Outdialer: How To Log A Numeric Response

[diabco]

We have our Outdialer message prompting the person anwering the phone to hit a numeric key, which we have pathed to the next step. But how can we capture that numeric response in the Outdialer_Contacted_Human.txt file? Or is there another way to capture the response. I am not a VB programmer, so any help here is greatly appreciated.

[SupportTeam]

The response would be saved automatically by VoiceGuide in the script's log file. The script log fiels are created in the same directory where the script is located.

 

The entered numbers etc can also be saved to the any database/file/etc from within the script.

 

The Outdialer_Contacted_Human.txt file is just use to store the call outcome itself, not any script related information.

[diabco]

Would you direct me to a script file that saves the response to a text file? Or show me an example of how to program this in the script, thanks.

[SupportTeam]

Examples of this are provided in the Help file pages on the Run Program and Run VBScript modules:

 

http://www.voiceguide.com/vghelp/source/ht...drunprogram.htm

http://www.voiceguide.com/vghelp/source/html/modvbs.htm

 

Also see the Credit Card Payment demo script, in C:\Program Files\VoiceGuide\Scripts\Credit Card Payment. This script saves the entered data to a file.

[diabco]

Does the script log file (*.vgl) get erased each time the script is used? Or does data append to the log file each time it is used?

[SupportTeam]

.vgl is appended to.

 

Easy to check for yourself: make two or more calls and look at the .vgl - you'll see all the calls are listed there.