Dialing Internationally

[Guest DashboardResearch]

Hi

 

I am using Vg 5 and i am trying to dial internationally starting with "00" and then the number and voice guide is not dialing out, for example to dial the UK i dial 00441902876034, this number works if i call directly on my cell phone but once i dial using voice guide it doesn't work. What might the problem be?

 

**note the number i provided here is a false number.

[SupportTeam]

Are you using Analog lines on this system? If yes then most likely you need to add some pauses between the international code and the country code. Commas are used to add the pauses. Try dialing the number like this:

 

00,441902876034

 

or maybe even like this:

 

00,44,1902876034

[Guest DashboardResearch]

Are you using Analog lines on this system? If yes then most likely you need to add some pauses between the international code and the country code. Commas are used to add the pauses. Try dialing the number like this:

 

00,441902876034

 

or maybe even like this:

 

00,44,1902876034

 

 

Hi

 

I am using Analog lines, i have tried to dial the numbers as you suggested but its still not working.

Is there some set up in voice guide or on my dialogic cards that might need to be cofigured?

 

Please help

[SupportTeam]

Are these analog lines enabled for international dialing?

 

What numbers do you dial when calling and international number on these analog lines using an analog handset attached to them?

 

[Guest DashboardResearch]

Are these analog lines enabled for international dialing?

 

What numbers do you dial when calling and international number on these analog lines using an analog handset attached to them?

 

 

Hi

 

All the analog lines are enabled to dial internationally

 

I dial numbers like 00,441902765234 as you advised

 

Please Help

[SupportTeam]

Are you able to dial and connect to international lines when making calls on these lines using an analog handset connected to those lines?

 

What digits do you dial to connect to international numbers when calling on those lines?

[Guest DashboardResearch]

Are you able to dial and connect to international lines when making calls on these lines using an analog handset connected to those lines?

 

What digits do you dial to connect to international numbers when calling on those lines?

 

Hi support Team

 

Thank you for help, the problem was with my hardware it was not configured to dial internationally. When i configured my hardware voiceguide was able to dial internationally, numbers 00441902798023 and 00,441902789023 work. I hope this info will help someone with the same problem as i had.

 

Thanks again,

 

Bye

[SupportTeam]

Good to hear it's all working fine now. Thanks for letting us know.