Vg7 Outdial Problems

[diabco]

Using VG7 with a Dialogic d/240JCT-T1 and having problems with the Outdial.

 

Lines 1-5 attempt to dial then give message: Hanging up cal EV_TIMEOUT_MAKECALL_NORESONSE.

 

Line 6-10 appear to make call and play script succesfully.

 

Lines 11-23 change instantly from Waiting for call to Hanging up call []

 

We have an Out_dial_new.xml with 35 phone numbers.

 

We are still unable to dial any phone number longer than 10 digits (no extensions work) calls show in database but never call.

 

All log files and config files are in attached zip.

LOG.zip

[SupportTeam]

We can see from the logs that your are using the evaluation version of VoiceGuide, that's why only the first 10 calls are attempted. vgEngine Trace shows:

 

143730.992 11 14 WARN dial Maximum number of outgoing calls reached. Restart the evaluation version to continue.

 

There are also other errors with he loaded calls, they specify non-existent scripts:

 

143726.211 9 14 WARN cannot find full path to script [C:\VoiceGuide7\Scripts\NewYearPromo.vgs] or [C:\VoiceGuide7\Scripts\NewYearPromo.vgp] or [NewYearPromo.vgs] or [NewYearPromo.vgp]

 

That does not explain why the calls on first 5 channels fail.

 

Please do the following:

 

1. Stop VG service.

2. Stop Dialogic service.

3. Delete all files in \log\ subdirectory.

4. Start VG service (let VG start the Dialogic itself)

5. When VG Service is started load 10 calls.

 

6. Wait till all dialing finishes

 

7. Post all the traces created in VG's \log\ subdirectory, and the OutDial_New.xml used.

 

We can then better see what is happening on this system

 

Which version of System Release drivers are installed on this system?

[SupportTeam]

BTW. We have noted that your traces how that the OutDial file does take a bit too long to load. We have fixed this now and the fix will be available in the next point release of VoiceGuide v7.