Need Help With Simple Script

[SupportTeam]

Ankur wrote:

 

I need following features in IVRS, please explain where to go and make the settings for the same.

 

Part I - Normal Office hours

1. Someone calls our office

2. He listens to intro message

3. the call is then transfered instantly as the message finishes to another PBX line

4. Receptionist sitting there picks the phone and answers.

 

Part II - Outside office hours

1. Someone calls the office

2. He listens to intro message (Now the intro message turns into Voice Recorder)

3. Message is recorded

4. After recording of message, the IVRS system dials to my home telephone number and I am able to listen the recorded message.

 

Please if you can help me in this regard, I'll be thankful to you.

 

Thanks

Ankur

[SupportTeam]

A script would look like this:

 

 

 

The "Is Office Open ?" module evaluates:

 

($RV_HOUR>=9) and ($RV_HOUR<17)

 

and then:

 

on {true} goto [Play Intro Message]

on {false} goto [Voicemail Box 0001]

 

and Voicemail box 0001 needs to be set up to forward the recorded messages to the desired number...

 

That’s it...

 

I'll attach the script as well (sound files not included...) :

OfficeHours.vgs