Call Dial But Not Dial In Mobile

[era]

Dir Sir

I send a call '01715733577' mobile number, this call dial by software that I saw and send this picture by attachment file but not come this call in mobile number. How understand this ? I send Log file by attachment. Please describe 'OutDialQue.mdb' access database column's name. Which symbol represent call In, out going, call not reply, call fail, call disconnected etc. ?

How can I understand it. Its very important for Banking Client. After these success we buy Dialer software.

 

In Telephone Loader 'Prefix to Add' field mandatory or not ? If I call by PBX then mandatory otherwise its no need. Am I right ? Reply Please.

 

 

With Regards

Md. Arifur Rahman

Log.zip

[SupportTeam]

Trace shows that the call to number 0,01715733577 was made and after the call was made the Analog Dialogic card used did not detect any ringback tone or busy/disconnected tone, or any other tone. In those situations the Analog Dialogic card assumes that the call was answered immediately after being dialed - and hence reports that the call must be connected.

 

This reliance on tone detection to determine if call was answered is the reason why we recommend using ISDN based systems for outgoing calls. ISDN lines will inform the Dialogic card immediately the instance when the outgoing call was answered - there is no need for the card to try to detect any tones.

 

Possibly the tone played on the line by the PBX or Telephone company was different then any of the tones that were configured in VoiceGuide's ConfigLine.xml file. You may want to review whether the tone definitions in the ConfigLine.xml file are appropriate and match those actually played on the line. More information on how to configure tones in ConfigLine.xml file can be found here: http://www.voiceguide.com/vghelp/source/ht...ctiondetect.htm

 

As a workaround the script can just queue another call to be made if it does not get any response from the caller (use a $RV[OutDial_RetriesLeft] to see how many call retries are still left)

 

 

In Telephone Loader 'Prefix to Add' field mandatory or not ?

No. You can leave that blank if you like regardless of what actual number is dialed.

 

 

103814.28 3 dial [479,0,01715733577,804171038,101,2359,MoTuWeThFrSaSu,[,,3,,],1,NONE,G:\TeleBanking System\Tele Banking_Loan.vgs,NONE,none,80,2,80,,none] (search started at 103814.28)

...

103814.30 3 state Dialing 0,01715733577

...

103837.69 3 tw DialogicEvent 133,TDX_CALLP,9,0,0,CR_NORB,,

103837.69 3 event NORINGBACK, iCode=133 state=5200

...

103837.69 3 state Live person answered, start [G:\TeleBanking System\Tele Banking_Loan.vgs]