Another Caller Id Question

[trosey]

Hi support,

 

Sorry for bothering you with another caller ID question, but I am stumped. We recently switched hardware for our system and upgraded to VoiceGuide for Dialogic 6.0.3377 Professional.

 

With the previous system we were able to save the caller ID info into a text file but with the new version we are unable to save the caller ID info to a text file. I can see the caller ID info in the call log. I am attaching a copy of the script we are using.

 

Thanks.

 

-Tom

112107.vgs

[SupportTeam]

I think the issues here is that the starting module in the script is [Play 4], not the VBScript module.

 

Please change the starting module to be the VBScript module, and the VBScript which does the saving of call data will then be ran.

 

[trosey]

Actually, that portion works fine. It's the "Save Data to File" module that isn't working. The only thing that gets written to the text file is the $RV_CIDNUMBER string, not the value of the variable.

 

I've attached a copy of the "do_not.txt" file. This file is supposed to contain the caller ID info if the caller pressed the digit 1. This worked in the older version.

 

Thanks.

do_not.txt

[SupportTeam]

Attacehd file shows that the command line is trying to echo $RV_CIDNNUMBER, not $RV_CIDNUMBER (there is an extra "N" in the current version).

 

Change $RV_CIDNNUMBER to $RV_CIDNUMBER and it should be OK.

 

 

[trosey]

Arrrg!

 

I don't know how many times I've looked at that!

 

Thanks so much!