Problem Report For Voiceguide 7.0.4

[madnik7]

Problem Report for Voiceguide 7.0.4

Hello

I just report 2 problem and want to know when u correct it?

1)When I set PlaySound on RunScrip component, scrip never run

2)Only one user session can open LineMonitor in Windows 2003 server. If 2 user login with remote desktop at same time only one of them allows open line monitor. I think it happen because you want to don’t allow run multiple instance of LineMonitor but u didn’t care about multiuser login in server.

Best Regards

 

[SupportTeam]

1)When I set PlaySound on RunScrip component, scrip never run

Have just tested this on our test system running v7.0.5 an it worked fine. We were able to run scripts and have a sound play while the script was running. Please update to v7.0.5 and if you continue to have problems please post the vgEngine trace from your system.

 

2)Only one user session can open LineMonitor in Windows 2003 server. If 2 user login with remote desktop at same time only one of them allows open line monitor. I think it happen because you want to don’t allow run multiple instance of LineMonitor but u didn’t care about multiuser login in server.

The Line Monitor does not have checks against multiple instances. Easiest way to show this is for you to launch multiple instances of the LineMonitor on the desktop.

 

No sure why Server 2003 would prevent multiple remote desktops launching multiple copies of this app. You could ask Microsoft support to see why the Win2003/Remote Desktop is doing this. Could be a limitation of the Remote Desktop. Have you tried using PCAnywhere or WinVNC?

[madnik7]

Hi

YES vgLineStatus has not any problem and allow run multi instance but vgIconTrayMonitor have this problem and it does not allow multi instance. It is good to prevent multi instance for vgIconTrayMonitor but you should care about multi user login.

Best Regards

 

[SupportTeam]

The only way to allow mutiple Remote Desktop users to see the vgIconTrayMonitor is to allow that app to be launched multiple times. We may allow this to be done as ultimately there is no harm in allowing multiple copies of that app to run.