Having System Answer Only At Certain Times

[SupportTeam]

Amy wrote:

 

We don't start the program while we are in business. We don't want any voicemail up during business hours. However we want the program to automatically answer starting at 6:00 pm Monday-Friday and all day Sat & Sun.

 

Any suggestions?

 

[SupportTeam]

The script should be setup to "Start without answering the call", and then the first module should be a Time Switch module.

 

Use the Time Switch module to rout calls to either the rest of the script (the part that does the voicemail etc) or route the call to a Hangup module.

 

If you route the call to the hangup module the script will end without ever answering the call.

 

See attached sample script which demonstrates the approach.

AfterOfficeHours.vgs