Callers Report

[ossh375]

how can we know the numbers of callers and at what time they calls ?

 

i try to click the view logs button but it gives me message that cant view logs

 

so is there another way to know the callers numbers ??

[SupportTeam]

If the CallerID is enabled on the call then it will be saved in the call logs. Please also see:

 

http://www.voiceguide.com/vghelp/source/ht..._scriptlogs.htm

http://www.voiceguide.com/vghelp/source/html/log_cdrs.htm

[Guest TheyCalled Paul]

If the CallerID is enabled on the call then it will be saved in the call logs. Please also see:

 

http://www.voiceguide.com/vghelp/source/ht..._scriptlogs.htm

http://www.voiceguide.com/vghelp/source/html/log_cdrs.htm

 

Hi,

 

I looked in our VG 7 system and I don't see the CDR folder, does this have to be turned turn?

 

Thanks,

Paul

[SupportTeam]

Please update to latest v7 from our WWW.

 

The CDRs are saved automatically. Nothing needs to be set/configured.

[Guest TheyCalled Paul]

Please update to latest v7 from our WWW.

 

The CDRs are saved automatically. Nothing needs to be set/configured.

 

I just installed 7.05. I see the CDR folder but no file. Is it created real time or daily?

 

Paul

[SupportTeam]

The CDR log is appended to at the end of every call.

 

The vgEngine trace should show the CDR being written as well.