Windows Server 2008

[madnik7]

Dear sir/madam

I have been Install Dialogic.SystemRelease 6.0 update 171 and a dialog card in Windows Server 2008. It work fine with its samples but I could not still run VoiceGuide on Windows Server 2008. When I install VoiceGuide after System.Release the voiceguide server could not run. Is VoiceGuide support Windows Server 2008?

Best Regards

 

[SupportTeam]

Have not tested on Win2008, mainly as Dialogic has not yet officially released drivers for Win2008.

 

Do you have any traces from VG's \log\ which you can post to let us see how the service startup went?

 

Did you use the special "Vista" version of the SR6.0 SU171?

 

We can supply a version of VoiceGuide designed to run with the "Vista" version of the SR6.0 SU171.

 

[madnik7]

1) Yes I am using special "Vista" version of the SR6.0 SU171

2) Voiceguide didn’t report any log. But I find following error in even viewer and attach it to this message.

Thanks

VoiceGuideError.xml

[SupportTeam]

If the service itself did not even start then we'd need to look into this further.

 

Can you in the meantime use Win2003 instead?

[madnik7]

We purchase windows server 2008 for our new servers.

 

[SupportTeam]

Which Dialogic card are you using on this system? We will setup a Win2008 machine and verify VoiceGuide v7 operation on it.

 

Ultimately using Win2008 may not be the right OS to use at this stage as the Dialogic drivers are not officially certified for Win2008.

[madnik7]

I am using D4pciu.

I installing or uninstalling VoiceGuide and System Release. Is it may cause this problem for me? I thought at least voiceguide service started without detect any device before installing system release 171 but now when I uninstall system release voiceguide service could not start ( I know voiceguide will not detect device without system release but I expect it service run without error).

 

[SupportTeam]

Yes, we would expect for the service to at least be able to start.

 

Are you able to start the other programs in the VoiceGuide suite? ie: the Script Designer, Telephone Number Loader, Line Status Monitor etc ?

[madnik7]

Yes. i can start all of the programs.

[SupportTeam]

We would need to setup a Win2008 box to see what results we get with the service startup, and can get back to you with our results.

 

As the Dialogic drivers are not yet certified for use on Win2008 then it may be premature of us to try to make VoiceGuide run on Win2008 before the Dialogic drivers are ready.

 

We would recommend you use Win2003 until the Dialogic drivers for Win2008 are released.

[madnik7]

OK, how i get notification when you check it on windows 2008 box?

[SupportTeam]

We would post a notice on this thread. You can enable email notifications for new posts on the thread.

[PinkySlayer]

Hi,

 

Has this moved forwards at all? I have a Windows Server 2008 32-bit server with a Dialogic D/4PCUIF PCIe card installed with the Vista SR6 Dialogic software installed and working (i.e. all of the demo apps work fine). However, engine log shows that VoiceGuide fails to connect to the lines (see below).

 

All of our servers are now 2008 and I cannot fall back to 2003 so would really like to get this working.

 

Thanks in advance.

 

Ged Pierce.

 

093407.614 5 ------------------------------------------------------------------------------------------------------

093407.614 5 vgEngine version: 7.0.3007.26134 (RELEASE Build)

093407.614 5 created on: Wed 26/03/2008 14:31:09.04

093407.614 5 ------------------------------------------------------------------------------------------------------

093407.614 5 (26/03/2008 03:28:08)

093407.614 5 log level = 10

093407.614 5 used sParamsXml_file: C:\Program Files\VoiceGuide\config\configVg.xml

093407.614 5 used sParamsXml:

093407.614 5 used sIniFile: C:\Program Files\VoiceGuide\vg.ini

093407.614 5 used sAppPath: C:\Program Files\VoiceGuide\

093407.614 5 ktTel: loaded based on vg.ini selection.

093407.614 5 0 ExecutingAssembly : vgEngine, Version=7.0.3007.26134, Culture=neutral, PublicKeyToken=d826ea7f1686ca63

093407.614 5 0 ReferencedAssemblies : 7

093407.614 5 0 load: vgServicesInterfaces, Version=1.0.0.0, Culture=neutral, PublicKeyToken=4f342a61cca7f182

093407.629 5 0 load: ktTelCommon, Version=1.0.2958.34665, Culture=neutral, PublicKeyToken=81bdcc44759ecdc5

093407.661 5 0 load: System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

093407.676 5 0 load: System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

093407.676 5 0 load: mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

093407.676 5 0 load: System.Xml, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

093407.676 5 0 load: System.Data, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

093407.692 5 0 load: System.EnterpriseServices, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a

093407.692 5 EngineStart assembly.load completed

093407.879 5 Log/CDR_ODBC_ConnectString not set.

093407.895 5 vg.ini [PBX]:DurationHookflash not set. default is 100

093407.895 5 vg.ini [PBX]:DurationDtmfTone not set. default is 100

093407.910 5 Inband Signaling Config file not specified

093407.910 5 vg.ini [asr]:StopPlayOnVoiceDetect_Local not set. default is 1

093407.910 5 read Config.xml start

093407.910 5 LoadConfigXml: Platform start

093407.910 5 LoadConfigXml xmlNodeList_ktTel_Platform returned no nodes. sConfigXml_ktTel_Platform not set

093407.910 5 LoadConfigXml: Channels start

093407.910 5 LoadConfigXml GetElementsByTagName(Channel) returned 4 nodes

093407.926 5 ReadXmlInto_zConfigXml_Channels start iNodeIdx=0

093407.926 5 Options section not defined.

093407.926 5 ReadXmlNodesSubEntryintoString(Device_Media) node not found in: System.Xml.XmlElement

093407.926 5 ReadXmlInto_zConfigXml_Channels read in: dxxxB1C1 dxxxB1C1 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs allowDialout=1

093407.926 5 ReadXmlInto_zConfigXml_Channels start iNodeIdx=1

093407.926 5 Options section not defined.

093407.926 5 ReadXmlNodesSubEntryintoString(Device_Media) node not found in: System.Xml.XmlElement

093407.926 5 ReadXmlInto_zConfigXml_Channels read in: dxxxB1C2 dxxxB1C2 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs allowDialout=1

093407.926 5 ReadXmlInto_zConfigXml_Channels start iNodeIdx=2

093407.926 5 Options section not defined.

093407.926 5 ReadXmlNodesSubEntryintoString(Device_Media) node not found in: System.Xml.XmlElement

093407.926 5 ReadXmlInto_zConfigXml_Channels read in: dxxxB1C3 dxxxB1C3 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs allowDialout=1

093407.926 5 ReadXmlInto_zConfigXml_Channels start iNodeIdx=3

093407.926 5 Options section not defined.

093407.926 5 ReadXmlNodesSubEntryintoString(Device_Media) node not found in: System.Xml.XmlElement

093407.926 5 ReadXmlInto_zConfigXml_Channels read in: dxxxB1C4 dxxxB1C4 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs allowDialout=1

093407.926 5 LoadConfigXml: VoIP Registrations start

093407.926 5 LoadConfigXml SelectNodes(/VoiceGuideConfig/VoIP_Lines/VoIP_Registrations/VoIP_Registration) returned no nodes

093407.926 5 LoadConfigXml: VoIP Authentications start

093407.926 5 LoadConfigXml SelectNodes(/VoiceGuideConfig/VoIP_Lines/VoIP_Authentications/VoIP_Authentication) returned no nodes

093407.926 5 config.xml GetElementsByTagName(/VoiceGuideConfig/Devices_ASR/Server_MRCPv2) returned no nodes

093407.926 5 read Config.xml end.

093407.926 5 ourModTargetDialogic.zConfigXml_Channels.GetUpperBound call

093407.926 5 strTestNetworkDevice set call

093408.051 5 assembly_ktTel=ktTelDialogicSR60.dll

093408.066 5 load: C:\Program Files\VoiceGuide\ktTelDialogicSR60.dll, (ktTelDialogicSR60, Version=7.0.3007.26141, Culture=neutral, PublicKeyToken=a250d0d6f733c81d)

093408.784 5 found interface class: TelProxyClient

093408.784 5 found interface class: ktTelDialogicSR60.CTelDialogic

093408.784 5 ktTelDialogicSR60.CTelDialogic implements IktTelMethodsCommon.

093408.784 5 ktTelDialogicSR60.CTelDialogic implements IktTelEventsCommon.

093408.799 5 ktTel ApiMode=DialogicAnalog, DialogicSpringware, DialogicDM3 (using interface pointer)

093408.799 5 ktTel ApiMode=DialogicAnalog, DialogicSpringware, DialogicDM3 (using vgEngine function)

093408.799 5 kttel ApiMode=DialogicAnalog, DialogicSpringware, DialogicDM3 (from mainLoad)

093408.799 5 kttel ktTel_LogLevels(10, C:\Program Files\VoiceGuide\log\, _ktTel.txt)

093408.815 5 timer init

093408.815 5 VGINI_Filename=C:\Program Files\VoiceGuide\VG.INI

093408.815 5 kttel call Initialize(C:\Program Files\VoiceGuide\, config_ktTel=C:\Program Files\VoiceGuide\Config\Config.xml, config_ktTts=)

093408.846 5 ERROR v7.0.3007.26134 (Wed 26/03/2008 14:31:09.04) mainLoad init ktTel layer : Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

at CTelProxy.Initialize(CTelProxy* , SByte* zsResult, SByte* sHomePath, SByte* sConfigXml_ktTel, SByte* sConfigXml_ktTts, SByte* sConfigXml_Others, SByte* sDialogicServiceToWaitFor, Int32 iTimeout)

at ktTelDialogicSR60.CTelDialogic.Initialize(String sHomePath, String sConfigXml_ktTel, String sConfigXml_ktTts, String sConfigXml_Others, String sDialogicServiceToWaitFor, Int32 iTimeout)

at ..(String sAppPath, String sLayer_ktTel_ToLoad)

093408.846 5 LoadLineNames start

093408.862 5 vm loading VMB data begin

093408.877 5 vm loading VMB data - about to delete old entries

093408.877 5 vm loading VMB data - sorting/ordering

093408.877 5 vm loading VMB data end

093408.893 5 0 outDialQue exists : C:\Program Files\VoiceGuide\data\OutDialQue.vdb3

093409.127 5 0 dial cmd_UpdateDateAndRetries.Prepare call

093409.127 5 0 dial cmd_UpdateDateAndRetries.Prepare completed

093409.127 5 dial cmd_FindNextCall & cmd_DeleteID created

093409.127 5 Voicemail LoadIniSettings

093409.143 5 vg.ini [Voicemail]:ForwardVmEmailSmtpPort_1 not set. default is 0

093409.174 5 lib_num2wav.vbs read begin

093409.174 5 lib_num2wav.vbs scan string begin (21805)

093409.174 5 ---

093409.174 5 Digits | Digits to be spoken : | Digits

093409.174 5 Number | Number to be spoken : | Number

093409.189 5 Number - comma as decimal | Number to be spoken : | Number_CommaAsDecimal

093409.189 5 Amount - Dollars | Amount : | AmountDollars

093409.189 5 Amount - Dollars And Cents | Amount : | AmountDollarsAndCents

093409.205 5 Amount - Cents | Amount in cents : | AmountCents

093409.205 5 Date - MMDD | MMDD or MM/DD: | DateMMDD

093409.205 5 Date - MMDD - DM | MMDD or MM/DD: | DateMMDD_DM

093409.205 5 Date - DDMM | DDMM or DD/MM: | DateDDMM

093409.205 5 Date - DDMM - MD | DDMM or DD/MM: | DateDDMM_MD

093409.205 5 Date - MMDDYYYY | MMDDYYYY or MM/DD/YYYY: | DateMMDDYYYY

093409.205 5 Date - MMDDYYYY - DMY | MMDDYYYY or MM/DD/YYYY: | DateMMDDYYYY_DMY

093409.205 5 Date - DDMMYYYY | DDMMYYYY or DD/MM/YYYY: | DateDDMMYYYY

093409.205 5 Date - DDMMYYYY - MDY | DDMMYYYY or DD/MM/YYYY: | DateDDMMYYYY_MDY

093409.205 5 Time am/pm - HHNN | Time in format HHNN or HH:NN | TimeHHNN

093409.205 5 Time 24 hour - HHNN | HHNN or HH:NN | TimeHHNN24

093409.221 5 Date & Time - MMDDHHNN | MMDDHHNN or MM/DD, HH:NN: | DateTimeMMDDHHNN

093409.221 5 Date & Time - DDMMHHNN | DDMMHHNN or DD/MM, HH:NN: | DateTimeDDMMHHNN

093409.221 5 Date & Time - MSSQL format | YYYY-M-D HH:NN:SS | DateTimeMSSQL

093409.221 5 Date & Time - SQL Long Date & Time | M/D/YYYY H:NN:SS AM/PM | DateTimeSQLLongDateTime

093409.221 5 Date & Time - Mid Date, Long Time | D-MMM-YY HH:NN:SS AM/PM | DateTimeMidDateLongTime

093409.221 5 Time - HH:NN:SS AM/PM | HH:NN:SS AM/PM | DateTimeLongTime

093409.221 5 ---

093409.221 5 lib_num2wav.vbs read complete

093409.236 5 lib_num2wav.vbs rev700 flag

093409.236 5 reg , lines: 30 id:

093409.252 5 OpenChannels start

093409.252 5 OpenChannels set ktTel_LineOpen loop start

093409.252 5 open signaling start

093409.252 5 open signaling => []

093409.252 5 LineOpen dxxxB1C1,dxxxB1C1, => [FindLineStruct_FirstFree failed]

093409.252 5 LineOpen dxxxB1C2,dxxxB1C2, => [FindLineStruct_FirstFree failed]

093409.252 5 LineOpen dxxxB1C3,dxxxB1C3, => [FindLineStruct_FirstFree failed]

093409.252 5 LineOpen dxxxB1C4,dxxxB1C4, => [FindLineStruct_FirstFree failed]

093409.252 5 route channels start

093409.252 5 route channels => []

093409.252 5 VoIP Authentication & Registration start

093409.252 5 VoIP_Authentications_EntriesCount=0

093409.252 5 ktTel_VoIPProvider_AuthenticationSet call

093409.252 5 ktTel_VoIPProvider_AuthenticationSet => []

093409.252 5 VoIP_Registrations_EntriesCount=0

093409.252 5 asr ourModTargetDialogic.zConfigXml_MRCPv2Server.sServerIP=

093409.252 5 timer start engine system timers

093409.252 5 vg.ini [startup]:RegAsmVgServices not set. default is 0

093409.267 5 not registering vgServices in GAC. Installer should have registered COM interface (C:\Program Files\VoiceGuide\vgServices.dll), INI/Startup/RegAsmVgServices=[0] (use 1 to force registration, or use 0 to skip registration)

093409.267 5 sockStatusLink_init call

093409.267 5 StatusLink socket init start

093409.267 5 read Config.xml //devicesSysManagers/StatusLink start

093409.267 5 config.xml does not have //devicesSysManagers/StatusLink section (status link wil use the default port of 7130)

093409.267 5 open //devicesSysManagers/StatusLink to listen on port 7130

093409.283 5 read Config.xml //devicesSysManagers/StatusLink end

093409.283 5 vgServices_InitAccess call

093409.283 5 wcf services configured using .config file (vgIvrService.exe.config)

093409.923 5 wcf services: open ServiceHost vgEngine.LineCommandLink

093412.387 5 wcf services: open ServiceHost vgEngine.PortCommandLink

093412.418 5 init completed, devices controlled=4

093412.418 5 event EngineStarted not called. function pointer is NULL

093412.418 5 ------------------------------------------------------------------------------------------------------

093412.418 5 vgEngine Startup completed

093412.418 5 ------------------------------------------------------------------------------------------------------

094211.241 11 vm loading VMB data begin

094211.241 11 vm loading VMB data - about to delete old entries

094211.241 11 vm loading VMB data - sorting/ordering

094211.241 11 vm loading VMB data end

094211.241 11 Loaded new voicemail configuration file (XML)

094256.885 4 vm loading VMB data begin

094256.885 4 vm loading VMB data - about to delete old entries

094256.885 4 vm loading VMB data - sorting/ordering

094256.885 4 vm loading VMB data end

094256.885 4 Loaded new voicemail configuration file (XML)

094337.319 5 event EngineStopping not called as =null

094337.319 5 ------------------------------------------------------------------------------------------------------

094337.319 5 VgEngine Shutdown begin

094337.319 5 ------------------------------------------------------------------------------------------------------

094337.319 5 Web Service interface not shutdown.

094337.319 5 exit closing all channels start

094337.319 5 0 timer clear (force=True)

094337.319 5 close dxxxB1C1(0)=> [ FindLineStruct could not find hli]

094337.319 5 0 timer clear (force=True)

094337.319 5 close dxxxB1C2(0)=> [ FindLineStruct could not find hli]

094337.319 5 0 timer clear (force=True)

094337.319 5 close dxxxB1C3(0)=> [ FindLineStruct could not find hli]

094337.319 5 0 timer clear (force=True)

094337.319 5 close dxxxB1C4(0)=> [ FindLineStruct could not find hli]

094337.319 5 exit closing all channels end

094337.740 5 event EngineStopped not called as =null

094337.740 5 ------------------------------------------------------------------------------------------------------

094337.740 5 VgEngine Shutdown end

094337.740 5 ------------------------------------------------------------------------------------------------------

 

[gary_dev1]

I'd also like to know if VG & HMP works with Windows 2008 because we'll be upgrading all our servers soon.

 

Thanks,

Gary.

[SupportTeam]

HMP3.0 is not yet certified for Win2008.

[gary_dev1]

Thanks for the reply. I also heard back from Dialogic:

 

"Right now Dialogic is currently planning for HMP support for Vista SP1 32 bit and 2008 Server 32 bit. Virtualization support is currently under exploration." (referrering to Hyper-V I believe)

 

I hope they don't take too long, ideally this year.

 

[gary_dev1]

I have got Voiceguide running on Windows 2008 with VoIP.

 

Okay, to be specific I'm running Windows 2008 with Hyper-V and running Windows 2003 as a guest OS. It appears that Hyper-V doesn't cause the timing issues that VMWare does.

 

Of course I have only tested with 2 phone lines because I don't have a full VG license yet so it's possible that more concurrent calls may cause issues, but it does look very promising. In and outbound calls work fine and sound quality is unaffected.

 

I hope this information is useful to people wanting to virtualise.

 

Gary.