Vg 7 - Licence Issue

[Guest miva]

Hi,

 

We have upgraded to VG 7 and now need to confirm that the licences we purchased are active?

 

At present we are getting these notices in the log file and support forum searches show that this is related to a licencing issue.

 

143331.656 9 2 answering the call (picking up the line)

143331.656 9 ****************************************************

143331.656 9 2 AnswerTheCall: Evaluation time expired

143331.656 9 ****************************************************

 

What is the process?

[SupportTeam]

For now in v7 the registration confirmation is contained in the vgEngine log file, just after the lib_num2wav scan report.

 

If the registration confirmation is missing there then the system is running in evaluation mode.

 

eg: look at the line in bold:

 

130212.660 5 lib_num2wav.vbs read begin

130212.660 5 lib_num2wav.vbs scan string begin (21805)

130212.660 5 ---

130212.660 5 Digits | Digits to be spoken : | Digits

130212.660 5 Number | Number to be spoken : | Number

130212.675 5 Number - comma as decimal | Number to be spoken : | Number_CommaAsDecimal

130212.675 5 Amount - Dollars | Amount : | AmountDollars

130212.675 5 Amount - Dollars And Cents | Amount : | AmountDollarsAndCents

130212.675 5 Amount - Cents | Amount in cents : | AmountCents

130212.675 5 Date - MMDD | MMDD or MM/DD: | DateMMDD

130212.675 5 Date - MMDD - DM | MMDD or MM/DD: | DateMMDD_DM

130212.675 5 Date - DDMM | DDMM or DD/MM: | DateDDMM

130212.675 5 Date - DDMM - MD | DDMM or DD/MM: | DateDDMM_MD

130212.691 5 Date - MMDDYYYY | MMDDYYYY or MM/DD/YYYY: | DateMMDDYYYY

130212.691 5 Date - MMDDYYYY - DMY | MMDDYYYY or MM/DD/YYYY: | DateMMDDYYYY_DMY

130212.691 5 Date - DDMMYYYY | DDMMYYYY or DD/MM/YYYY: | DateDDMMYYYY

130212.691 5 Date - DDMMYYYY - MDY | DDMMYYYY or DD/MM/YYYY: | DateDDMMYYYY_MDY

130212.691 5 Time am/pm - HHNN | Time in format HHNN or HH:NN | TimeHHNN

130212.691 5 Time 24 hour - HHNN | HHNN or HH:NN | TimeHHNN24

130212.691 5 Date & Time - MMDDHHNN | MMDDHHNN or MM/DD, HH:NN: | DateTimeMMDDHHNN

130212.691 5 Date & Time - DDMMHHNN | DDMMHHNN or DD/MM, HH:NN: | DateTimeDDMMHHNN

130212.691 5 Date & Time - MSSQL format | YYYY-M-D HH:NN:SS | DateTimeMSSQL

130212.691 5 Date & Time - SQL Long Date & Time | M/D/YYYY H:NN:SS AM/PM | DateTimeSQLLongDateTime

130212.691 5 Date & Time - Mid Date, Long Time | D-MMM-YY HH:NN:SS AM/PM | DateTimeMidDateLongTime

130212.691 5 Time - HH:NN:SS AM/PM | HH:NN:SS AM/PM | DateTimeLongTime

130212.691 5 ---

130212.691 5 lib_num2wav.vbs read complete

130212.707 5 reg Enterprise, VG Dialer, lines: 120 id: | HQ282762 | HK499216

130212.707 5 OpenChannels start

 

 

[Guest miva]

Thanks for the update.

 

Searched the log file and found the following:

 

1129_1332_vgEngine.txt STATES:

133256.328 5 lib_num2wav.vbs read complete

133256.328 5 no license file C:\Program Files\VoiceGuide\userinfo.lic

133256.343 5 reg , lines: 30 id: | FX031530

 

I restarted the service to continue testing and the new log file is below.

1129_1441_vgEngine.txt STATES

144107.531 5 lib_num2wav.vbs read complete

144107.546 5 reg , lines: 30 id: | FX031530

144107.546 5 OpenChannels start

144107.546 5 OpenChannels set ktTel_LineOpen loop st

 

I can confirm there is a userinfo.lic file but do not want to post it to this forum for you to review. Prior to the creation of the latest log file I did use VG Licence Manager to enter the registration information that I had.

What can I do next to ensure the system is licenced other than make another 10 calls?

 

[SupportTeam]

A line:

 

reg , lines: 30 id: | FX031530

 

means that the software is running in evaluation mode. (evaluation mode allows for up to 30 channels to be used)

 

Right now in v7 when entering the license in the License Manager the following 4 lines of the license need to be cut and pasted into the "License details" text box:

 

Name=xxxxxxx

Company=xxxxxxx

Code=xxxxx-xxxxx-xxxxx-xxxxx

ForUniqueId=xxxxxxxx

 

And the "Activate License" button pressed.

 

Then restart VoiceGuide IVR service.

 

If after restart the license still does not take then please send an email to sales@voiceguide.com advising that the supplied license does not seem to work, providing the license used and the order details.

[svitex]

I can't activate the product.

 

I 've written in a .txt file the Unique Id, The code etc...

I've verified many times. It's exactly like your sample.

 

I've clicked on the Activate Button but VoiceGuide 7 is already in trial mode.

[SupportTeam]

Please contact sales@voiceguide.com with any registration code related enquiries. In your email please provide the trace from v7, and the userinfo.lic file from VG's directory.