM

So I understand that the first leg of call was initially placed on hold... but then it was cut off..

Can you indicate at what time was the first called person put on hold, and when were they cut off?

Can you please supply screenshots or a text dump of how the Dialogic's TSP is currently configured on this system. Including PBX Strings tab and Board Parameters / Call Parameters tabs.

Also just a note - instead of specifying commas in the Dial string it may be better to specfy the correct DTMF tone lengths and interdigit gaps - when using commas it may take the system a long to dial the 2nd number and maybe the telephone company itself is timing out awaiting end of dialing...

09/02/2003 06:57 AM

So I understand that the first leg of call was initially placed on hold... but then it was cut off..

it was attempted to be put on hold but cut off instead of put on hold.

085143.40 6 callstate CONNECTED 65826,1,0

085143.40 6 WorkingModeTAPI@Connected=

085143.40 6 WorkingModeScript@Connected=

085143.42 0 dial callque delete id=19

085143.44 6 Live person answered, starting C:\WINNT\Scripts\recruiting\livecall.vgs

085143.44 2 tr NewVgsVgm_Goto C:\WINNT\Scripts\recruiting\livecall.vgs,,,,,0

085143.47 0 Script Load C:\WINNT\Scripts\recruiting\livecall.vgs

085143.53 6 Loaded C:\WINNT\Scripts\recruiting\livecall.vgs into:2

085143.53 6 cl NewVgsVgm_RunModule module not found:

085143.53 2 tr NewVgsVgm_Goto 1

085143.53 2 tr NewVgsVgm_Goto 2

085143.55 2 tr NewVgsVgm_Goto end

085143.93 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

085143.93 6 [Transfer Call] Announced Conference to 1,0,5,1,6,6,1,1,8,0,0,6,0 (TAPI)

085143.93 6 fn SrSetupConferenceTapi

085143.93 6 [Transfer Call] Number: 1,0,5,1,6,6,1,1,8,0,0,6,0

085143.93 6 lineSetupConference(65826,65894,0,0) in SrSetupConferenceTapi => 65809

CUT OFF HERE

Also just a note - instead of specifying commas in the Dial string it may be better to specfy the correct DTMF tone lengths and interdigit gaps - when using commas it may take the system a long to dial the 2nd number and maybe the telephone company itself is timing out awaiting end of dialing...

Yes, ok - it worked fine when using vg to generate tones etc but you are right it did take a while to dial.. how do i work out the right gaps etc as normal dialing works fine with no commas but the prob was just with conference dialing

Desktop.zip

09/02/2003 07:02 AM

it was attempted to be put on hold but cut off instead of put on hold.

So the hookflash length is too long - I thought that we had that one sorted out and that the phone company was correctly placing the call on hold beforehand - doesn't that work anymore?

I see from the screenshots the Dialogic is configured to a hookflash length of 160ms - that sounds too high...

On the same config tab the DTMF tone lengths and interdigit delay can be changed to suit the phone company requirements.

09/02/2003 07:17 AM

yes u r right it was all working and i have tried lots of different length hook flash and this is the one that worked before.

I have re started my computer each time and i will try some more alternatives until i hear from you.

09/02/2003 07:22 AM

Getting the hookflash to work is the first step... no point progressing onto dialing etc unless the hookflash is correctly detected by the telco/PBX.

09/02/2003 07:53 AM

ok the hookflash now works and the 3 way call works except if when the call is announced then it is declined.. What happens is weird... It cuts me off then voiceguide treats the 1st called person as an incoming phone call and plays them the incoming call script..

094453.76 0 dial callque update id=28 next call time 0309021144

094453.76 0 dial callque DB update returned

094453.76 6 dial found entry: tel[1051651523140] ann[NONE] vgs[C:\WINNT\Scripts\recruiting\livecall.vgs] am[C:\WINNT\Scripts\recruiting\answermachine.vgs]

094453.81 6 Calling MakeCallEx(1051651523140)

094453.89 6 Dialing: 1051651523140

094453.89 6 MakeCall => 65911

094453.91 6 TapiCbTrigSet 65911 7002

094454.67 6 tapi Reply (LineEvReply) ok 65911 0

094454.67 6 TapiCbTrigClear

094454.67 6 linedevstate 2048 0 0

094454.67 6 callstate DIALTONE 65877 0 0

094454.68 6 callstate DIALING 65877 0 0

094454.68 6 callstate PROCEEDING 65877 0 0

094454.69 6 callinfo CALLEDID

094454.69 6 callinfo REASON

094454.70 6 Lev_CallerID [0871,]

094454.70 6 callinfo ORIGIN

094507.05 6 callstate CONNECTED 65877,1,0

094507.06 6 WorkingModeTAPI@Connected=

094507.06 6 WorkingModeScript@Connected=

094507.09 0 dial callque delete id=28

094507.11 6 Live person answered, starting C:\WINNT\Scripts\recruiting\livecall.vgs

094507.13 2 tr NewVgsVgm_Goto C:\WINNT\Scripts\recruiting\livecall.vgs,,,,,0

094507.17 0 Script Load C:\WINNT\Scripts\recruiting\livecall.vgs

094507.26 6 Loaded C:\WINNT\Scripts\recruiting\livecall.vgs into:2

094507.26 6 cl NewVgsVgm_RunModule module not found:

094507.26 2 tr NewVgsVgm_Goto 1

094507.26 2 tr NewVgsVgm_Goto 2

094507.27 2 tr NewVgsVgm_Goto end

094507.67 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

094507.67 6 [Transfer Call] Announced Conference to 1,0,5,1,6,6,1,1,8,0,0,6,0 (TAPI)

094507.67 6 fn SrSetupConferenceTapi

094507.67 6 [Transfer Call] Number: 1,0,5,1,6,6,1,1,8,0,0,6,0

094507.69 6 lineSetupConference(65877,65945,0,0) in SrSetupConferenceTapi => 65860

094508.06 6 tapi Reply (LineEvReply) ok 65860 0

094508.06 6 callstate CONFERENCED 65877 0 0

094508.07 6 linedevstate 2048 0 0

094508.07 6 callstate DIALTONE 65791 2 0

094508.15 6 lineDial(65791,1,0,5,1,6,6,1,1,8,0,0,6,0) => 65774

094508.15 6 linedevstate 2048 0 0

094508.15 6 callstate ONHOLDPENDCONF 65809 0 0

094508.15 6 callstate DIALING 65791 0 0

094508.15 6 callstate PROCEEDING 65791 0 0

094508.15 6 callinfo CALLEDID

094520.10 6 tapi Reply (LineEvReply) ok 65774 0

094520.10 6 callstate CONNECTED 65791,1,0

094520.10 6 WorkingModeTAPI@Connected=SetupConferenceAnnounced

094520.11 6 WorkingModeScript@Connected=

094520.12 6 lineMonitorDigits(65791) => 0

094520.14 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

094520.19 6 twcal PlaySayNumber C:\WINNT\system\voice\TsfrCallFrom.wav, C:\WINNT\system\voice\TsfrAskAccept.wav, 0871, , 1

094521.45 6 PlaySoundStartNumbers ok

094526.29 6 dtmf 1 (65791,49,2)

094526.29 6 LsXferPlayAnn 1

094526.34 6 PlaySoundStop ok

094526.34 6 dtmf 1 (65877,49,2)

094526.35 6 LsXferPlayAnn 1

094526.35 6 PlaySoundStop ok

094527.27 6 LsXferPlayAnn EV_PLAY_FINISHED

094527.27 6 lineAddToConference(65809,65791) in LsXferPlayAnn => 65757

094527.27 6 As no timeout path specified, setting max talk time to 600 seconds.

094527.59 6 tapi Reply (LineEvReply) ok 65757 0

094527.60 6 callstate CONFERENCED 65809 0 0

094527.60 6 callstate CONFERENCED 65791 0 0

094527.61 6 callstate CONNECTED 65809,1,0

094527.61 6 WorkingModeTAPI@Connected=

094527.61 6 WorkingModeScript@Connected=

094527.62 6 hConsultCall=65791 and strWorkingModeTAPI not defined

094552.04 6 dtmf * (65791,42,2)

094552.04 6 LsXferPlayAnn *

094552.05 6 PlaySoundStop ok

094552.05 6 dtmf * (65877,42,2)

094552.05 6 LsXferPlayAnn *

094552.05 6 PlaySoundStop ok

094553.02 6 LsXferPlayAnn EV_PLAY_FINISHED

094553.02 6 lineDrop(65791) => 65740

094553.02 6 TapiCbTrigSet 65740 7004

094553.06 6 linedevstate 2048 0 0

094553.06 6 callstate IDLE 65791 0 0

094553.07 6 WorkingMode@Idle=DroppingConsultCall

094553.07 6 ignoring this IDLE

094553.07 6 tapi Reply (LineEvReply) ok 65740 0

094553.08 6 lineDeallocateCall(65791) => 0

094553.09 6 [Failed] Playing

094553.09 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, the connection failed and will be attempted again in the near future.</SAPI></xml>]

094556.62 6 tts generate end

094556.62 6 [Failed] Playing (C:\WINNT\system\tts6.wav)

094556.64 6 PlaySoundStart ok [C:\WINNT\system\tts6.wav]

094556.64 6 RunModule PLAY end

094556.64 6 TapiCbTrigClear

094600.69 6 wb(24530200)

094600.74 6 Play End line[6] (id=245302)

094600.74 6 LsPlayMsg EV_PLAY_FINISHED

094600.76 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

094600.76 6 Hanging up call... [Hangup Module]

094600.76 6 RecSoundStop ok

094600.76 6 PlaySoundStop ok

094600.76 6 fnHangupCall end

094600.77 6 linedevstate 2048 0 0

094600.77 6 callstate IDLE 65877 0 0

094600.77 6 WorkingMode@Idle=

094601.20 6 linedevstate 2048 0 0

094601.20 6 callstate IDLE 65809 0 0

094601.20 6 WorkingMode@Idle=

094601.20 6 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1

094601.21 6 tapi Reply (LineEvReply) ok 65723 0

094602.11 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

094602.11 6 ReinitTelephony due to IDLE start

094602.12 6 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:65877) 0

094602.12 6 tapic lineDeallocateCall(hConfCall:65809) 0

094602.12 6 tapic lineDeallocateCall(MainCall:65877) LINEERR_INVALCALLHANDLE [80000018]

094602.28 6 lineOpen(6) => 0

094602.28 6 Waiting for a call...

094602.28 6 lineOpen(6)LineHandle=65706

094608.68 0 dial callque update id=29 next call time 0309021146

094608.68 0 dial callque DB update returned

094608.68 6 dial found entry: tel[1051651523140] ann[NONE] vgs[C:\WINNT\Scripts\recruiting\livecall.vgs] am[C:\WINNT\Scripts\recruiting\answermachine.vgs]

094608.68 6 Calling MakeCallEx(1051651523140)

094608.68 6 Dialing: 1051651523140

094608.69 6 MakeCall => 65672

094608.69 6 TapiCbTrigSet 65672 7002

094609.43 6 tapi Reply (LineEvReply) ok 65672 0

094609.43 6 TapiCbTrigClear

094609.43 6 linedevstate 2048 0 0

094609.43 6 callstate DIALTONE 65638 0 0

094609.44 6 callstate DIALING 65638 0 0

094609.44 6 callstate PROCEEDING 65638 0 0

094609.44 6 callinfo CALLEDID

094609.44 6 callinfo REASON

094609.44 6 Lev_CallerID [0871,]

094609.44 6 callinfo ORIGIN

094634.43 6 callstate CONNECTED 65638,1,0

094634.43 6 WorkingModeTAPI@Connected=

094634.43 6 WorkingModeScript@Connected=

094634.46 0 dial callque delete id=29

094634.46 6 Live person answered, starting C:\WINNT\Scripts\recruiting\livecall.vgs

094634.46 2 tr NewVgsVgm_Goto C:\WINNT\Scripts\recruiting\livecall.vgs,,,,,0

094634.46 0 LoadedVgs_Find C:\WINNT\Scripts\recruiting\livecall.vgs at idx=2

094634.46 6 cl NewVgsVgm_RunModule module not found:

094634.46 2 tr NewVgsVgm_Goto 1

094634.46 2 tr NewVgsVgm_Goto 2

094634.48 2 tr NewVgsVgm_Goto end

094634.88 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

094634.88 6 [Transfer Call] Announced Conference to 1,0,5,1,6,6,1,1,8,0,0,6,0 (TAPI)

094634.88 6 fn SrSetupConferenceTapi

094634.88 6 [Transfer Call] Number: 1,0,5,1,6,6,1,1,8,0,0,6,0

094634.88 6 lineSetupConference(65638,65706,0,0) in SrSetupConferenceTapi => 65621

094635.25 6 tapi Reply (LineEvReply) ok 65621 0

094635.25 6 callstate CONFERENCED 65638 0 0

094635.25 6 linedevstate 2048 0 0

094635.25 6 callstate DIALTONE 65536 2 0

094635.32 6 lineDial(65536,1,0,5,1,6,6,1,1,8,0,0,6,0) => 66509

094635.32 6 linedevstate 2048 0 0

094635.32 6 callstate ONHOLDPENDCONF 65570 0 0

094635.32 6 callstate DIALING 65536 0 0

094635.32 6 callstate PROCEEDING 65536 0 0

094635.32 6 callinfo CALLEDID

094646.57 6 tapi Reply (LineEvReply) ok 66509 0

094646.57 6 callstate CONNECTED 65536,1,0

094646.57 6 WorkingModeTAPI@Connected=SetupConferenceAnnounced

094646.59 6 WorkingModeScript@Connected=

094646.59 6 lineMonitorDigits(65536) => 0

094646.59 6 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0871, Digits

094646.59 6 twcal PlaySayNumber C:\WINNT\system\voice\TsfrCallFrom.wav, C:\WINNT\system\voice\TsfrAskAccept.wav, 0871, , 1

094646.61 6 PlaySoundStartNumbers ok

094649.41 6 dtmf 8 (65536,56,2)

094649.41 6 LsXferPlayAnn 8

094649.46 6 PlaySoundStop ok

094649.46 6 dtmf 8 (65638,56,2)

094649.46 6 LsXferPlayAnn 8

094649.46 6 PlaySoundStop ok

094650.37 6 LsXferPlayAnn EV_PLAY_FINISHED

094650.37 6 lineDrop(65536) => 66526

094650.37 6 TapiCbTrigSet 66526 7004

094650.59 6 callstate CONNECTED 65638,1,0

094650.59 6 WorkingModeTAPI@Connected=DroppingConsultCall

094650.59 6 WorkingModeScript@Connected=

094650.59 6 original call re-connected

094650.60 6 linedevstate 2048 0 0

094650.60 6 callstate IDLE 65570 0 0

094650.60 6 WorkingMode@Idle=DroppingConsultCall

094650.60 6 ignoring this IDLE

094650.60 6 linedevstate 2048 0 0

094650.60 6 callstate IDLE 65536 0 0

094650.60 6 WorkingMode@Idle=DroppingConsultCall

094650.61 6 ignoring this IDLE

094650.61 6 tapi Reply (LineEvReply) ok 66526 0

094650.61 6 lineDeallocateCall(65536) => 0

094650.62 6 [Failed] Playing

094650.62 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, the connection failed and will be attempted again in the near future.</SAPI></xml>]

094650.78 6 tts generate end

094650.78 6 [Failed] Playing (C:\WINNT\system\tts6.wav)

094650.81 6 PlaySoundStart ok [C:\WINNT\system\tts6.wav]

094650.81 6 RunModule PLAY end

094650.81 6 TapiCbTrigClear

094654.86 6 wb(29946000)

094654.91 6 Play End line[6] (id=299460)

094654.91 6 LsPlayMsg EV_PLAY_FINISHED

094654.91 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

094654.91 6 Hanging up call... [Hangup Module]

094654.91 6 RecSoundStop ok

094654.91 6 PlaySoundStop ok

094654.91 6 fnHangupCall end

094654.96 6 linedevstate 2048 0 0

094654.96 6 callstate IDLE 65638 0 0

094654.96 6 WorkingMode@Idle=

094655.09 6 tapi Reply (LineEvReply) ok 66475 0

094655.99 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

094655.99 6 ReinitTelephony due to IDLE start

094655.99 6 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:65638) 0

094655.00 6 tapic lineDeallocateCall(hConfCall:65570) 0

094655.00 6 tapic lineDeallocateCall(MainCall:65638) LINEERR_INVALCALLHANDLE [80000018]

094656.15 6 lineOpen(6) => 0

094656.15 6 Waiting for a call...

094656.15 6 lineOpen(6)LineHandle=66492

094702.13 6 linedevstate 2048 0 0

094702.14 6 callstate OFFERING 66407 0 4

094702.14 6 callinfo CALLEDID

094702.16 6 callinfo ORIGIN

094702.16 6 ring 0

094708.14 6 ring 2

094708.16 6 Answer the call at 02/09/2003 09:47:08

094708.16 6 lineAnswer(66407) => 66424

094708.70 6 callstate CONNECTED 66407,1,0

094708.71 6 WorkingModeTAPI@Connected=

094708.71 6 WorkingModeScript@Connected=

094708.73 6 Inband detection not enabled

094708.73 6 StartLoadedVgs at 02/09/2003 09:47:08

094708.73 6 tapi Reply (LineEvReply) ok 66424 0

094708.75 6 [select Query] Playing

094708.75 6 [select Query] Playing (DemoScript.wav)

094708.80 6 PlaySoundStart ok [C:\WINNT\Scripts\Customer Enquiry\DemoScript.wav]

094708.80 6 RunModule PLAY end

094717.36 6 wb(31742600)

094717.41 6 Play End line[6] (id=317426)

094717.42 6 LsPlayMsg EV_PLAY_FINISHED

09/02/2003 08:28 AM

In the trace I'm seeing that after the call has been declined by pressing *:

094552.04 6 dtmf * (65791,42,2)

The [Failed] module started playing its announcement:

094553.09 6 [Failed] Playing
094553.09 6 tts generate start[<xml version="1.0"> <SAPI> <RATE SPEED="2">Sorry, the connection failed and will be attempted again in the near future.</SAPI></xml>]

then it hangs up.

094600.76 6 Hanging up call... [Hangup Module]

then it waits for another incoming call....

094602.28 6 Waiting for a call...

and then because there are other entries to be called in its database it tries to dial out on the same line again (about 6bseconds later):

094608.68 6 dial found entry: tel[1051651523140] ann[NONE] vgs[C:\WINNT\Scripts\recruiting\livecall.vgs] am[C:\WINNT\Scripts\recruiting\answermachine.vgs]

so looks like things happened as expected on the first call we see in the trace....

The second call was answered about 24 seconds after dialing:

094634.46 6 Live person answered, starting C:\WINNT\Scripts\recruiting\livecall.vgs

VoiceGuide again did a 3 way announced conference which was declined by pressing 8:

094649.41 6 dtmf 8 (65536,56,2)

again [Fail] played and call was hung up:

094654.91 6 Hanging up call... [Hangup Module]

and then we seen that about 8 seconds later VoiceGuide received a call:

094656.15 6 Waiting for a call...
094702.14 6 callstate OFFERING 66407 0 4
094702.14 6 callinfo CALLEDID
094702.16 6 callinfo ORIGIN
094702.16 6 ring 0
094708.14 6 ring 2
094708.16 6 Answer the call at 02/09/2003 09:47:08

And as you say that was the 1st called person being re-connected with VoiceGudie by the telephone company.

So 2 questions:

1. Why does the phone company who's lines are plugged into the D4PCI card chooses to re-connect the person back with who called them if a 3 way conference is aborted?

2. Why didn't this happen the fist time?

Most likely answers:

1. That's how they have configured their switches - if the called person does not hang up then a call back is established - you'll need to speak to them about this...

2. The first time the 1st called person hung up after VoiceGuide hung up on them... and the second time they stayed on the line after VoiceGuide hung up on them - and eventually the phone company started the callback...

Most likely solution:

Looks like you'd want the ensure that the 1st person hangs up - maybe even before VoiceGuide hangs up. If you want the other person to hang up I'd suggest playing 30 seconds or so of a busy tone to them - that should ensure that they hang up...

And if they still do not hang up - if your application is for outbound only then how about just a short script consisting of a single hangup module for the default script to handle incoming calls? The any bounced-back/callback calls will be immediately just answered and then hung up and the system can then get on with making other external calls...

09/02/2003 07:09 PM

ok thanks i have set this up and worls nicely thanks..

1\the only problem is now that the transfer of calls is very un reliable.. 1 time the transfer will be fine and the next time the 1st called person is cutoff... i have tried everything and tried different hookflash etc but nothing seems to make it work consistantly even when the settings are not altered....

What can be done please to make it work 100% of the time?

2\ Success path of call transfers - is a transfer considered a success upon succesful connection or when the 3 way call is over and the third person puts the phone down?

09/03/2003 12:07 AM

1.

You should establish with the telephone company what length hookflash they require - and then set the card to match exactly that - quite possibly the hookflash length as it is set right now is borderline acceptable/unacceptable and that is why you are seeing this behaviour...

Are you running the correct Service Pack 2 on this Win2000 system - as discussed before anything else is not supported by Dialogic drivers and results in hookflash problems...

2.

From VG help file:

If call is accepted VoiceGuide will take the Success path if it is defined, otherwise VoiceGuide will wait and hang up when:

- busy tone is heard

- timout path times out or maximum conference time limit is reached (settable in VG.INI file)

- digit "*" is pressed during conversation

09/03/2003 05:52 AM

1. i have tried every hookflash comvbination and nobody at the telephone company can tell me the value as don't have this kind of info.

Yes i have win 200 sp2 installed.

Do you have any more ideas?

09/03/2003 06:26 AM

ok i have now got 1 call transfer to work then the next did not as got gut off... the only hookflash that ever work is either 3 or 4.... the prob is sometimes it works and sometimes it does not.... can you give me anymore advice on this as it is really really taking a lot to get this to work at the moment.....

is the hookflash related to any of the other settings - could they be wrong?

I need thios to work please help

09/03/2003 06:43 AM

ok i have now got 1 call transfer to work then the next did not as got gut off...

What do you mean by this... do you mean that every second transfer works or do you mean something else?

the prob is sometimes it works and sometimes it does not....

Not much else we can do from our side if sometimes the telephone company’s switch chooses to hang up the call when it hears the hookflash, and sometimes it reacts to it as expected...

The only other solution is to get a Dialogic card which can do conferencing (D41ESC, D41JCT or D120) and do the transfer using the "Dial and Conference" method - basically VG teh dials out on another line and conferences the two calls together - guaranteed to work as we are no longer relying on hookflashes to instruct the telephone company’s switch to conference two calls for us...

09/03/2003 06:47 AM

mmmm sounds like a bit of a nightmare really if nothing will work other than buy new cards... so are you saying that there is totally nothing that can be done here then with the hookflash time etc??

09/03/2003 07:11 AM

If the hookflash time is constant then it looks like it's the phone network that is not always reacting to it properly...

The other possibility is that maybe the card itself is not keeping the hookflash length constant - and we've never seen this happen with a Dialogic card - once you set it to the right length it works all the time...

If you are able to always setup the 3 way conference call manually (can you?) then it would suggest that the card is not always sending the correct length hookflash...

Must say that a setting of 3 or 4 is quite low - and it's a bit puzzling why such a low setting is necessary... as I've mentioned before quite possibly the hookflash length as it is set right now is borderline acceptable/unacceptable and that is why you are seeing this behavior...

There is a possibility that there is something wrong with the card as well....

There is nothing really that we can do to alter the hookflash length besides the settings that are used already - getting a card which can conference calls together itself may be the best way of going...

09/03/2003 08:04 AM

ok thanks for your help i will et you know how i get on..

1st thing i will try is to change the card setting from EURO to Spain and see what happens..

To answer your question, yes i can always do a 3 way call using the normal phone

09/03/2003 09:22 AM

i have tried every single value of hookflash and none work... what else can be wrong now please as this is driving me nuts now as such a waste of time for everyone.

09/04/2003 12:23 AM

Not realty much else we can add apart from we've already written in our last answer...

Not too sure if the Country setting would affect the hookflash length - are you saying now that after changing the country from EURO to Spain you found that none of the hookflash settings now work, whereas before (when it was set to EURO) a setting of 3 or 4 worked (sometimes)?

If you think that changing the country setting changes the way that hookflash behaves then I'd suggest just trying a setting of "Australia" - that's what we use on our test systems and it all works fine on the D4PCI we use here for verification testing.

Still be quite interesting in finding out what hookflash length the phone company you are using expects - the technical staff should be able to answer these questions and I'd suggest asking to speak to technical staff who can answer these questions for you.

09/04/2003 06:18 AM

I spoke to telefonica at last at and they tell me to use hookflash of 100ms t0 120ms.. this i tried - in fact now i have tried every number from 1 to 50 --- i guess this rules out the prob been the hookflash length... what next please?

09/04/2003 08:25 AM

If a setting of 3 or 4 was resulting in a hookflash length within 100-120ms range then it looks like there are some problems with the way hookflash is generated by the Dialogic card on this system - as a setting of 10, 11 or 12 should be used to have the Dialogic card issue hookflashes of those lengths.

This suggests that either the card is faulty, or that the card's drivers are not working properly.

Either way the next thing to do would be to take the card back to the Dialogic distributor/representative in your area and ask them to fix the card, or advise how the card should be configured to generate the correct length hookflash signal.

09/04/2003 02:39 PM

This bit now works..

When a transfer is connected succesfullky by pressing "1" the success path is not taken.. Please can you let me know what is wrong please because after the 3 way call is over i want the inital person called to stay on the phone with voiceguide and follow the success path but for some reason the FAIL path is always taken...

Thanks

155043.48 5 wb(64617900)

155044.48 5 Play End line[5] (id=646179)

155044.48 5 LsPlayMsg EV_PLAY_FINISHED

155044.50 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

155044.89 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

155044.89 5 [Transfer] Announced Conference to 105100441423325554 (TAPI)

155044.89 5 fn SrSetupConferenceTapi

155044.89 5 [Transfer] Number: 105100441423325554

155044.91 5 lineSetupConference(66338,66406,0,0) in SrSetupConferenceTapi => 66321

155045.31 5 tapi Reply (LineEvReply) ok 66321 0

155045.31 5 callstate CONFERENCED 66338 0 0

155045.31 5 linedevstate 2048 0 0

155045.31 5 callstate DIALTONE 66252 2 0

155045.38 5 lineDial(66252,105100441423325554) => 66235

155045.38 5 linedevstate 2048 0 0

155045.38 5 callstate ONHOLDPENDCONF 66286 0 0

155045.38 5 callstate DIALING 66252 0 0

155045.38 5 callstate PROCEEDING 66252 0 0

155045.38 5 callinfo CALLEDID

155050.45 5 callstate CONNECTED 66252,1,0

155050.45 5 WorkingModeTAPI@Connected=SetupConferenceAnnounced

155050.45 5 WorkingModeScript@Connected=

155050.46 5 lineMonitorDigits(66252) => 0

155050.46 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 123456, Digits

155050.52 5 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 123456, , 1

155050.70 5 PlaySoundStartNumbers ok

155050.71 5 tapi Reply (LineEvReply) ok 66235 0

155102.35 5 wb(65719407)

155103.35 5 Play End line[5] (id=657194)

155103.35 5 LsXferPlayAnn EV_PLAY_FINISHED

155103.35 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

155103.35 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 123456, Digits

155103.36 5 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 123456, , 1

155103.38 5 PlaySoundStartNumbers ok

155112.41 5 dtmf 1 (66252,49,2)

155112.41 5 LsXferPlayAnn 1

155113.42 5 PlaySoundStop ok

155113.42 5 dtmf 1 (66338,49,2)

155113.42 5 LsXferPlayAnn 1

155113.42 5 PlaySoundStop ok

155114.32 5 LsXferPlayAnn EV_PLAY_FINISHED

155114.32 5 lineAddToConference(66286,66252) in LsXferPlayAnn => 66218

155114.32 5 As no timeout path specified, setting max talk time to 600 seconds.

155114.65 5 tapi Reply (LineEvReply) ok 66218 0

155114.66 5 callstate CONFERENCED 66286 0 0

155114.66 5 callstate CONFERENCED 66252 0 0

155114.66 5 callstate CONNECTED 66286,1,0

155114.66 5 WorkingModeTAPI@Connected=

155114.66 5 WorkingModeScript@Connected=

155114.66 5 hConsultCall=66252 and strWorkingModeTAPI not defined

155139.18 5 dtmf 5 (66252,53,2)

155139.18 5 LsXferPlayAnn 5

155139.18 5 PlaySoundStop ok

155139.18 5 dtmf 5 (66338,53,2)

155139.18 5 LsXferPlayAnn 5

155139.20 5 PlaySoundStop ok

155140.16 5 LsXferPlayAnn EV_PLAY_FINISHED

155140.16 5 lineDrop(66252) => 66201

155140.16 5 TapiCbTrigSet 66201 7004

155140.21 5 linedevstate 2048 0 0

155140.21 5 callstate IDLE 66252 0 0

155140.21 5 WorkingMode@Idle=DroppingConsultCall

155140.21 5 ignoring this IDLE

155140.21 5 tapi Reply (LineEvReply) ok 66201 0

155140.21 5 lineDeallocateCall(66252) => 0

155140.21 5 [Failure Database] DB Query

155140.21 5 Jet mode used (To use ODBC mode specify ODBC Connect string)

155140.21 5 RVreplace start (strlen>100)

155140.21 5 About to execute Action Query

155140.25 5 [FAILED TRAN] Playing

155140.26 5 tts generate start[sorry the transfer failed... try again]

155140.48 5 tts generate end

155140.48 5 [FAILED TRAN] Playing (C:\Program Files\VoiceGuide\system\tts5.wav)

155140.50 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts5.wav]

155140.50 5 RunModule PLAY end

155140.50 5 TapiCbTrigClear

155143.84 5 wb(70716600)

155144.84 5 Play End line[5] (id=707166)

155144.84 5 LsPlayMsg EV_PLAY_FINISHED

155144.84 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

155144.85 5 Hanging up call... [Hangup Module]

155144.85 5 RecSoundStop ok

155144.85 5 PlaySoundStop ok

155144.85 5 fnHangupCall end

155144.86 5 linedevstate 2048 0 0

155144.86 5 callstate IDLE 66338 0 0

155144.86 5 WorkingMode@Idle=

155144.89 5 linedevstate 2048 0 0

155144.89 5 callstate IDLE 66286 0 0

155144.89 5 WorkingMode@Idle=

155144.89 5 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1

155144.89 5 tapi Reply (LineEvReply) ok 66184 0

155145.84 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

155145.84 5 ReinitTelephony due to IDLE start

155145.84 5 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:66338) 0

155145.86 5 tapic lineDeallocateCall(hConfCall:66286) 0

155145.86 5 tapic lineDeallocateCall(MainCall:66338) LINEERR_INVALCALLHANDLE [80000018]

155146.00 5 lineOpen(5) => 0

155146.00 5 Waiting for a call...

155146.00 5 lineOpen(5)LineHandle=66167

09/05/2003 06:36 AM

This bit now works..

When a transfer is connected succesfullky by pressing "1" the success path is not taken.. Please can you let me know what is wrong please because after the 3 way call is over i want the inital person called to stay on the phone with voiceguide and follow the success path but for some reason the FAIL path is always taken...

Thanks

155043.48 5 wb(64617900)

155044.48 5 Play End line[5] (id=646179)

155044.48 5 LsPlayMsg EV_PLAY_FINISHED

155044.50 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

155044.89 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

155044.89 5 [Transfer] Announced Conference to 105100441423325554 (TAPI)

155044.89 5 fn SrSetupConferenceTapi

155044.89 5 [Transfer] Number: 105100441423325554

155044.91 5 lineSetupConference(66338,66406,0,0) in SrSetupConferenceTapi => 66321

155045.31 5 tapi Reply (LineEvReply) ok 66321 0

155045.31 5 callstate CONFERENCED 66338 0 0

155045.31 5 linedevstate 2048 0 0

155045.31 5 callstate DIALTONE 66252 2 0

155045.38 5 lineDial(66252,105100441423325554) => 66235

155045.38 5 linedevstate 2048 0 0

155045.38 5 callstate ONHOLDPENDCONF 66286 0 0

155045.38 5 callstate DIALING 66252 0 0

155045.38 5 callstate PROCEEDING 66252 0 0

155045.38 5 callinfo CALLEDID

155050.45 5 callstate CONNECTED 66252,1,0

155050.45 5 WorkingModeTAPI@Connected=SetupConferenceAnnounced

155050.45 5 WorkingModeScript@Connected=

155050.46 5 lineMonitorDigits(66252) => 0

155050.46 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 123456, Digits

155050.52 5 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 123456, , 1

155050.70 5 PlaySoundStartNumbers ok

155050.71 5 tapi Reply (LineEvReply) ok 66235 0

155102.35 5 wb(65719407)

155103.35 5 Play End line[5] (id=657194)

155103.35 5 LsXferPlayAnn EV_PLAY_FINISHED

155103.35 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

155103.35 5 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 123456, Digits

155103.36 5 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 123456, , 1

155103.38 5 PlaySoundStartNumbers ok

155112.41 5 dtmf 1 (66252,49,2)

155112.41 5 LsXferPlayAnn 1

155113.42 5 PlaySoundStop ok

155113.42 5 dtmf 1 (66338,49,2)

155113.42 5 LsXferPlayAnn 1

155113.42 5 PlaySoundStop ok

155114.32 5 LsXferPlayAnn EV_PLAY_FINISHED

155114.32 5 lineAddToConference(66286,66252) in LsXferPlayAnn => 66218

155114.32 5 As no timeout path specified, setting max talk time to 600 seconds.

155114.65 5 tapi Reply (LineEvReply) ok 66218 0

155114.66 5 callstate CONFERENCED 66286 0 0

155114.66 5 callstate CONFERENCED 66252 0 0

155114.66 5 callstate CONNECTED 66286,1,0

155114.66 5 WorkingModeTAPI@Connected=

155114.66 5 WorkingModeScript@Connected=

155114.66 5 hConsultCall=66252 and strWorkingModeTAPI not defined

155139.18 5 dtmf 5 (66252,53,2)

155139.18 5 LsXferPlayAnn 5

155139.18 5 PlaySoundStop ok

155139.18 5 dtmf 5 (66338,53,2)

155139.18 5 LsXferPlayAnn 5

155139.20 5 PlaySoundStop ok

155140.16 5 LsXferPlayAnn EV_PLAY_FINISHED

155140.16 5 lineDrop(66252) => 66201

155140.16 5 TapiCbTrigSet 66201 7004

155140.21 5 linedevstate 2048 0 0

155140.21 5 callstate IDLE 66252 0 0

155140.21 5 WorkingMode@Idle=DroppingConsultCall

155140.21 5 ignoring this IDLE

155140.21 5 tapi Reply (LineEvReply) ok 66201 0

155140.21 5 lineDeallocateCall(66252) => 0

155140.21 5 [Failure Database] DB Query

155140.21 5 Jet mode used (To use ODBC mode specify ODBC Connect string)

155140.21 5 RVreplace start (strlen>100)

155140.21 5 About to execute Action Query

155140.25 5 [FAILED TRAN] Playing

155140.26 5 tts generate start[sorry the transfer failed... try again]

155140.48 5 tts generate end

155140.48 5 [FAILED TRAN] Playing (C:\Program Files\VoiceGuide\system\tts5.wav)

155140.50 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts5.wav]

155140.50 5 RunModule PLAY end

155140.50 5 TapiCbTrigClear

155143.84 5 wb(70716600)

155144.84 5 Play End line[5] (id=707166)

155144.84 5 LsPlayMsg EV_PLAY_FINISHED

155144.84 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

155144.85 5 Hanging up call... [Hangup Module]

155144.85 5 RecSoundStop ok

155144.85 5 PlaySoundStop ok

155144.85 5 fnHangupCall end

155144.86 5 linedevstate 2048 0 0

155144.86 5 callstate IDLE 66338 0 0

155144.86 5 WorkingMode@Idle=

155144.89 5 linedevstate 2048 0 0

155144.89 5 callstate IDLE 66286 0 0

155144.89 5 WorkingMode@Idle=

155144.89 5 WriteToLogFiles not called in LineEvCallState LogEntryWritten=1

155144.89 5 tapi Reply (LineEvReply) ok 66184 0

155145.84 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

155145.84 5 ReinitTelephony due to IDLE start

155145.84 5 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:66338) 0

155145.86 5 tapic lineDeallocateCall(hConfCall:66286) 0

155145.86 5 tapic lineDeallocateCall(MainCall:66338) LINEERR_INVALCALLHANDLE [80000018]

155146.00 5 lineOpen(5) => 0

155146.00 5 Waiting for a call...

155146.00 5 lineOpen(5)LineHandle=66167

09/07/2003 12:43 AM

After the conference call is accepted VoiceGuide should take the "Success" path if one is defined.

You can then do a variety of actions such as recording the call, or just branching to a Play module which does not play anything but just waits for a long time (using a Timeout path) and monitors for keypresses from either caller.

v5.0 and v5.1 was not taking the Success path if the call conference was done in TAPI mode - as you are using.

The new .EXE attached fixed this issue - it will take the "Success" path when the call conference is accepted.

The .EXE can probably be used to update a current v5.0 installation - but as it is based on a v5.1 .EXE I'd recommend having v5.1 installed first.

VgMulti.zip

09/08/2003 06:51 AM

ok thanks i downloaded and installed Version 5.1... I could not open the VG file you zipped up and tried it on a few computers.. please can you just send the actual file please so that i do not have to unzip.

Thanks

Matt Thompson

09/08/2003 07:40 AM

.exe was sent

09/08/2003 08:16 AM

Thanks. I now installed the new exe and v5.1 and when i try and do a 3 way call when the 3rd person is called there phone rings but as soon as the call is answered the call is hung up by voiceguide and no transfer is obviously made?

Really confused now.

101119.18 0 dial callque update id=1 next call time 0309081211

101119.18 0 dial callque DB update returned

101119.18 7 dial found entry: tel[1051651523140] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs] am[C:\Program Files\VoiceGuide\Scripts\recruitment\answer-machine-sue.vgs]

101119.19 7 Calling MakeCallEx(1051651523140)

101119.19 7 Dialing: 1051651523140

101119.19 7 MakeCall => 66133

101119.21 7 TapiCbTrigSet 66133 7002

101120.36 7 tapi Reply (LineEvReply) ok 66133 0

101120.36 7 TapiCbTrigClear

101120.36 7 linedevstate 2048 0 0

101120.36 7 callstate DIALTONE 66099 0 0

101120.36 7 callstate DIALING 66099 0 0

101120.36 7 callstate PROCEEDING 66099 0 0

101120.36 7 callinfo CALLEDID

101120.36 7 callinfo REASON

101120.40 7 Lev_CallerID [08712770002,]

101120.40 7 callinfo ORIGIN

101143.80 7 callstate CONNECTED 66099,1,0

101143.80 7 WorkingModeTAPI@Connected=

101143.80 7 WorkingModeScript@Connected=

101143.82 0 dial callque delete id=1

101143.83 7 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs

101143.84 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs,,,,,0

101143.84 0 Script Load C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs

101143.87 7 Loaded C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs into:2

101143.87 7 cl NewVgsVgm_RunModule module not found:

101143.87 2 tr NewVgsVgm_Goto 1

101143.87 2 tr NewVgsVgm_Goto 2

101143.89 7 [GetClientRecord] DB Query

101143.89 7 Jet mode used (To use ODBC mode specify ODBC Connect string)

101143.98 7 RVreplace start (strlen>100)

101143.98 7 About to execute Retrieve Operation [sELECT Title, Name, Surname, UKPhoneNumber, CallersName, CallStatus, LeadSource, CallSubject FROM NamesList WHERE PhoneNumber=1051651523140]

101145.06 7 [GetClientRecord] row count=1

101145.09 7 [Write 2 Screen] Run Program

101145.09 7 RVreplace start (strlen>100)

101145.10 7 running:[net send Server "Ave Kang LIVE CALL!.... Call about Working.... Source of advert was Web.... Last Call Status - .... Phone Number 00 34 56465654654..."] WindowMode:[NormalFocus]

101145.16 7 Run Program continuing...

101145.16 7 Going down On Success path.

101145.16 7 [HOLD Message] Playing

101145.16 7 tts generate start[blah blah blah please hold whilst we try reconect]

101149.04 7 tts generate end

101149.04 7 [HOLD Message] Playing (C:\Program Files\VoiceGuide\system\tts7.wav)

101149.11 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts7.wav]

101149.11 7 RunModule PLAY end

101149.14 2 tr NewVgsVgm_Goto end

101153.15 7 wb(17771500)

101154.15 7 Play End line[7] (id=177715)

101154.18 7 LsPlayMsg EV_PLAY_FINISHED

101154.18 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

101154.58 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

101154.59 7 [Transfer] Announced Conference to 1051661180060 (TAPI)

101154.60 7 fn SrSetupConferenceTapi

101154.60 7 [Transfer] Number: 1051661180060

101154.67 7 lineSetupConference(66099,66252,0,0) in SrSetupConferenceTapi => 66082

101158.83 7 tapi Reply (LineEvReply) ok 66082 0

101158.83 7 callstate CONFERENCED 66099 0 0

101158.83 7 linedevstate 2048 0 0

101158.85 7 callstate DIALTONE 66013 2 0

101158.94 7 lineDial(66013,1051661180060) => 65996

101158.94 7 linedevstate 2048 0 0

101158.95 7 callstate ONHOLDPENDCONF 66047 0 0

101158.96 7 callstate DIALING 66013 0 0

101158.98 7 callstate PROCEEDING 66013 0 0

101158.00 7 callinfo CALLEDID

101202.45 7 callstate CONNECTED 66013,1,0

101202.45 7 WorkingModeTAPI@Connected=SetupConferenceAnnounced

101202.45 7 WorkingModeScript@Connected=

101202.48 7 lineMonitorDigits(66013) => 0

101202.48 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 08712770002, Digits

101202.55 7 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 08712770002, , 1

101202.80 7 PlaySoundStartNumbers ok

101202.80 7 tapi Reply (LineEvReply) ok 65996 0

101204.78 7 Hanging up call... [Loop Current Drop detected]

101204.78 7 RecSoundStop ok

101205.79 7 PlaySoundStop ok

101205.79 7 fnHangupCall end

101205.79 7 callstate DISCONNECTED 66013,0,0

101205.81 7 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

101205.82 7 Hanging up call...

101205.84 7 RecSoundStop ok

101205.86 7 PlaySoundStop ok

101205.88 7 fnHangupCall end

101205.91 7 tapi Reply (LineEvReply) err 65962 LINEERR_OPERATIONFAILED [80000048]

101205.91 7 linedevstate 2048 0 0

101205.93 7 callstate IDLE 66099 0 0

101205.95 7 WorkingMode@Idle=

101206.01 7 tapi Reply (LineEvReply) ok 65979 0

101206.91 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

101206.91 7 ReinitTelephony due to IDLE start

101207.02 7 tapic lineDeallocateCall(ConsultCall:66013) 0

101207.02 7 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:66099) 0

101207.13 7 tapic lineDeallocateCall(hConfCall:66047) 0

101207.13 7 linedevstate 2048 0 0

101207.14 7 linedevstate 2048 0 0

101207.16 7 tapic lineDeallocateCall(MainCall:66099) LINEERR_INVALCALLHANDLE [80000018]

101207.31 7 lineOpen(7) => 0

101207.31 7 Waiting for a call...

101207.31 7 lineOpen(7)LineHandle=65945

101208.14 7 linedevstate 2048 0 0

101208.14 7 callstate OFFERING 65894 0 4

101208.16 7 callinfo CALLEDID

101208.16 7 callinfo ORIGIN

101208.17 7 ring 0

101214.16 7 ring 2

101214.16 7 Could not obtain handle to kill process. (new call) 292, 0

101214.16 7 Answer the call at 08-09-2003 10:12:14

101214.18 7 lineAnswer(65894) => 65877

101214.72 7 callstate CONNECTED 65894,1,0

101214.72 7 WorkingModeTAPI@Connected=

101214.72 7 WorkingModeScript@Connected=

101214.76 7 Inband detection not enabled

101214.77 7 StartLoadedVgs at 08-09-2003 10:12:14

101214.77 7 tapi Reply (LineEvReply) ok 65877 0

101214.79 7 [Play 1] Playing

101214.80 7 tts generate start[Connection failed]

101214.91 7 tts generate end

101214.91 7 [Play 1] Playing (C:\Program Files\VoiceGuide\system\tts7.wav)

101214.93 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts7.wav]

101214.93 7 RunModule PLAY end

101216.64 7 wb(20359200)

101217.66 7 Play End line[7] (id=203592)

101217.66 7 LsPlayMsg EV_PLAY_FINISHED

101217.66 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

101217.66 7 Hanging up call... [Hangup Module]

101217.68 7 RecSoundStop ok

101217.69 7 PlaySoundStop ok

101217.71 7 fnHangupCall end

101217.75 7 linedevstate 2048 0 0

101217.75 7 callstate IDLE 65894 0 0

101217.76 7 WorkingMode@Idle=

101217.80 7 tapi Reply (LineEvReply) ok 65860 0

101218.71 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

101218.71 7 ReinitTelephony due to IDLE start

101218.72 7 tapic lineDeallocateCall(MainCall:65894) 0

101218.86 7 lineOpen(7) => 0

101218.86 7 Waiting for a call...

101218.86 7 lineOpen(7)LineHandle=65843

09/08/2003 10:04 AM

This trace show that on this call the reason for hangup was:

101204.78 7 Hanging up call... [Loop Current Drop detected]

(about 2 seconds after "TsfrCallFrom.wav+08712770002+TsfrAskAccept.wav" started playing)

"Loop Current Drop detected" means that the telephone company indicated by dropping the loop current on line that the call is finished.. will have to ask why the phone company why this is happening - not too sure why it is happening now - have you seen these messages before on these lines?

A new version of VGMULTI.EXE which can ignore loop current drop will be emailed to you soon.

09/08/2003 10:09 AM

ok great look forward to getting the email...

not sure what the phone company are doing but this used wo work on v.5 so i think it must be a VG prob and not telefonica this time.

Thanks Matt

09/08/2003 10:48 AM

Loop current drop detection is done by the Dialogic card - once the Dialoigc card informs VoiceGuide that it has detect loop current drop then (by default at this time) VoiceGuide will hangup the call.

09/08/2003 11:56 AM

I added the file and changed the vg.ini file but it did not fix the fault.

135241.83 0 dial callque update id=337 next call time 0309081452

135241.83 0 dial callque DB update returned

135241.83 7 dial found entry: tel[105100441423325554] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs] am[C:\Program Files\VoiceGuide\Scripts\recruitment\answer-machine-sue.vgs]

135241.83 7 Calling MakeCallEx(105100441423325554)

135241.84 7 Dialing: 105100441423325554

135241.84 7 MakeCall => 65929

135241.84 7 TapiCbTrigSet 65929 7002

135242.59 7 tapi Reply (LineEvReply) ok 65929 0

135242.59 7 TapiCbTrigClear

135242.59 7 linedevstate 2048 0 0

135242.59 7 callstate DIALTONE 65963 0 0

135242.59 7 callstate DIALING 65963 0 0

135242.59 7 callstate PROCEEDING 65963 0 0

135242.59 7 callinfo CALLEDID

135242.59 7 callinfo REASON

135242.59 7 Lev_CallerID [01423325554,]

135242.59 7 callinfo ORIGIN

135257.71 7 callstate CONNECTED 65963,1,0

135257.71 7 WorkingModeTAPI@Connected=

135257.71 7 WorkingModeScript@Connected=

135257.73 0 dial callque delete id=337

135257.73 7 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs

135257.73 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs,,,,,0

135257.73 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs at idx=2

135257.75 7 cl NewVgsVgm_RunModule module not found:

135257.75 2 tr NewVgsVgm_Goto 1

135257.75 2 tr NewVgsVgm_Goto 2

135257.75 7 [GetClientRecord] DB Query

135257.75 7 Jet mode used (To use ODBC mode specify ODBC Connect string)

135257.75 7 RVreplace start (strlen>100)

135257.75 7 About to execute Retrieve Operation [sELECT Title, Name, Surname, UKPhoneNumber, CallersName, CallStatus, LeadSource, CallSubject FROM NamesList WHERE PhoneNumber=105100441423325554]

135257.79 7 [GetClientRecord] row count=1

135257.79 7 [Write 2 Screen] Run Program

135257.79 7 RVreplace start (strlen>100)

135257.80 7 running:[net send Server "Sue Thompson LIVE CALL!.... Call about .... Source of advert was .... Last Call Status - Good Number - Transfer Failed.... Phone Number ..."] WindowMode:[NormalFocus]

135257.80 7 Run Program continuing...

135257.80 7 Going down On Success path.

135257.82 7 [HOLD Message] Playing

135257.82 7 tts generate start[blah blah blah please hold whilst we try reconect]

135257.00 7 tts generate end

135257.00 7 [HOLD Message] Playing (C:\Program Files\VoiceGuide\system\tts7.wav)

135258.03 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts7.wav]

135258.03 7 RunModule PLAY end

135258.03 2 tr NewVgsVgm_Goto end

135301.98 7 wb(89467600)

135302.99 7 Play End line[7] (id=894676)

135302.99 7 LsPlayMsg EV_PLAY_FINISHED

135302.99 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

135303.39 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

135303.39 7 [Transfer] Announced Conference to 1051661180060 (TAPI)

135303.39 7 fn SrSetupConferenceTapi

135303.39 7 [Transfer] Number: 1051661180060

135303.39 7 lineSetupConference(65963,65946,0,0) in SrSetupConferenceTapi => 65980

135307.53 7 tapi Reply (LineEvReply) ok 65980 0

135307.53 7 callstate CONFERENCED 65963 0 0

135307.53 7 linedevstate 2048 0 0

135307.53 7 callstate DIALTONE 65861 2 0

135307.60 7 lineDial(65861,1051661180060) => 65878

135307.60 7 linedevstate 2048 0 0

135307.60 7 callstate ONHOLDPENDCONF 65827 0 0

135307.60 7 callstate DIALING 65861 0 0

135307.60 7 callstate PROCEEDING 65861 0 0

135307.60 7 callinfo CALLEDID

135311.11 7 callstate CONNECTED 65861,1,0

135311.11 7 WorkingModeTAPI@Connected=SetupConferenceAnnounced

135311.11 7 WorkingModeScript@Connected=

135311.11 7 lineMonitorDigits(65861) => 0

135311.11 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 01423325554, Digits

135311.13 7 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 01423325554, , 1

135311.14 7 PlaySoundStartNumbers ok

135311.14 7 tapi Reply (LineEvReply) ok 65878 0

135314.08 7 callstate DISCONNECTED 65861,0,0

135314.08 7 LsXferPlayAnn EV_REMOTEPARTY_DISCONNECT

135314.08 7 lineDrop(65861) in DropConsultingCall_Fail => 65758

135314.08 7 TapiCbTrigSet 65758 7004

135314.08 7 Loop Current Drop detected - but in VG.INI LoopCurrentDrop = Ignore

135314.08 7 tapi Reply (LineEvReply) err 65758 LINEERR_RESOURCEUNAVAIL [8000004B]

135314.08 7 lineDeallocateCall(65861) => 0

135314.09 7 [Trans Fail Database] DB Query

135314.09 7 Jet mode used (To use ODBC mode specify ODBC Connect string)

135314.09 7 RVreplace start (strlen>100)

135314.10 7 About to execute Action Query

135314.12 7 [FAILED TRAN] Playing

135314.12 7 tts generate start[sorry the transfer failed... try again]

135314.21 7 tts generate end

135314.21 7 [FAILED TRAN] Playing (C:\Program Files\VoiceGuide\system\tts7.wav)

135315.23 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts7.wav]

135315.23 7 RunModule PLAY end

135315.23 7 TapiCbTrigClear

135318.54 7 wb(91088900)

135319.54 7 Play End line[7] (id=910889)

135319.54 7 LsPlayMsg EV_PLAY_FINISHED

135319.54 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

135319.55 7 Hanging up call... [Hangup Module]

135319.56 7 RecSoundStop ok

135319.56 7 PlaySoundStop ok

135319.56 7 fnHangupCall end

135319.60 7 linedevstate 2048 0 0

135319.60 7 callstate IDLE 65963 0 0

135319.60 7 WorkingMode@Idle=

135319.63 7 tapi Reply (LineEvReply) ok 65707 0

135320.54 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

135320.54 7 ReinitTelephony due to IDLE start

135320.55 7 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:65963) 0

135320.65 7 tapic lineDeallocateCall(hConfCall:65827) 0

135320.66 7 linedevstate 2048 0 0

135320.66 7 tapic lineDeallocateCall(MainCall:65963) LINEERR_INVALCALLHANDLE [80000018]

135320.84 7 lineOpen(7) => 0

135320.84 7 Waiting for a call...

135320.84 7 lineOpen(7)LineHandle=65741

09/09/2003 01:37 AM

In he trace file we can see:

135311.11 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 01423325554, Digits
135311.13 7 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 01423325554, , 1

135311.14 7 PlaySoundStartNumbers ok

135311.14 7 tapi Reply (LineEvReply) ok 65878 0

135314.08 7 callstate DISCONNECTED 65861,0,0

Looks like the TAPI driver for the card is now sending "DISCONNECTED" as well when it detects loop current drop.

Not too sure why it's doing this now - it did not do this in the previous trace.

What happens to the first called person during all this time?

The reaction to loop current drop has been modified in new version of VGMULTI.EXE - you can see in the trace:

135314.08 7 Loop Current Drop detected - but in VG.INI LoopCurrentDrop = Ignore

In all the previous traces posted before no issues with "DISCONNECTED" or Loop Current Drop were apparent - we can see the "Accept Call..." messages playing OK.

Maybe a good approach to resolving this would be to look at what has changed with the system to make the Dialoigc driver report "DISCONNECT" soon after connecting to second number... after all that part was working fine beforehand...

Does this happen every time the transfer is attempted, or only on occasions?

What is happening with hookflash lengths - is the first caller always properly placed on hold now?

09/09/2003 06:49 AM

What happens to the first called person during all this time?

the first person is put on hold ok but then when the phone gets hung up on the 2nd person called the first person gets hung up on also.

What is weird is that as soon as the call is picked up by the last person to be called they instantly get sent down the transfer failed route and played my transfer failed message. "sorry the transfer failed... try again"

083502.15 0 dial callque update id=621 next call time 0309091035

083502.16 0 dial callque DB update returned

083502.16 7 dial found entry: tel[1051651523140] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs] am[C:\Program Files\VoiceGuide\Scripts\recruitment\answer-machine-sue.vgs]

083502.22 7 Calling MakeCallEx(1051651523140)

083502.23 7 Dialing: 1051651523140

083502.23 7 MakeCall => 66065

083502.26 7 TapiCbTrigSet 66065 7002

083503.02 7 tapi Reply (LineEvReply) ok 66065 0

083503.02 7 TapiCbTrigClear

083503.02 7 linedevstate 2048 0 0

083503.02 7 callstate DIALTONE 66047 0 0

083503.03 7 callstate DIALING 66047 0 0

083503.03 7 callstate PROCEEDING 66047 0 0

083503.03 7 callinfo CALLEDID

083503.03 7 callinfo REASON

083503.03 7 Lev_CallerID [01423325554,]

083503.03 7 callinfo ORIGIN

083513.28 7 callstate CONNECTED 66047,1,0

083513.28 7 WorkingModeTAPI@Connected=

083513.28 7 WorkingModeScript@Connected=

083513.31 0 dial callque delete id=621

083513.34 7 Live person answered, starting C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs

083513.36 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs,,,,,0

083513.36 0 Script Load C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs

083513.38 7 Loaded C:\Program Files\VoiceGuide\Scripts\recruitment\answered-call-transfered.vgs into:2

083513.38 7 cl NewVgsVgm_RunModule module not found:

083513.38 2 tr NewVgsVgm_Goto 1

083513.39 2 tr NewVgsVgm_Goto 2

083513.39 7 [GetClientRecord] DB Query

083513.40 7 Jet mode used (To use ODBC mode specify ODBC Connect string)

083513.49 7 RVreplace start (strlen>100)

083513.49 7 About to execute Retrieve Operation [sELECT Title, Name, Surname, UKPhoneNumber, CallersName, CallStatus, LeadSource, CallSubject FROM NamesList WHERE PhoneNumber=1051651523140]

083514.91 7 [GetClientRecord] row count=1

083514.94 7 [Write 2 Screen] Run Program

083514.94 7 RVreplace start (strlen>100)

083514.95 7 running:[net send Server "Ave Kang LIVE CALL!.... Call about Working.... Source of advert was Web.... Last Call Status - LEFT MESSAGE.... Phone Number 00 34 56465654654..."] WindowMode:[NormalFocus]

083514.98 7 Run Program continuing...

083514.98 7 Going down On Success path.

083514.98 7 [HOLD Message] Playing

083514.98 7 tts generate start[blah blah blah please hold whilst we try reconect]

083518.12 7 tts generate end

083518.12 7 [HOLD Message] Playing (C:\Program Files\VoiceGuide\system\tts7.wav)

083518.23 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts7.wav]

083518.23 7 RunModule PLAY end

083518.24 2 tr NewVgsVgm_Goto end

083522.25 7 wb(36079800)

083523.26 7 Play End line[7] (id=360798)

083523.29 7 LsPlayMsg EV_PLAY_FINISHED

083523.29 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

083523.69 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

083523.70 7 [Transfer] Announced Conference to 1051661180060 (TAPI)

083523.70 7 fn SrSetupConferenceTapi

083523.70 7 [Transfer] Number: 1051661180060

083523.72 7 lineSetupConference(66047,66099,0,0) in SrSetupConferenceTapi => 66030

083527.85 7 tapi Reply (LineEvReply) ok 66030 0

083527.85 7 callstate CONFERENCED 66047 0 0

083527.86 7 linedevstate 2048 0 0

083527.86 7 callstate DIALTONE 65945 2 0

083527.92 7 lineDial(65945,1051661180060) => 65928

083527.92 7 linedevstate 2048 0 0

083527.93 7 callstate ONHOLDPENDCONF 65979 0 0

083527.93 7 callstate DIALING 65945 0 0

083527.93 7 callstate PROCEEDING 65945 0 0

083527.93 7 callinfo CALLEDID

083531.43 7 callstate CONNECTED 65945,1,0

083531.43 7 WorkingModeTAPI@Connected=SetupConferenceAnnounced

083531.44 7 WorkingModeScript@Connected=

083531.45 7 lineMonitorDigits(65945) => 0

083531.45 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 01423325554, Digits

083531.51 7 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, 01423325554, , 1

083531.82 7 PlaySoundStartNumbers ok

083531.82 7 tapi Reply (LineEvReply) ok 65928 0

083533.95 7 Loop Current Drop detected - but in VG.INI LoopCurrentDrop = Ignore

083533.96 7 callstate DISCONNECTED 65945,0,0

083533.96 7 LsXferPlayAnn EV_REMOTEPARTY_DISCONNECT

083533.96 7 lineDrop(65945) in DropConsultingCall_Fail => 65911

083533.97 7 TapiCbTrigSet 65911 7004

083533.97 7 tapi Reply (LineEvReply) err 65911 LINEERR_RESOURCEUNAVAIL [8000004B]

083533.97 7 lineDeallocateCall(65945) => 0

083533.97 7 [Trans Fail Database] DB Query

083533.97 7 Jet mode used (To use ODBC mode specify ODBC Connect string)

083533.98 7 RVreplace start (strlen>100)

083533.98 7 About to execute Action Query

083534.04 7 [FAILED TRAN] Playing

083534.04 7 tts generate start[sorry the transfer failed... try again]

083534.27 7 tts generate end

083534.28 7 [FAILED TRAN] Playing (C:\Program Files\VoiceGuide\system\tts7.wav)

083535.29 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts7.wav]

083535.29 7 RunModule PLAY end

083535.30 7 TapiCbTrigClear

083538.60 7 wb(37696200)

083539.62 7 Play End line[7] (id=376962)

083539.62 7 LsPlayMsg EV_PLAY_FINISHED

083539.62 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

083539.63 7 Hanging up call... [Hangup Module]

083539.63 7 RecSoundStop ok

083539.63 7 PlaySoundStop ok

083539.63 7 fnHangupCall end

083539.68 7 linedevstate 2048 0 0

083539.68 7 callstate IDLE 66047 0 0

083539.68 7 WorkingMode@Idle=

083539.74 7 tapi Reply (LineEvReply) ok 65894 0

083540.64 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

083540.64 7 ReinitTelephony due to IDLE start

083540.64 7 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:66047) 0

083540.75 7 tapic lineDeallocateCall(hConfCall:65979) 0

083540.75 7 linedevstate 2048 0 0

083540.75 7 tapic lineDeallocateCall(MainCall:66047) LINEERR_INVALCALLHANDLE [80000018]

083540.93 7 lineOpen(7) => 0

083540.94 7 Waiting for a call...

083540.94 7 lineOpen(7)LineHandle=65877

083541.99 7 linedevstate 2048 0 0

083541.99 7 callstate OFFERING 65826 0 4

083541.99 7 Could not obtain handle to kill process. (new call) 1160, 0

083541.99 7 Answer the call at 09-09-2003 08:35:41

083542.01 7 lineAnswer(65826) => 65809

083542.01 7 callinfo CALLEDID

083542.01 7 callinfo ORIGIN

083542.02 7 ring 0

083542.91 7 callstate CONNECTED 65826,1,0

083542.91 7 WorkingModeTAPI@Connected=

083542.91 7 WorkingModeScript@Connected=

083542.95 7 Inband detection not enabled

083542.95 7 StartLoadedVgs at 09-09-2003 08:35:42

083542.95 7 tapi Reply (LineEvReply) ok 65809 0

083542.95 7 [Play 1] Playing

083542.95 7 tts generate start[Connection failed]

083543.05 7 tts generate end

083543.05 7 [Play 1] Playing (C:\Program Files\VoiceGuide\system\tts7.wav)

083543.06 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\tts7.wav]

083543.06 7 RunModule PLAY end

083544.75 7 wb(38573400)

083545.76 7 Play End line[7] (id=385734)

083545.76 7 LsPlayMsg EV_PLAY_FINISHED

083545.76 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

083545.77 7 Hanging up call... [Hangup Module]

083545.77 7 RecSoundStop ok

083545.77 7 PlaySoundStop ok

083545.77 7 fnHangupCall end

083545.81 7 linedevstate 2048 0 0

083545.81 7 callstate IDLE 65826 0 0

083545.81 7 WorkingMode@Idle=

083545.99 7 tapi Reply (LineEvReply) ok 65792 0

083546.89 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

083546.89 7 ReinitTelephony due to IDLE start

083546.89 7 tapic lineDeallocateCall(MainCall:65826) 0

083547.04 7 lineOpen(7) => 0

083547.04 7 Waiting for a call...

083547.04 7 lineOpen(7)LineHandle=65791

Maybe a good approach to resolving this would be to look at what has changed with the system to make the Dialoigc driver report "DISCONNECT" soon after connecting to second number... after all that part was working fine beforehand...

Only thing that has changed was the uninstall of v5 and install of the new version as instructed.

Does this happen every time the transfer is attempted, or only on occasions?

Yes

What is happening with hookflash lengths - is the first caller always properly placed on hold now?

This is fine now

Conferencing on outgoing calls

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