Script Test Failure

[ggm]

Hello, Support Staff

 

when calling into the service, the script runs fine until a user tries to record a message when prompted.

at this point the script terminates and hangs up.

 

i am including sysyem info, logs and the current script being used.

 

please help, thanks

 

 

WINDOWS XP PROFESSIONAL VERSION 2002

SERVICE PACK 2

 

PENTIUM 4 CPU 2.80GHZ

2.79GHZ, 1.00 GB OF RAM

 

VOICEGUIDE VERSION 7

 

DIALOGIC D/4PCIU4S

login.zip

0130_0303_vgEngine.zip

[SupportTeam]

Trace shows that the recording is made just fine. The recorded files are created in C:\ChatLine\Intro\.

 

It looks like the following module: [loginRecIntro_CheckRecLength] was modified to not contain any expression to evaluate, and the system then hangs up.

 

Ensure that [loginRecIntro_CheckRecLength] in the version of the script which you are using contains expression

 

$RV[loginNewUser_RecIntro_Rec_RecLen100ms] > 30

 

as in the original example script provided.

 

 

 

111914.531 9 4 state [loginNewUser_RecIntro_Rec] Recording C:\ChatLine\Intro\616216.wav

111914.578 9 4 RecSoundStart [C:\ChatLine\Intro\616216.wav] ok

111914.578 9 4 timer set 120 EV_TIMEOUT_GOTOMODULE

111914.578 9 4 ev Dialogic 129,TDX_PLAY, crn=0, 922687,0,0,,,

111914.578 9 4 ScriptEventCode TDX_PLAY, code=129, state=1201

111914.578 9 4 LsRecRecording EV_UNKNOWN_129,TDX_PLAY

111914.578 9 4 path {TDX_PLAY} not found

111929.218 13 tcpsl StatusLink connect

111929.218 13 LineStatus listener tcp socket openeed: 7130

111936.281 9 4 ScriptEventCode EV_SILENCE_DETECTED, code=9300, state=1201

111936.281 9 4 LsRecRecording EV_SILENCE_DETECTED,EV_SILENCE_DETECTED

111936.281 9 4 path {EV_SILENCE_DETECTED} not found

111936.281 9 4 rv rec length: loginNewUser_RecIntro_Rec_RecLen100ms = 167

111936.281 9 4 rv add [loginNewUser_RecIntro_Rec_RecLen100ms]{167}

...

111936.296 9 4 state [loginRecIntro_CheckRecLength] Evaluate []

111936.296 9 4 eval[]

111936.312 9 4 CreateInstance ScriptControl objSC is: [system.__ComObject]

111936.312 9 4 objReturn is NULL

111936.312 9 4 rvns add [loginRecIntro_CheckRecLength_Input]{}

111936.312 9 4 rvns add [loginRecIntro_CheckRecLength]{}

111936.312 9 4 Eval Expr result:[]

 

 

 

[ggm]

support staff, hi again

 

i reinstalled original downloaded script login.vgs and confirmed that

[loginRecIntro_CheckRecLength] in the version of the script which i am using contains expression

 

$RV[loginNewUser_RecIntro_Rec_RecLen100ms] > 30

 

when calling into the service, the script runs fine until a user tries to record a message when prompted.

at this point the script terminates and hangs up.

 

in the line status i can see that there is a path fail when it occures.

 

same problem. so i reinstalled dialogic 6.0 and reinstalled voiceguide 7.4 same issues.

 

i am enclosing trace files again, also the current script used

 

i checked the dependencies tab in vg services and noticed that there is still no dependencies, is it possible that this is part of the problem?

even if it is not. how do i remedy this issue. any help is appreciated .. thanks

 

should i try installing vg 7.3 instead of 7.4 ?, i read a post where someone had better luck with that version.

 

 

i am incuding logs and current script used.

Log.zip

login.vgs

[SupportTeam]

Please update VG to v7.0.5 - available from: [old link removed] and post vgEngine trace is problem persists.

Please only post the one trace that we need - not the entire contents of the \log\ subdirectory.