Return The Line After Voice Message

[Guest cargonet]

Dear Support Team

 

I must say the voiceguide product is stable after I settle all the issues, function is nice.

 

I face once issue highlight from my client. they request

 

after for example, the vg speaks

press 1 for order tracking, 2 for staff1, 3 for staff 2 (which transfer to a few paticular extension)

as sometime the staff are busy so the line will finally come back to voice guide again

 

is it possible that

press 1 for order tracking, press 2 to speak ot CS officer, then return the line for every extension to be able pickup ?

 

thanks very much

Kevn

 

 

[SupportTeam]

Are you trying to determine which CS extensions are available, and then transfer the call to that extension?

 

Easiest way to do this is to setup a 'hunt-group' within your PBX and then transfer the call to the hunt group's extension. A 'hunt-group' is a PBX feature which sends calls to an extension within the hunt group that is available.

 

Only other way would be for VG to get information from the PBX as to which extensions are available though some sort of a CTI interface. Does your PBX have a CTI interface of some sort?

 

[Guest cargonet]

Dear Support Team

 

In fact, the client wants

 

1. the small office (4 line) but have 8 extension phone set

2. currently we use vg to transfer only to one line per time

3. but they want: once caller press 2, then all extension can ring and be able pick up the call.

 

Is there any way to do this, it is a key phone system, not pbx, and no CTI at all.

 

Thanks

Kevin

[SupportTeam]

How can the phone system you have be made to ring all extensions at the same time? Is it achieved by making a transfer to special extension code?

[Guest cargonet]

Dear Support Team

 

Sorry to make the thing not clear.

 

It is just like a call coming in, all extension will ring, but VG will pickup the phone and connect the caller with voice messages, and if caller press 2, then all extension will ring again.

 

In fact, I just want to know whether it is viable and can be achieved ? as I have less knowledge in the phone system myself.

 

Thanks

Kevin

 

 

How can the phone system you have be made to ring all extensions at the same time? Is it achieved by making a transfer to special extension code?

 

[SupportTeam]

Are you able to achieve this "all extensions ringing" state after answering the call manually on one of the extensions?

[Guest cargonet]

Dear Support Team

 

If this is not able to achieve, is it possible to achieve the on-hold function based on the transfer function of VG ?

 

I guess in this on-hold status, the extension may not ring, but can show one-line is blinking.

 

Thanks

Kevin

 

Are you able to achieve this "all extensions ringing" state after answering the call manually on one of the extensions?

 

[SupportTeam]

Not sure what you mean by "show one-line is blinking", but if you are able to achieve this when doing a transfer manually the VoiceGuide can do it as well. Just replicate what needs to be done in VoiceGuide.