Escalation Not Working

[jewillis]

I am using the below to test escalation, and the escalation does not work. The first number will retry (not in 1 minute as set, but in 4-5 minutes) and after all retries have been exhausted, it never escalates.

 

Any help would be appreciated

 

 

 

<OutDialEntry>

<PhoneNumber>16614241824</PhoneNumber>

<OnAnswerLive>C:\VGScripts\outbound\SendMessageWav.vgs</OnAnswerLive>

<OnAnswerMachine>retry</OnAnswerMachine>

<RetriesLeft>1</RetriesLeft>

<RetriesDelay>1</RetriesDelay>

<RV>[MessageWav]{1.wav,2.wav,3.wav}</RV>

<Escalation>

<OutDialEntry>

<PhoneNumber>18187314522</PhoneNumber>

<OnAnswerLive>C:\VGScripts\outbound\SendMessageWav.vgs</OnAnswerLive>

<OnAnswerMachine>retry</OnAnswerMachine>

<RetriesLeft>2</RetriesLeft>

<RetriesDelay>1</RetriesDelay>

<RV>[MessageWav]{1.wav,2.wav,3.wav}</RV>

</OutDialEntry>

</Escalation>

</OutDialEntry>

0430_logs.zip

[SupportTeam]

Looks like there was a bug in v7 which was resulting in the Escalation Call data not being read in the situation where the call was answered but then regarded as not successfull as the Answering Machine message was set to "Retry".

Please update to this version of VG v7: [old link removed]

If you encounter any further problems please post the traces and the OutDial.xml file as before.