Will This Dialogic Card Work With Voiceguide?

[Guest solaroid]

Will the Dialogic DI0408LSAR2W work with VoiceGuide? What can you tell me about this card? Can it do speech recognition/dialing out to external phones/fax/etc?

 

What about D/41JCT? Can you compare them?

 

Thanks.

[SupportTeam]

We're not familiar with this card. For a list of cards that work with VoiceGuide please see our Recommended Hardware page.

[Guest solaroid]

Hi, I looked at the Recommended Hardware.

 

I intend to buy a trunk line card (either D/41JCT or D/120JCT) and Voiceguide to go with it.

 

If I want to transfer to a station (like an employee desktop phone), I will buy a station card. Can you confirm that Voiceguide will work with transferse to stations and how it does that?

 

Thanks.

[SupportTeam]

If you want to transfer calls out of the system to the desktop stations then one option you have is to purchase a PBX. Then connect the Dialogic card to the analog extensions on the PBX. You will then be able to transfer calls to other extensions using Hookflash transfers.

 

The alternative is to get a Dialogic "Station" card. See: http://www.dialogic.com/products/tdm_board...ing/default.htm

eg:

DISI16R2 : http://www.dialogic.com/products/tdm_board...face_Boards.htm

 

And then connect the desktop phones to the Station card.

 

VoiceGuide v7 would then be able to send calls directly to the phones connected to the Station card.

[Guest solaroid]

If you want to transfer calls out of the system to the desktop stations then one option you have is to purchase a PBX. Then connect the Dialogic card to the analog extensions on the PBX. You will then be able to transfer calls to other extensions using Hookflash transfers.

 

The alternative is to get a Dialogic "Station" card. See: http://www.dialogic.com/products/tdm_board...ing/default.htm

eg:

DISI16R2 : http://www.dialogic.com/products/tdm_board...face_Boards.htm

 

And then connect the desktop phones to the Station card.

 

VoiceGuide v7 would then be able to send calls directly to the phones connected to the Station card.

 

http://www.televantageonline.com/xcart/cus...=284&page=1

 

This company sells this system:

 

with 2 cards in it:

 

1- D120JCTLS 8 port PCI analog trunk card

1- MSI160PCIGBL 16 port PCI analog station card

1- MSI GBL power supply

1- BCP Panel with amphenol connection cables

 

Do you mean DISI16R2 is both trunk card and station card in ONE? Or is it just a station card? If it is just a station card, then how does it differ from MSI160PCIGBL?

 

By the way, we are not interested in the software they are selling with their system. We are interested in programming in voice guide and becoming your reseller.

 

Thanks in advance for your prompt reply.

 

 

 

 

[SupportTeam]

DISI16R2 is just a station card. You would need a D/41JCT or a D/120JCT etc as well.

 

The MSI160 is an older discontinued station card. DISI16R2 and the other cards you see at Dialogic site: http://www.dialogic.com/products/tdm_board...ing/default.htm are the current models.

 

I think you'll find that getting a low end PBX is a cheaper option then buying a station card.

 

It would only really be justified to get a station card if you want very specialized control over which handset the call gets transferred to - ie. when doing skill based and other rule-based routing,

 

but if you need skill/rule based routing then you are probably looking at using a bigger system and would be better of to use a VoIP (HMP 3.0) based system. HMP however will only accept external lines that are VoIP or E1 or T1 lines, not analog. You could of course use an Analog->VoIP converter for the incoming lines.

[Guest solaroid]

DISI16R2 is just a station card. You would need a D/41JCT or a D/120JCT etc as well.

 

The MSI160 is an older discontinued station card. DISI16R2 and the other cards you see at Dialogic site: http://www.dialogic.com/products/tdm_board...ing/default.htm are the current models.

 

I think you'll find that getting a low end PBX is a cheaper option then buying a station card.

 

It would only really be justified to get a station card if you want very specialized control over which handset the call gets transferred to - ie. when doing skill based and other rule-based routing,

 

but if you need skill/rule based routing then you are probably looking at using a bigger system and would be better of to use a VoIP (HMP 3.0) based system. HMP however will only accept external lines that are VoIP or E1 or T1 lines, not analog. You could of course use an Analog->VoIP converter for the incoming lines.

 

We are weighing both the cheaper option (a PBX) or getting a DISI16R2 station card or a VoIP (HMP3.0) based system. I understand the station card now, but might need a little help on getting a PBX and a VoIP (HMP3.0).

 

(1) What is VoIP (HMP3.0) based system? Can you give a link so we can read about it (and also get some idea of pricing)?

(2) For a low end PBX, is this what I would need:

http://cgi.ebay.com/COUPON-4-PBX-PABX-AUTO...1QQcmdZViewItem

 

There's trunk lines on PBX. Do I use them? I thought the 2 lines I have from Vonage box should go to D/41JCT or D/120JCT (which I intend to buy)? Then how do I connect the D/41JCT with the PBX?

 

 

[SupportTeam]

(1) What is VoIP (HMP3.0) based system? Can you give a link so we can read about it (and also get some idea of pricing)?

VoiceGuide v7 can use the Dialogic HMP3.0 software drivers to deploy a VoIP based system (no hardware cards). Dialogic makes T1/E1 interface cards so you can connect external E1/T1 lines into the server. Otherwise get some Analog->VoIP media gateway as discussed before.

 

For HMP3.0 per line pricing contact sales@voiceguide.com. It does workout a bit cheaper then using hardware cards.

 

There's trunk lines on PBX. Do I use them? I thought the 2 lines I have from Vonage box should go to D/41JCT or D/120JCT (which I intend to buy)? Then how do I connect the D/41JCT with the PBX?

Plug the external lines (vonage) into the trunk lines of the PBX. Attach the Dialogic card to the extensions on the PBX. That way you can transfer calls to other extensions using hookflash transfers. You can then use the cheaper D/4PCIU card as well, as you can do hookflash transfers and not "Dial and Conference" transfers.

 

Could not bring up the eBay link.

[Guest solaroid]

(1) What is VoIP (HMP3.0) based system? Can you give a link so we can read about it (and also get some idea of pricing)?

VoiceGuide v7 can use the Dialogic HMP3.0 software drivers to deploy a VoIP based system (no hardware cards). Dialogic makes T1/E1 interface cards so you can connect external E1/T1 lines into the server. Otherwise get some Analog->VoIP media gateway as discussed before.

 

For HMP3.0 per line pricing contact sales@voiceguide.com. It does workout a bit cheaper then using hardware cards.

 

There's trunk lines on PBX. Do I use them? I thought the 2 lines I have from Vonage box should go to D/41JCT or D/120JCT (which I intend to buy)? Then how do I connect the D/41JCT with the PBX?

Plug the external lines (vonage) into the trunk lines of the PBX. Attach the Dialogic card to the extensions on the PBX. That way you can transfer calls to other extensions using hookflash transfers. You can then use the cheaper D/4PCIU card as well, as you can do hookflash transfers and not "Dial and Conference" transfers.

 

Could not bring up the eBay link.

You said, "Attach the Dialogic card to the extensions on the PBX." I am confused here. The PBX link on ebay was: http://kimia.notlong.com (URL was too long so I made it short). As you can see from the pictures, there's no place to plug in the Dialogic card. Am I missing something here? Maybe I am not looking at the right kind of PBX. Would you be able to find an example of PBX on ebay or something you have in mind to show me (you can go to notlong.com to shorten the URL)?

 

Also, even if I can plug in the entire Dialogic card onto the "extensions of PBX" (what do you mean by extensions?), then where is the computer and Voice Guide which is running on the computer?

 

 

[SupportTeam]

Look at the picture of the back of that machine. If has 4 'CO' lines - these are the connections to external lines, and it has about 30 'extensions' ports. The extension ports is where you can attach the telephone handsets and the Dialogic card's ports. You use the same cable that you use to connect the telephone handsets, just plug the end of the cable into the Dialogic card (which is in the computer) instead of plugging it into the telephone handset.

 

Here is the direct link to the picture: http://www.auctiva.com/hostedimages/showim...,0&format=0

[Guest solaroid]

Look at the picture of the back of that machine. If has 4 'CO' lines - these are the connections to external lines, and it has about 30 'extensions' ports. The extension ports is where you can attach the telephone handsets and the Dialogic card's ports. You use the same cable that you use to connect the telephone handsets, just plug the end of the cable into the Dialogic card (which is in the computer) instead of plugging it into the telephone handset.

 

Here is the direct link to the picture: http://www.auctiva.com/hostedimages/showim...,0&format=0

Got you. The external vonage line is connected to the PBX. But how could we ensure that when a call comes in, it will be answered by the Dialogic card running voice guide (not by the PBX or other phone stations hooked up the the extensions of the PBX? Also, with this configuration, can voice guide do two things: (1) when caller enters the extension number (say "1234") of a certain person in the company, voice guide will call the cell phone of the person (if we program his extension to call his cell) (2) when the caller enters the extension number (say "2345") of another person, voice guide will transfer the call to the station on his desk?

 

 

[Guest solaroid]

Look at the picture of the back of that machine. If has 4 'CO' lines - these are the connections to external lines, and it has about 30 'extensions' ports. The extension ports is where you can attach the telephone handsets and the Dialogic card's ports. You use the same cable that you use to connect the telephone handsets, just plug the end of the cable into the Dialogic card (which is in the computer) instead of plugging it into the telephone handset.

 

Here is the direct link to the picture: http://www.auctiva.com/hostedimages/showim...,0&format=0

Got you. The external vonage line is connected to the PBX. But how could we ensure that when a call comes in, it will be answered by the Dialogic card running voice guide (not by the PBX or other phone stations hooked up the the extensions of the PBX? Also, with this configuration, can voice guide do two things: (1) when caller enters the extension number (say "1234") of a certain person in the company, voice guide will call the cell phone of the person (if we program his extension to call his cell) (2) when the caller enters the extension number (say "2345") of another person, voice guide will transfer the call to the station on his desk?

 

Also, could you please recommend a PBX (4 to 8 external lines, 16 to 32 stations) and a telephone model that work better with voice guide? It would be great if we can buy used models in good working conditions from EBAY. We would like to set up the system as soon as possible so your quick response is most appreciated.

 

 

[SupportTeam]

how could we ensure that when a call comes in, it will be answered by the Dialogic card running voice guide (not by the PBX or other phone stations hooked up the the extensions of the PBX?

Just connect it to this extensions that do ring first when the incoming external call arrives. You can usually configure the PBX to set which extensions it will send incoming lines to.

 

Also, with this configuration, can voice guide do two things: (1) when caller enters the extension number (say "1234") of a certain person in the company, voice guide will call the cell phone of the person (if we program his extension to call his cell) (2) when the caller enters the extension number (say "2345") of another person, voice guide will transfer the call to the station on his desk?

Yes. Both of these would, be just normal hookflash transfers.

 

You need to ensure that the PBX is capable to transferring calls to external numbers to get (1) working, otherwise you can get a D/41JCT card and have VG Dial out the external number itself and route the call using the "Dial and Conference" transfer.

 

please recommend a PBX

For your needs you should probably look at a Panasonic. Look for the KX-TDA30 or KX-TDA100 models.

 

[Guest solaroid]

Please look at these links:

for the PBX: http://kxtda100.notlong.com

For the handsets: http://pbxphone.notlong.com

 

Are these the right models? Also, does that PBX (Panasonic KX-TDA100) have the ability to transfer calls to external numbers?

[SupportTeam]

The links point to the KX-TDA100 chassis and the handsets which can be used with it.

 

You would need to confirm with seller that the PBX has the right cards/extensions in it to let you attach the number of handsets and lines that you want.

 

I'm pretty sure this PBX has the ability to transfer calls to external numbers, but you would need to confirm this with the PBX seller as well.

[Guest solaroid]

Hi, thanks for the information. I have some questions specifically on Voiceguide.

 

I want to make it so that from the main menu, users can type in 4-digit extensions and get transferred automatically to the appropriate employee, and if it's unable to connect, it will go to that employee's voice mailbox. Could you tell me how to set that up without having to manually create a branch on the script for every single extension?

 

Would I be able to make the "transfer extension" and the "voice mailbox extension" the same?

 

Also, could you tell me how to set up voicemail so that after somebody records a message in the voicemail box, they can press # for delivery options. it will then say:

 

"to replay your message press 1

to continue recording press 2

to delete and re-record your message press 3

for delivery options, press 4

to cancel this message, press *

to send this message now, press #

or hang up"

 

Thanks.

[SupportTeam]

I want to make it so that from the main menu, users can type in 4-digit extensions and get transferred automatically to the appropriate employee, and if it's unable to connect, it will go to that employee's voice mailbox. Could you tell me how to set that up without having to manually create a branch on the script for every single extension?

Have a look at the Voicemail Server demo script. (in VG's \scripts\ subdirectory). Also read: http://www.voiceguide.com/vghelp/source/ht...ltvariables.htm

 

Also, could you tell me how to set up voicemail so that after somebody records a message in the voicemail box, they can press # for delivery options. it will then say:

The standard voicemail scripts that ship with VoiceGuide will automatically forward the voicemail to a telephone number or email etc. See: http://www.voiceguide.com/vghelp/source/ht...stemmanager.htm

 

You can of course change the voicemail scripts however you wish, they are just normal VoiceGuide scripts after all. See all the voicemail scripts in VG's \system\vm\ subdirectory.

 

[Guest solaroid]

I want to make it so that from the main menu, users can type in 4-digit extensions and get transferred automatically to the appropriate employee, and if it's unable to connect, it will go to that employee's voice mailbox. Could you tell me how to set that up without having to manually create a branch on the script for every single extension?

Have a look at the Voicemail Server demo script. (in VG's \scripts\ subdirectory). Also read: http://www.voiceguide.com/vghelp/source/ht...ltvariables.htm

 

 

This doesn't really answer my question - this is for voice mailboxes only, right? What about phone extensions? And can I make those the same as voice mailbox extensions for the employees?

[SupportTeam]

You'd use the same approach, save the entered number in a Result Variable, and then use the Result Variable in a Call Transfer module...

 

Yes, you can make the voicemail box numbers the same as the extensions. Most sites setup their system in his way.

[Guest solaroid]

You'd use the same approach, save the entered number in a Result Variable, and then use the Result Variable in a Call Transfer module...

 

Yes, you can make the voicemail box numbers the same as the extensions. Most sites setup their system in his way.

 

I see, okay. So my current setup is that I have a get numbers module that plays my options list audio file. Then, it will recognize single digit numbers (like 1-9) to go to other modules.

 

Can I make it so that the greeting only goes to the Call Transfer module if the inputted number is 4 digits long? Is it usually done this way?

[SupportTeam]

Can I make it so that the greeting only goes to the Call Transfer module if the inputted number is 4 digits long?

Yes.

[Guest solaroid]

Can I make it so that the greeting only goes to the Call Transfer module if the inputted number is 4 digits long?

Yes.

 

Can you tell me specifically how to do this? Would this be in VBScript or would I need to write some code in the "Paths" tab? Please tell me specifically what code to use.

[SupportTeam]

In the Get Numbers module the paths would look like this:

 

on {1} goto [some module]

on {2} goto [some other module]

on {3} goto [some 3rd module]

on {4} goto [etc etc]

on {5} goto [asdasd]

on {6} goto [sdfjpuewghw89]

on {7} goto [38edsffio]

on {0} goto [transfer to operator]

on {Success} goto [Transfer the Call]

 

note that the extension numbers would need to start with a digit 8 or 9 in the above example.

 

Whatever digit the extension numbers start with, that's the digit that cannot be used to trigger individual selections.

[Guest solaroid]

What if I fill up 1-9 with modules, then does that mean I wouldn't be able to transfer to extension numbers?

 

Isn't there some way to use VBScript so that if the entered number is 4 digits long, then it goes to the Call Transfer Module?

[SupportTeam]

If you specify paths 1 to 9 and the extension starts with a digit between 1 and 9 (and not a 0) then the only way for the system to know that the caller is beginning to enter the 4 digit extension and not just selecting the path is for the system to wait for a while to see if any more numbers follow the entered number of not.

 

This makes the system unresponsive in situations where the caller just wants top follow a 1-9 path immediately.

 

That's why extensions usually start with the same number (usually an 8 or a 9) so when the IVR hears that number it knows that the caller is trying to enter an extension.

[Guest solaroid]

If you specify paths 1 to 9 and the extension starts with a digit between 1 and 9 (and not a 0) then the only way for the system to know that the caller is beginning to enter the 4 digit extension and not just selecting the path is for the system to wait for a while to see if any more numbers follow the entered number of not.

 

This makes the system unresponsive in situations where the caller just wants top follow a 1-9 path immediately.

 

That's why extensions usually start with the same number (usually an 8 or a 9) so when the IVR hears that number it knows that the caller is trying to enter an extension.

 

Got it. I'll give it a try.

 

Also, do you sell Panasonic KX-TDA30 or KX-TDA100? If so, what are the pricing?

 

[SupportTeam]

We do not sell PBXs.

 

With a PBX it is usually best to buy it from a local supplier, so that they are ready to assist in configuring it if necessary.