Outbound Dialing Problems

[era]

Dear Sir

I also use Dial for Outbond dialing but face a problem. Dial my mobile number and I also saw message in VG but this dial can't go in mobile. I send a picture.

 

Plz send

 

From

Md. Arfiur Rahman

TelePhone_Dial.bmp

[SupportTeam]

The screenshot shows the system operating normally. Please describe in more detail what you are encountering. Trace Logs capturing the call would be useful here.

[era]

The screenshot shows the system operating normally. Please describe in more detail what you are encountering. Trace Logs capturing the call would be useful here.

 

Dear Sir

 

What is the mean 'Trace Logs capturing' ? Is there any relation for Outdail with "Voicemail Manager" and "Phone Manager" ? How can I use 'Dialer_OutDialQueAdd' in VBScript ? Plz send example. I am not see "OutDial_New.xml" in \data directory.

What is the affect "<OutDialEntry>" in "OutDial_New.xml" file.

 

 

Plz reply all question.

 

With regards

Md. Arifur Rahman

 

 

 

 

 

[SupportTeam]

What is the mean 'Trace Logs capturing' ?

In v7 the trace logs are automatically created in VG's \log\ subdirectory.

 

In v6 the trace logging needs to enabled like this:

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

CallLoader=0

VoicemailManager=0

EmailSender=0

ktTel=10

ktTts=0

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

How can I use 'Dialer_OutDialQueAdd' in VBScript ? Plz send example.

There is an example in the Help file.

 

I am not see "OutDial_New.xml" in \data directory.

The OutDial_New.xml is a file that you would create is that's how you wish to load the calls. Please read the relevant section of the Help file.

 

What is the affect "<OutDialEntry>" in "OutDial_New.xml" file.

It's part of the required format of the "OutDial_New.xml" file...

[era]

Dear Sir

 

I send attachment file. Any relation with "Voicemail Manager" and "Phone Manager" for outdial call purpose ? I am so happy for last relpy. Its so fast.

 

Plz reply.

 

With regards

Md. Arifur Rahman

Log.zip

[SupportTeam]

Trace shows 3 outbound calls being made by the system, but 2 of the calls were ended when the Dialogic card detected a busy signal on the line, and on one of the calls the Dialogic card could not detect and ringback so it assumed the outbound call connected, and it then started the script.

 

When using analog Dialogic cards you will need to precisely set the Busy, Ringback, Disconnect etc tones in VoiceGuide's ConfigLine.xml file so that the Dialogic card can correctly determine what is happening on the line. See: http://www.voiceguide.com/vghelp/source/ht...ctiondetect.htm

 

 

102512.22 1 dial making call tel[9,01715733577] ann[NONE] vgs[G:\Person.vgs] am[G:\Machine.vgs] OnHangup[] rv[none[OutDial_ID]{194}[OutDial_OnNotConnected]{}[OutDial_AnswerTimeout]{60}[Ou

Dial_RetriesLeft]{2}[OutDial_PauseBetweenRetries]{60}]

...

102518.23 1 tw DialogicEvent 133,TDX_CALLP,7,0,0,CR_BUSY,,

102518.23 1 event BUSY, iCode=133 state=5200

 

 

102527.25 2 dial making call tel[9,01715733577] ann[NONE] vgs[G:\Person.vgs] am[G:\Machine.vgs] OnHangup[] rv[none[OutDial_ID]{195}[OutDial_OnNotConnected]{}[OutDial_AnswerTimeout]{60}[Ou

Dial_RetriesLeft]{2}[OutDial_PauseBetweenRetries]{60}]

...

102550.64 2 tw DialogicEvent 133,TDX_CALLP,9,0,0,CR_NORB,,

102550.64 2 event NORINGBACK, iCode=133 state=5200

 

 

102652.27 1 dial making call tel[9,01715733577] ann[NONE] vgs[G:\Person.vgs] am[G:\Machine.vgs] OnHangup[] rv[none[OutDial_ID]{196}[OutDial_OnNotConnected]{}[OutDial_AnswerTimeout]{60}[Ou

Dial_RetriesLeft]{2}[OutDial_PauseBetweenRetries]{60}]

...

102658.30 1 tw DialogicEvent 133,TDX_CALLP,7,0,0,CR_BUSY,,

102658.30 1 event BUSY, iCode=133 state=5200

 

Any relation with "Voicemail Manager" and "Phone Manager" for outdial call purpose ?

No. Those two apps do not set or affect anything related to outbound dialing.