Guest snyingi Report post Posted 01/31/2008 04:06 AM Hi, I am new to VoiceGuide ...looks user friendly . How do I create an outbound appointment reminder application that reads a database with names and appointment date & time , requests the called party to confirm by pressing 1 or reschedule press 2. Then, have the results in a report. Best regards, Stellar Share this post Link to post
SupportTeam Report post Posted 01/31/2008 04:30 AM The outgoing calls need to be loaded into the "OutDial" outbound calls database. You can load the calls in many different ways. Please read: http://www.voiceguide.com/vghelp/source/ht...iallistinto.htm The script which is selected to run when call is answered should play the appropriate information. The individual details for that call can be retrieved from another Database by the script, or can be specified as Result Variables when the call is loaded (in the RV field in OutDial DB). The script after receiving an answer from caller can update databases or transfer call to operator etc. If the person is uncontactable then you can also specify a VBScript or command to run when the number of retries is exhausted. If you get stuck on creating the scripts etc then just post your current scripts and/or questions here and we can point you in the right direction. Share this post Link to post
