Framepi Report post Posted 03/13/2008 04:11 PM Hello, In a script I ask for a user Code with a Get Number module. Event timeout (6 seconds) occcurs beacuse any number is recognize and the result of $RV is ' '. The systems have been running oh for 4 years. Nothing change and it began to fail two weeks ago. I have also changed the modem for another (same model) and tried qith differents phone lines. Interactive Voice Guide: Ver. 4.8.46 Modem: US Robotics 56k Message Modem. Win XP Pro Share this post Link to post
SupportTeam Report post Posted 03/13/2008 10:41 PM So is the problems that the modem is no longer detecting/reporting the DTMF tones of the keypresses made by caller? Share this post Link to post
Framepi Report post Posted 03/14/2008 07:06 AM I thik so, and this is the reason I bought another modem (same model) and tried in other phone lines. Share this post Link to post
SupportTeam Report post Posted 03/14/2008 07:50 AM Easiest way to test if the DTMF tones are not distorted on the line is to record some keys being pressed during the call and listen to the recording. If the tones re not distorted then looks like there may be a problem with the hardware. We would recommend using a Dialogic card of course... Share this post Link to post
