Supported Dialogic Cards

[Guest trismt]

Dear Support Team,

 

We are planning to buy voiceguide license to implement an IVR, please advise whether voice guide supports E1 trunk card, D/300-SC or D/300-PCI.

 

Your earliest response shall be highly appreciated.

 

 

Regards,

 

Tri SMT

[SupportTeam]

For both of these cards you would need to use the older SR5.1.1 SP1 and SR5.1.1 FP1 Dialogic drivers, so officially you would be restricted to using VoiceGuide v6 with those cards.

Furthermore the D/300-SC is an ISA card, so out of the two the D/300-PCI is the better choice.

 

VoiceGuide v6 is designed to be used on SR5.1.1 systems.

 

VoiceGuide v7 is designed to be used on SR6.0 systems

 

SR6.0 does not support D/300-SC or D/300-PCI. SR6.0 only supports the JCT and DMV series cards.

 

We have customers who are running SR5.1.1 SP1 and SR5.1.1 FP1 Dialogic drivers with VoiceGuide v7, but SR5.1.1 SP1/FP1+ VG v7 is not a combination that we officially support.

 

The best choice we would recommend is using a D/300JCT with SR6.0 drivers and VoiceGuide v7.

 

Please let us know if you have any further questions.

[Guest trismt]

For both of these cards you would need to use the older SR5.1.1 SP1 and SR5.1.1 FP1 Dialogic drivers, so officially you would be restricted to using VoiceGuide v6 with those cards.

Furthermore the D/300-SC is an ISA card, so out of the two the D/300-PCI is the better choice.

 

I am testing on D/300-PCI (and D/300-SC). When we make a phone to from the PBX to the dialogic card, we can see the incoming call from the voice guide software, but right at the same time, the call is dis-connected.

 

I think that, the dialogic card sends the disconnecting signal to the voice guide right after the incoming call (maybe I am wrong).

 

Please help us out.

 

With regards,

 

 

[SupportTeam]

When we make a phone to from the PBX to the dialogic card, we can see the incoming call from the voice guide software, but right at the same time, the call is dis-connected.

 

Please give us some more information about your system.

 

Which version of the Dialogic drivers are you using?

Which version of VoiceGuide are you using?

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the incoming call, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

CallLoader=0

VoicemailManager=0

EmailSender=0

ktTel=10

ktTts=0

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.