Questions On Modifications To The Voicemail System

[Guest solaroid]

Hi,

 

I have a couple questions on making modifications to the Voicemail system.

 

How can I make it so that

 

1. When a user dials an extension from a main menu, the employee can choose if that call will go to their station (and then voicemail if they don't answer after a certain duration of rings), directly to their voicemail, or call out to their cellphone?

 

2. the voicemail greeting can be different depending on the time of day (working hours or after hours), and the employee is able to control those recordings?

 

Thanks a lot.

[SupportTeam]

1. When a user dials an extension from a main menu, the employee can choose if that call will go to their station (and then voicemail if they don't answer after a certain duration of rings), directly to their voicemail, or call out to their cellphone?

Sounds like your script should be designed to do either the transfers or jump to the voicemail depending on some setting. Sounds like you would need to setup a database which would store each users preference and query the database from within the VoiceGuide script to retrieve this information.

 

2. the voicemail greeting can be different depending on the time of day (working hours or after hours), and the employee is able to control those recordings?

This is not by default supported in the current voicemail scripts You would need to alter the existing voicemail script to have support for this added in.

 

If you would like to have any of this scripting work undertaken for you then please contact saels@voiceguide with your detailed requirements.

 

 

 

 

[Guest solaroid]

1. When a user dials an extension from a main menu, the employee can choose if that call will go to their station (and then voicemail if they don't answer after a certain duration of rings), directly to their voicemail, or call out to their cellphone?

Sounds like your script should be designed to do either the transfers or jump to the voicemail depending on some setting. Sounds like you would need to setup a database which would store each users preference and query the database from within the VoiceGuide script to retrieve this information.

 

2. the voicemail greeting can be different depending on the time of day (working hours or after hours), and the employee is able to control those recordings?

This is not by default supported in the current voicemail scripts You would need to alter the existing voicemail script to have support for this added in.

 

If you would like to have any of this scripting work undertaken for you then please contact saels@voiceguide with your detailed requirements.

 

For the two points (setting up the database to store each user's preference, and having different voicemail greetings depending on the time), could you give me some specific steps on how to do this?

 

We are trying to program this flexibility in as we'd like to become your reseller - so we can sell more of Voiceguide.

[SupportTeam]

This all depends on how you would like to design your system and then how the user or you would like to have the call routing component of the system managed.

 

If you can forward details specifications of how you want the system to function to sales@voiceguide.com we can provide a quote on creating the necessary scripts/databases and Voicemail modifications to implement what you require.