Send Phone Message

[Guest Panos]

Hello Support

 

I cannot understand why it doesnt works. After dialing a number the line hungs up

 

1. I have VG Version 5.2.5049 Professional.Vg Dialer Single Line Registered to me.

2. Talk Voice 2LV + PCI Board REv.B

3. My PBX is Auerswald (COMpact 2104.2 USB)

 

folder.zip

[SupportTeam]

For placing outgoing calls you should use a Dialogic card.

 

Most other devices have problems dialing out, as we can again see here.

 

Trace shows that this card is reporting a DISCONNECTED tone about 6 seconds after dialing.

 

There is nothing that we can do from the software point of view. The card reports a DISCONNECTED state and that’s the end of the call.

 

 

211507.14 6 dial [78,34,803112115,1,2359,MoTuWeThFrSaSu,,,,1,NONE,C:\Program Files\VoiceGuide\Scripts\SEND\scriptwab.vgs,C:\Program Files\VoiceGuide\Scripts\SEND\scriptwab.vgs,[QueuedFrom]{C:\Program Files\VoiceGuide\Scripts\SEND\VVVVV.vgs},60,0,1,,none]

211507.14 6 rv clear

211507.16 6 dial callque update id=78 next call time 0803112117

211507.16 6 dial callque DB update returned

211507.16 6 amchk set AMdet=False in DialOnLine

211507.17 6 dial found entry: tel[34] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\SEND\scriptwab.vgs] am[C:\Program Files\VoiceGuide\Scripts\SEND\scriptwab.vgs] LineSelection:[,,]

211507.17 6 state Dialing: 34

211507.19 6 MakeCall => 65775

211507.19 6 script interpretor: VgMulti v5.2.5049

211507.20 6 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

211507.20 6 TapiCbTrigSet 65775 7002

211507.20 dial start any summary:|6:dial=0|

211507.22 6 tapi Reply (LineEvReply) ok 65775 0 LineCallState=DISCONNECTED

211507.22 6 TapiCbTrigClear

211508.22 dial start any summary:|6:rdy=0|

211513.06 6 tapi callstate DISCONNECTED 65793 4096 0

 

 

 

211507.171 tapic lineMakeCall(0x102de, 0x21db48, 34, 0, 0x0)

211507.171 tapic lineMakeCall => 65775

211507.218 tlc start

211507.218 tapie LINE_REPLY(6, 0x0, 0x100ef, 0x0)

211513.062 tlc start

211513.062 tapie LINE_CALLSTATE(6, 0x10101, 0x4000, 0x1000, 0x0)

[Guest Panos]

when i do transfer it works very well

 

Thanks

[SupportTeam]

A hookflash transfer is different then a new outgoing call. Also the card can behave differently on transfers then on new outgoing calls.

 

If there are some configuration settings on that card which would stop it from dropping the call six seconds after the number is dialed then you can try working with those settings to see if you get better results.

[Guest Panos]

Thanks for your information