New To Vg

[ggm]

I have uninstall voiceguide and started all over, I’m new to voiceguide, but I will learn it as I go on.

 

 

(1)

 

i get this prompt in the windows services program when trying to start the voiceguide service

 

 

"the voiceguide IVR service on local computer has started and then stopped. some services stp automatically, for example, if they have no work to do, the performance log and alert service."

 

(2)

 

when trying to set voiceguide as dependant in the services tab the options field is not usable.

Therefore I have not been able to make this setting.

 

Any help is appreciated.

Tahnks

 

[SupportTeam]

Which version of VoiceGuide are you using?

 

Which Dialogic card are you using?

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the startup problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

ktTel=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[ggm]

Which version of VoiceGuide are you using? VERSION 7 AS FAR AS I RECEIVED THE DL, ALTHOUGH THE SCRIPT DESIGNER SAY VER 6

 

Which Dialogic card are you using? D/4PCIU4S

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the startup problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

ktTel=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

VG.INI.zip

[SupportTeam]

We would need to find out more about your system.

 

Please see the questions and instructions we posted in our previous post.

 

[ggm]

We would need to find out more about your system.

 

Please see the questions and instructions we posted in our previous post.

 

[ggm]

I AM USING VERSION 7

 

I AM USING A DIALOGIC D/4PCIU4S

 

I AM ENCLOSING A ZIPPED FILE CALL VG.INI

THIS FILE I COPIED AFTER MAKING THESE CHANGES TO THE FILE BEFORE RESTARTING VOICEGUIDE

VG.INI.zip

[SupportTeam]

Please read the instructrions provided...

 

We need to see the trace files from VG's \log\ subdirectory to be able to see whast is happening on the system.