Having A Couple Problems

[Guest solaroid]

I'm trying to set up a system where the user can input different 4-digit numbers, and my system will play the corresponding audio file to that number. But I can't get the transfer to work - VG seems to only recognize single digit inputs.

 

Also, when I try to transfer to Voicemail Autoattendant or Voicemail Retrieve, the system hangs up on me.

 

Please help.

[Guest solaroid]

Also, if I want to dial out to transfer a call, do I need a separate phone line connected to my Dialogic card to dial out?

[SupportTeam]

I can't get the transfer to work - VG seems to only recognize single digit inputs.

Use a Get Numbers module. See the "Credit Card Payment" demo script.

 

if I want to dial out to transfer a call, do I need a separate phone line connected to my Dialogic card to dial out?

For 'Dial-and-Conference' transfers yes, but not if doing a 'Hookflash' type transfer.

[Guest solaroid]

Thanks. And what about my previous question: Also, when I try to transfer to Voicemail Autoattendant or Voicemail Retrieve, the system hangs up on me.

[SupportTeam]

Could you please post a copy of VoiceGuide's Trace Logs which captures the problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest solaroid]

Could you please post a copy of VoiceGuide's Trace Logs which captures the problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

Done. Please look.

0219_ktTel.zip

[SupportTeam]

Please post the vgEngine trace.

[Guest solaroid]

Please post the vgEngine trace.

 

Here they are. Attached.

Re__voiceguide.zip

[SupportTeam]

Thanks for the traces. We have been able to find the path selection bug that you have encountered and have now fixed it.

 

Please update to the latest VG v7 available from our WWW Downloads page now.

 

Please let us know if you encounter any more issues with this.