Vg Doesnt Hangup On Line 2 To 4

[AntonB]

Dear Support,

 

VG doesnt Hangup on line 2 through 4 event the caller was disconect the line, but its run smoothly on line 1

 

Please help

 

Regards

Anton

[SupportTeam]

Have you tried recording the Disconnect tones to make sure they are the same on lines 2,3 and 4 as they are on line 1?

 

See: http://www.voiceguide.com/vghelp/source/ht...ctiondetect.htm

 

[AntonB]

This my recording result on Line 1 through 4, could u analyze for me. thanks

 

Regards

Record.zip

[SupportTeam]

None of the recordings contain any disconnect tone. This suggests that in all cases the disconnect tone was detected by the Dialogic card and VoiceGuide truncated the recordings to make sure no Disconnect tone was actually in the recordings. We'd need to see the VoiceGuide traces to confirm that this is what happened, but this is the most likely explanation.

 

And if the Dialogic card detected the disconnect tone and VoiceGuide truncated the recorded messages as a result of it, then VoiceGuide would have hung up the line as well. Again, traces would help confirm this.